Webinars

Using mobile messaging for loyalty programs offers direct, personalized communication to a wide audience, fostering immediate engagement, rich media interaction, and valuable data insights to build stronger customer relationships. Download this on-demand webinar to find out how to optimize your loyalty programs through Mobile Messaging! In the webinar, we delve into the dynamic world of loyalty strategies and discover how leveraging Mobile Messaging, like WhatsApp, Apple Business Chat, and SMS, can increase brand affinity, foster loyalty, and consistently drive repeat business. Highlights of the webinar include: Exploring the current loyalty landscape and identifying challenges faced by brands. Unveiling key elements crucial for a successful loyalty program. Understanding why WhatsApp stands out as the optimal channel for loyalty initiatives. Realizing the power of WhatsApp through inspiring customer success stories. Watch the webinar now for an insightful session that will empower you to harness the true potential of Mobile Messaging in elevating your loyalty program to great heights! More About the Speakers Amanda Cromhout is the CEO and Founder of Truth - a global consultancy based in Cape Town. She is the Academic Director of Truth’s international loyalty training academy and has recently been recognized as International Loyalty Personality of the Year – 2023 at The International Loyalty Awards. Amanda is the author of a compelling business read called Blind Loyalty – 101 loyalty concepts radically simplified. She is a judge on the Asia-Pacific Loyalty Awards, The International Loyalty Awards, and the Founder and Judging Chair of The South African Loyalty Awards. With over two decades of experience in commercial strategy and business development at Fortune 50 and high-growth innovative technology and communications companies, Werner is responsible for executing Clickatell’s global business growth strategy. Werner has a proven track record of successfully developing innovative information technology and communications companies throughout Europe, Middle East, and Africa. Most recently, he was Chief Sales Officer at BCX, Africa’s premier ICT solutions and service provider, and helped build Mediamark’s operations as Managing Director. ​ Brett White is a seasoned product executive and payments expert, currently serving as VP of Product Payments at Clickatell. Before Clickatell, Brett served as CEO at Zapper, where he combined his business acumen with technical know-how, design, and software development to spearhead the development of Zapper’s mobile apps and API platform which facilitates easy integration for third parties. Brett also worked on strategies to promote interoperability for QR code payments to become ubiquitous in South Africa. ​ Jennifer Shambroom is a SaaS and Mobile Marketing leader, author and three time CMO directly focused on achieving high growth rates within start-up, turnaround, and rapid growth environments. Jennifer’s marketing leadership has contributed to ten funding events, the sale of five software companies, and the acquisition of several more. Named Executive of the Year, Marketing Executive of the Year, Shortlist for Most Innovative Woman in Marketing, Advertising and Public Relations, 50 Women to Know in Martech, and Mobile Women to Watch.

Chat Commerce and the Evolution of Air Travel How Airlines Are Delighting and Transacting with Customers in Messaging Apps In just six months, airline FlySafair has skyrocketed customer satisfaction rates by offering travelers a full Chat Commerce experience from start to finish. Powered by Clickatell’s Chat Commerce Platform, FlySafair was able to meet customers on the messaging app they already use and love – WhatsApp. And today, 48% of their customers choose to interact with them on WhatsApp over other channels, with 45% receiving their boarding passes on the popular messaging app. In this webinar, Clickatell VP of Sales for the Americas Justin Williams is joined by Eswee Vorster, Executive Manager and CIO of FlySafair as well as Ken Ritchie, Senior Director at Visa CyberSource Global Industry Solutions, to discuss how airlines can leverage messaging apps to usher in the future of air travel in the digital age. Speakers

CIT 2021 featured a lineup of visionary speakers, including industry leaders at IDC, WhatsApp, and CWG PLC discussing how to turn conversations into commerce and share strategies for businesses planning to grow revenue streams through chat. Jon Tullett, Senior Research Manager, Cloud / IT Services at IDC South Africa and Sub-Saharan Africa shares insights on customer transformation and how African commerce will shape the next generation of business leaders. Following his presentation, Jon joins Pieter de Villiers, Co-Founder and CEO at Clickatell, and guest speakers Daniela Birnbaum, Channel Partner Manager at WhatsApp EMEA, and Austin Okere, Founder of CWG PLC and Ausso Leadership Academy, for a discussion moderated by Hannes van Rensburg, Chief Commercial Officer at Clickatell, on strategies for opening new revenue channels to help local economies grow and enable financial inclusion through commerce in chat. Watch the event on-demand today and contact us to start leveraging Chat Commerce in your business. Pieter de Villiers, with over 21 years of experience, has successfully led his team to grow a multimillion-dollar profitable business operating on multiple continents. Since its launch, Clickatell boasts one of the first and largest messaging-as-a-service footprints globally and more recently was the first to launch Chat Commerce in the world’s largest chat platform. Hannes Van Rensburg is a financial services industry veteran. He founded Fundamo, one of the first mobile payment companies, which was later purchased by Visa, where he served as a Senior Vice President. At Clickatell, he’s helping to bring chat banking to the United States. Samson Isa is responsible for managing Clickatell’s operations in Nigeria, including the rest of West Africa. Samson has a proven track record of building and retaining highly motivated sales and marketing teams. He has strong analytical and execution capabilities and has in-depth experience in management, spanning commercials and technology. Jon Tullett is the lead research analyst for all services and cloud related research engagements within the Sub-Saharan Africa region. Jon advises Global, Regional and Local organizations on their Go-To Market approach, Strategic alignment to the market and on evolving business models. Daniela Birnbaum is a Channel Partner Manager in the EMEA WhatsApp Partnerships team based out of London. Her role is to partner with the strategic WhatsApp Business Solutions Provers in EMEA to support their clients in their digital innovation journey by making the most out of the WhatsApp Business Platform. Austin Okere, the Founder of CWG PLC, is currently an Entrepreneur-in-Residence at Columbia Business School, New York. Austin has served as a Consultant to the Sustainable Development Goals, African Center (SDGAC) in Rwanda and has recently been appointed to the Board of Trustees of the Global Business Practices Council of the AACSB.

Win Customers with Chat Commerce We’re living in a constantly shifting world, where chat is evolving ways we communicate with the brands we’ve grown to love. In this webinar, hear guest speaker Julie Ask, Vice President and Principal Analyst at Forrester, share research on how conversations in chat are shaping our daily lives and why it’s important for brands to deploy transactional digital channel strategies in chat. Guest speaker Ben Laluc, Vice President, Product for Digital Commerce Solutions at Cybersource, and Jeppe Dorff, Chief Product and Technology Officer at Clickatell, join Julie and moderator Andreas Suma, Senior Vice President at Clickatell, to also inform how payments and chat make a perfect match. They share insights about their companies’ new partnership and new Chat 2 Pay solution, a simple and comprehensive way for businesses to empower their customers to pay for products and services via chat messaging. Learn how simple and intuitive payments and transactions in chat are what today’s consumers with high expectations demand. Tune in and find out: How chat builds customer trust and relationships How chat supports customer service and prepurchase How chat allows a more personalized shopping experience, including precise information to simplify shopping, tailor recommendations to a customer’s needs, respond quickly to customers, promote products, and advise consumers as appropriate. Where Chat 2 Pay can take your business and what you can expect as payments continue to evolve And so much more! Watch this webinar today and contact us to start leveraging Chat Commerce in your business. Speakers Jeppe Dorff, a native of Denmark, has a wealth of global perspective with a career spanning most continents and many individual mobile payments and banking deployments. Jeppe oversees the company’s global footprint by delivering its Chat Commerce Platform that enables customer experiences and commerce in chat to its customers. Approaching 10 years in the payment industry, Ben Laluc has worked extensively with large and global merchants to develop successful digital and omni-commerce strategies. More recently, Ben and his team are focused on developing large scale digital payment acceptance solutions to address the needs of various customer segments from SMB to Enterprise. Julie Ask serves eBusiness and Channel Strategy Professionals. Her nearly 30 years of work experience is balanced between the engineering and management consulting work she did in the first half of her career and her work as an analyst for the past 17 years. The combination of technical and business expertise positions prepared her well to work with business leaders to identify new opportunities offered by mobile technology and to develop strategies to engage with consumers on mobile devices. She has worked with hundreds of clients across retail, travel, banking, insurance, CPG, healthcare, and more to advise and guide the development of their mobile strategies. Moderator Andreas Suma is passionate about how technology and consumer behavior drive innovative customer experiences. He is instrumental in introducing new chat channels at Clickatell that change the way customers engage with brands. Having lived and worked in over 26 countries, today he focuses on core markets, including the US, Canada, Brazil, and Mexico, and works with large enterprises.

Win with Chat Commerce Today’s customer has exceedingly high expectations when it comes to interacting and transacting with your company. Covid-19 has cracked open the shortcomings, and further fueled customers’ discontent, in the typical digital commerce experience. In this on-demand webinar guest speaker Lily Varon, Senior Analyst at Forrester, and Jeppe Dorff, Chief Product and Technology Officer at Clickatell, talk about the seismic shift that’s underpinning today’s changing landscape when it comes to digital commerce. Learn the 5 key mindset shifts that impact how your customer engages with your brand. Find out how to evolve your tech stack to take advantage of digital commerce tools to deliver the experience your customers’ demand. See how chat commerce technologies can enable the personal, instant interactions and transactions customers love—without adding work for your live customer agents. Watch this on-demand webinar today and contact us to start leveraging chat commerce in your business. Speakers Jeppe Dorff Chief Product and Technology Officer, Clickatell Jeppe Dorff, a native of Denmark, has a wealth of global perspective with a career spanning most continents and many individual mobile payments and mobile banking deployments. As the Chief Product and Technology Officer at Clickatell, Jeppe oversees Clickatell’s global footprint by delivering the company’s Chat Commerce Platform that enables Chat Commerce capabilities to large and small organizations. Lily Varon Senior Analyst, Forrester Featured speaker Lily Varon is a senior analyst serving digital business strategy professionals. Her research focuses on the strategies and technologies that firms need to win, serve, and retain customers in the age of digital business, including recurring customer and billing management solutions, the merchant payments processing landscape, evolving consumer payments behaviors, and how merchant payments acceptance strategies must adapt to serve them.

Learn strategies for growing customer relationships and fortifying your business with digital banking and chat commerce in this on-demand webinar. Featured speaker Alyson Clarke, principal analyst at Forrester, in her presentation “The Future of Banking” shares insights about financial services becoming invisible, connected, insight-driven, and purposeful. The backdrop for this on-demand webinar is our recent Connect, Interact, and Transact (CIT) Virtual Event held on Nov. 19, 2020. As part of the program, Alyson also joins a panel of thought leaders, including Pieter de Villiers, co-founder and CEO at Clickatell, Gareth Bray, Business Development and Partnerships at WhatsApp, and Hannes van Rensburg, Chief Commercial Officer a Clickatell, in discussing how to make the future of finance and chat commerce reality today. Register now and learn from these industry leaders at Forrester, WhatsApp, and Clickatell. Find out what you need to know to take advantage of the new revenue channel of chat commerce.

Clickatell is connecting your business to security and peace of mind via ‘ Chat ’. Download our free webinar today: ‘ The Chat Channel – the next critical fraud prevention layer ’ to find out more! Fraud mitigation techniques have become more sophisticated and robust as new technologies help to identify and prevent fraudulent transactions. However, issuers, merchants, payment gateways, and businesses still often rely on consumers to identify and verify fraudulent activities – usually with the same email, phone, and snail mail methods they’ve been using for years. This webinar will explain how to tailor your engagement processes to safety, convenience and speed via ‘chat’, while increasing response rates and better verifying potential fraud. Our panel of experts will discuss how the modern consumer expects familiar, convenient, high-end digital-first experiences with immediate results, and how the chat channel provides a critical layer to the fraud mitigation tool kit. Listen to the latest Clickatell on-demand webinar and learn more about the immediate improvements you will see across your broader fraud prevention efforts.

Clickatell is connecting West Africa to the Chat Economy – download our free webinar today: Open New Revenue Channels with Chat – West Africa Edition & find out how! During these uncertain times, customers rely on businesses to provide Assurance, Support and Communication. For forward-thinking businesses, providing access to reliable, business-focused engagement and transactional resources is non-negotiable. Check out the latest Clickatell On-demand Webinar Episode: Open New Revenue Channels with Chat – West Africa Edition , to find out how your business can turn present-day challenges into opportunities for growth, innovation, engagement, improvement, and long-term success. This webinar will detail the ways mobile channels can deliver on your brand promise with improved communications, secure transactional platforms and high-end customer support, through Chat Apps like WhatsApp and SMS. Hear about new methods to manage high volume support contact centres and learn how to offer your products and services via your customers’ favourite Chat platforms. Listen to the latest Clickatell On-Demand Webinar Episode today and find out how to answer customer Frequently Asked Questions via Chat, deflect calls using WhatsApp and allow secure transactions, while reducing operational and staffing costs. With Clickatell, Staying Connected is as simple as “Hi”, “Buy”, “Bye.

Customers rely on businesses to provide assurance, support, and communication during challenging times. As the world works to respond to the COVID-19 pandemic, your business can turn present-day challenges into opportunities for innovation, improvement, and long-term success. This webinar will detail the ways mobile channels can deliver on your brand promise with improved communications and customer support through chat apps like WhatsApp and SMS. Hear about new methods to manage high volume support contact centers, answer questions, and deflect calls using WhatsApp and reduce operational and staffing costs. Learn how integrated SMS services can allow your business to quickly send messages to customers with higher open and reply rates than email. Listen to this on-demand webinar today for practical solutions to get started.