TECHNOLOGY

Top-performing customer experiences

Streamline your customer communication and build meaningful, engaging customer connections.

Top-performing customer experiences

Reach more customers — anywhere, everywhere

Customers want easy, convenient service and support without hassle. Through integration to Clickatell’s platform, you can easily engage your customer at critical moments, on messaging channels they're already using, driving better customer engagement.

AUTHENTICATION
Convenient and secure

Protect your customers and your business with a variety of authentication options, from delivering a simple OTP to secure activity in another channel, to delivering robust multi-factor authentication solutions like OpenID Connect and FIDO.

Convenient and secure
ACCOUNT ONBOARDING
Onboarding made easy

Whether it’s collecting a new customer’s details, sending a one-time password to validate an account, or entering sensitive information over a secure connection, use messaging channels to onboard customers more efficiently.

Onboarding made easy
APP ABANDONMENT
No app left behind

Give users a friendly nudge with real-time messaging, to revisit your app if you haven’t seen them for a while. Better yet, deliver some of the services offered in your app, but by text – so convenient!

No app left behind
ADVANCED MESSAGING
Stand out with superior messaging

With the abundance of digital services our mobile-first world offers, ensure that users receive the same timely, important updates they get from their app or the website, but through text messaging, with an open rate of 98%!

Stand out with superior messaging
CUSTOMER SATISFACTION
Get direct feedback

Ask customers direct questions about how you’re doing in terms of meeting their customer experience expectations. Receive feedback to refining your offering, boosting loyalty while providing superior CX.

Get direct feedback

Deliver engaging and revenue-generating customer experiences today

Personalization

With the abundance of digital services our mobile-first world offers, stand out by leveraging personalized chat interactions and sophisticated customer experiences. When sending notifications, subscription updates, demonstrations, and more, stay ahead of the competition by adding a personal touch.

Real-time messaging

Give users a friendly nudge with real-time messaging, encouraging them to sign up for your business app, upgrade their subscriptions, view more packages, and schedule appointments. Make customer interactions go further with the power of proactive communications and automation.

Customer feedback

Ask your customers direct questions about how your digital service is doing in terms of customer experience expectations, and then use that feedback to refine and improve your strategies—all through a few text messages! Receiving feedback regarding your customer support is vital in boosting loyalty and providing superior CX.

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See how to best approach this powerful medium for engaging and transacting with mobile-first customers.