Have healthy conversations with your customers

Be there for them and have important conversations about their well-being. Show you care, anywhere and everywhere.

Have healthy conversations with your customers

Quality customer care, in every way

Appointments, prescriptions, lab results, payments, customer support – when you use Clickatell’s messaging platform, you can deeply engage your customer at critical moments, on messaging channels they’re already using. We can help you deliver superior digital experiences to your customers, so that you can focus on their health and wellness.

Automated customer service

Use a chatbot to instantly respond to your patients and customers, day or night, when they text your hospital, clinic, pharmacy, lab or wellness center. Connect with your customers; answer questions, provide helpful information, provide test status or results, manage their accounts, chat with a member of your team, all through their favorite messaging channels. 

Automated customer service
Keep your customers updated on their health

Save the customer time and effort by sending lab results, prescription reminders and renewals, and other important information on a channel they look at everyday. Deepen customer engagement by delivering convenient services through texting.

Keep your customers updated on their health
See the benefits of healthy communication

For easier scheduling, and less no-shows, deliver instant communications for the benefit of your customers’ health and that of your business too. We’re here to help you deliver more personal, helpful, and convenient experiences through texting, connecting health and wellness providers, facilities, physicians, practitioners and patients.

See the benefits of healthy communication
New payment channels are healthy for business

Offer safer and more convenient payment experiences delivered by a simple message. Engage your customer in a familiar channel, and provide secure, contact-free ways to pay for products, prescriptions, consultations and tests, with checkout experiences that lead to more conversions, more often.

New payment channels are healthy for business
Keep your finger on your customer’s pulse

Receiving feedback on your customer service is vital in enhancing your offering and boosting trust and loyalty with your customers. Ask them direct questions about how you are delivering your services and use that feedback to refine and improve your strategies - all through a few text messages! 

Keep your finger on your customer’s pulse

Why are leading health and wellness providers using SMS and chat in their omnichannel strategies?

Enhanced customer engagement

Email is out, and your customers don’t want to speak to you on the phone. Rather communicate through personalized SMS messages, at the right time, and watch engagement and loyalty levels soar.

Peace of mind with automation

Put your simple, repetitive processes on autopilot without compromising superior customer service. Make customer interactions go further with proactive communications and automation.

Available 24 x 7 x 365

Be available to your customers at all stages of their health and wellness journey. Address inquiries and respond to issues fast, deliver meaningful engagement while improving customer experience.

Messaging and Chat Use Case for Health and Wellness

In this guide, you will find out how to turn text messaging into a fully functional digital commerce experience for your customers, enabling your health and wellness teams to notify, engage, monitor, and support your patients and clients. 

Read Guide

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More to explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.