Chat Commerce Trends Report: Travel Edition 2022

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It's no secret that chat and messaging apps are on the rise, and travel companies globally are catching on. Our latest study shows that 87% of consumers want to use mobile messaging to chat with travel companies for a variety of reasons. From booking updates to upgrade notifications, mobile messaging is the undisputed future of the travel industry.

Delivering a streamlined customer journey goes beyond getting travelers from Point A to Point B. It takes an immersive and personalized strategy that meets modern travelers where they’re already spending their time: their mobile devices. 

In this edition of the Chat Commerce Trends Report, we cover the emerging patterns of Chat Commerce in travel and how today’s generations are influencing the trajectory of the industry. 

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