Chat Banking and Security

Learn what you need to know about chat and security today.

Chat apps are wildly popular among consumers with over five billion chat accounts in active use today. Banks and other financial services organizations have recognized the importance of chat and have begun to offer chat based messaging services to deliver new, digital communications and transaction features to their customers. Learn about the key use cases and security considerations for the most popular chat channels like WhatsApp, Facebook Messenger, Apple Business Chat, and Google Business Messages.

Key highlights of this paper include:

• Insights into the world’s leading messaging channels

• Learn the key features across each messaging channel that best fits your financial service use cases

• Understand potential security risks and vulnerabilities to consider during each phase of use, from implementation to widespread adoption and use

• Learn best practices for deploying successful messaging chat channels in your financial services vertical