Create retail experiences your customers will love using SMS
For our latest report, we surveyed consumers of all ages to understand how they want to interact SMS is much more than just sending a text message. It’s a way to engage with customers and keep them in the loop every day, wherever they might be.
Chat Commerce enables Retailers to engage customers in ways that are:
Personalized
Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.
Interactive
Two-way conversations allow customers to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.
Contextual
Delivering helpful, relevant experiences, make interacting with your brand a pleasure, such as checking in and receiving a digital boarding pass in a message.
Automated
Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.
Chat Commerce Trends Report: Retail
For our latest report, we surveyed consumers of all ages to understand how they want to interact with their favorite retail brands. We unpack these insights to reveal that mobile messaging is the preferred consumer channel in the emerging next wave of digital commerce.
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See how to best approach this powerful medium for engaging and transacting with mobile-first customers.
