Retail

Say hi now, and buy now, with chat commerce

Drive customer engagement, improve conversion, increase customer lifetime value, and reduce churn with interactive, digital commerce experiences on messaging channels used every day.

Say hi now, and buy now, with chat commerce
WhatsApp Social Media Best Practices

Create retail experiences your customers will love using SMS

For our latest report, we surveyed consumers of all ages to understand how they want to interact SMS is much more than just sending a text message. It’s a way to engage with customers and keep them in the loop every day, wherever they might be.

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Chat Commerce enables Retailers to engage customers in ways that are:

Personalized

Personalized

Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.

Personalized

Interactive

Two-way conversations allow customers to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.

Contextual

Contextual

Delivering helpful, relevant experiences, make interacting with your brand a pleasure, such as checking in and receiving a digital boarding pass in a message.

Automated

Automated

Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.

Chat Commerce Trends Report: Retail

For our latest report, we surveyed consumers of all ages to understand how they want to interact with their favorite retail brands. We unpack these insights to reveal that mobile messaging is the preferred consumer channel in the emerging next wave of digital commerce.

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LATEST RETAIL CONTENT

More to explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.