Customer engagement through conversational marketing and next-gen customer support
The Interact package adds two-way messaging to the Connect package, enabling innovative and engaging brand experiences in messaging channels. Deliver automated engagements with bots, as well as real-time live agent support, with app-like experiences for customers in chat, by automating repetitive business processes and improving customer support.
Promotion
Make your campaigning more effective and customer-centric. Reach customers with personalized marketing that showcases products and services based on shopping history, delivered directly in the message thread.
Loyalty
Building customer loyalty is crucial for the long-term success of your business. Make use of strategies such as offering early access to sales, updates on new arrivals, and other exclusive loyalty benefits and enhance customer loyalty.
Support
Meaningful, efficient, conversational customer support experiences that enable businesses to foster deeper and more satisfying engagement with customers. Faster time to resolution and dramatic improvements in customer satisfaction.
Key Features and Services
Today's customers demand engagement, not just information. Interact moves customer communication from basic notifications to meaningful dialogues in their favorite mobile messaging app.
Automated, interactive messaging
Deliver sophisticated automated customer service and support experiences that include interactive elements such as menus and buttons, images, videos, sound, and documents.
Enhanced with A.I.
Deploy conversational brand experiences trained on your data to simplify customer service and support, assist your agents with suggested responses, and provide detailed FAQs for customers who self-serve.
Live agent messaging
Ensure customers always have access to real-time assistance on our dedicated support desk webapp to provide the perfect blend of automation and human interaction.
Map the customer journey
Visualize the customer journey from initial contact to expected outcome and identify bottlenecks, drop-offs, and opportunities using data to make decisions that improve engagement, lead gen, and conversion.
Better processes, better productivity
Our API orchestration layer lets you connect deeply to your business backend. Whether it's sending personalized product recommendations, processing orders, or providing real-time updates, everything can be managed within the chat.
Robust customer authentication
Secure sensitive conversations by verifying the identity of each customer before initiating any transactional interaction. Ensure that sensitive information and transactions are only accessible to authorized users.
Gain insight into customer behavior
Detailed reporting and analytics gives you visibility on customers’ interactions and transactions, helping you make data-driven decisions for enhanced customer satisfaction and conversion.
Get help when you need it
Clickatell delivers more than just enterprise software. Dedicated account management and round-the-clock technical support are included, and real-time dashboards allow for complete visibility into your transactions.
Platform applications
Tools included in Interact
The Interact package includes platform applications that enable conversational marketing, messaging automation, and live agent enablement, allowing you to create rich, integrated experiences that elevate your customer experience.
Marketing
Amplify your marketing impact and connect with your audience at scale with a bulk messaging solution designed to power better customer communication in messaging.
Workflow Builder
An advanced drag-and-drop workflow builder that enables the rapid building, testing, and deployment of automated messaging and orchestration of business processes.
Live Agent Enablement
Easy-to-use customer support software that enables real-time, live agent communication with customers on multiple chat channels via a single web interface.
Everything you need to embrace meaningful, interactive conversations in mobile messaging
The Interact package provides the conversational capabilities of the Clickatell Platform and includes everything offered in Connect and as well as everything required for two-way messaging that enables businesses to deliver conversational marketing campaigns, automated engagements with bots, as well as real-time live agent support.
Interact includes:
Channel Access and Management
Multi-Number Procurement and Management
Message Queuing and Routing
Campaign Messaging
Reporting and Analytics
Account Management
Business Support (Support Upgrade Available)
99.98% Uptime and Incident Management
Automated Messaging
Live Agent Messaging
API Orchestrator
Customer Authentication
Message Encryption
CRM Integrations
