Interact

Conversational engagement with messaging

Take your brand experience into the future with conversational marketing and customer service, powered by Interact.

Conversational engagement with messaging

Customer engagement through conversational marketing and next-gen customer support​

The Interact package adds two-way messaging to the Connect package, enabling innovative and engaging brand experiences in messaging channels. Deliver automated engagements with bots, as well as real-time live agent support, with app-like experiences for customers in chat, by automating repetitive business processes and improving customer support.

Promotion
Promotion

Make your campaigning more effective and customer-centric. Reach customers with personalized marketing that showcases products and services based on shopping history, delivered directly in the message thread.

Loyalty
Loyalty

Building customer loyalty is crucial for the long-term success of your business. Make use of strategies such as offering early access to sales, updates on new arrivals, and other exclusive loyalty benefits and enhance customer loyalty.

Support
Support

Meaningful, efficient, conversational customer support experiences that enable businesses to foster deeper and more satisfying engagement with customers. Faster time to resolution and dramatic improvements in customer satisfaction.

Key Features and Services

Today's customers demand engagement, not just information. Interact moves customer communication from basic notifications to meaningful dialogues in their favorite mobile messaging app. 

Automated, interactive messaging
Automated, interactive messaging

Deliver sophisticated automated customer service and support experiences that include interactive elements such as menus and buttons, images, videos, sound, and documents.

Enhanced with A.I.
Enhanced with A.I.

Deploy conversational brand experiences trained on your data to simplify customer service and support, assist your agents with suggested responses, and provide detailed FAQs for customers who self-serve.

Live agent messaging
Live agent messaging

Ensure customers always have access to real-time assistance on our dedicated support desk webapp to provide the perfect blend of automation and human interaction.

Map the customer journey
Map the customer journey

Visualize the customer journey from initial contact to expected outcome and identify bottlenecks, drop-offs, and opportunities using data to make decisions that improve engagement, lead gen, and conversion.

Better processes, better productivity
Better processes, better productivity

Our API orchestration layer lets you connect deeply to your business backend. Whether it's sending personalized product recommendations, processing orders, or providing real-time updates, everything can be managed within the chat.

Robust customer authentication
Robust customer authentication

Secure sensitive conversations by verifying the identity of each customer before initiating any transactional interaction. Ensure that sensitive information and transactions are only accessible to authorized users.

Gain insight into customer behavior
Gain insight into customer behavior

Detailed reporting and analytics gives you visibility on customers’ interactions and transactions, helping you make data-driven decisions for enhanced customer satisfaction and conversion.

Get help when you need it
Get help when you need it

Clickatell delivers more than just enterprise software. Dedicated account management and round-the-clock technical support are included, and real-time dashboards allow for complete visibility into your transactions.

See the Interact experience

Deliver interactive, personalized dialogues in convenient, effective channels to foster deeper relationships with customers.

Platform applications

Tools included in Interact

The Interact package includes platform applications that enable conversational marketing, messaging automation, and live agent enablement, allowing you to create rich, integrated experiences that elevate your customer experience.

campaign manager
Marketing
Marketing

Amplify your marketing impact and connect with your audience at scale with a bulk messaging solution designed to power better customer communication in messaging.

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chat flow
Workflow Builder
Workflow Builder

An advanced drag-and-drop workflow builder that enables the rapid building, testing, and deployment of automated messaging and orchestration of business processes.

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Chat Desk
Live Agent Enablement
Live Agent Enablement

Easy-to-use customer support software that enables real-time, live agent communication with customers on multiple chat channels via a single web interface.

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Clickatell AI

Chat Commerce, now enhanced with the power of AI

Create deeper customer engagement, more personalized interactions, and improved operational efficiencies, all driven by the power of artificial intelligence.

Integrations

Integrate with your favorite third party solutions

Integrate to other applications and platforms to make messaging with customers more effective than ever.

Ready to see more? Schedule a demo today with a Clickatell expert

Everything you need to embrace meaningful, interactive conversations in mobile messaging

The Interact package provides the conversational capabilities of the Clickatell Platform and includes everything offered in Connect and as well as everything required for two-way messaging that enables businesses to deliver conversational marketing campaigns, automated engagements with bots, as well as real-time live agent support.

Interact includes:

Channel Access and Management

Channel Access and Management

Multi-Number Procurement and Management

Multi-Number Procurement and Management

Message Queuing and Routing

Message Queuing and Routing

Campaign Messaging

Campaign Messaging

Reporting and Analytics

Reporting and Analytics

Account Management

Account Management

Business Support (Support Upgrade Available)

Business Support (Support Upgrade Available)

99.98% Uptime and Incident Management

99.98% Uptime and Incident Management

Automated Messaging

Automated Messaging

Live Agent Messaging

Live Agent Messaging

API Orchestrator

API Orchestrator

Customer Authentication

Customer Authentication

Message Encryption

Message Encryption

CRM Integrations

CRM Integrations