Chat Desk forms part of the conversational layer of Clickatell's Chat Commerce Platform, and is included in the Interact and Transact packages.

Chat Desk is an easy-to-use web-based application that enables real-time communication with your customers via a single web interface. It allows your customers to contact you via multiple channels (like WhatsApp) while your customer service agents manage and respond to these customer messages from one, central web-based agent desk. Chat Desk also makes monitoring queries, chats, agent performance, and SLAs easier so you can ensure your customers receive the best and most efficient service.

The main features of Chat Desk include:

• Chat Desk Dashboard (Supervisors only): Provides a summary of near real-time data relating to agent performance and availability and provides a view of your customers' engagement behavior.

• Supervisor Desk (Supervisors only): Provides greater visibility to a supervisor into their agents' activities and interactions with clients to ensure their teams are providing efficient and quality service to end-users.

• Agent Desk: Enables agents to engage with end-users across multiple chat channels in real-time, including two-way rich media support, chat history retrieval, and the ability to transfer chats.

Use Chat Desk as a stand-alone application if live chat support is all you require, or use it in conjunction with our self-service chatbot builder, Chat Flow, to handle standard inquiries and automated workflows.

Also see:

• What channels are supported on Chat Desk?

• How many users can get access to Chat Desk?

• How will Chat Desk benefit my customers?