Help Center
What reporting is available on Chat Desk?
Chat Desk Dashboard
The Chat Desk Dashboard provides a summary of near real-time data relating to agent performance and availability (past and present) and provides a view of your customers' engagement behavior (past and present). This data enables you as a supervisor to easily monitor the activities across your Chat Desk and to ensure that clients are being serviced efficiently.
For more information, see the Chat Desk User Guide here.
Agents Report in Clickatell Portal
Several reports are available in the Clickatell Portal to view and download. These reports include important metrics and graphs and provide visibility on the activities and performance of Chat Desk. A Definitions page can be viewed to elaborate on the definitions used in the reports.
Full Analytics: Provides a full view of your Chat Desk data over different periods. Includes a Summary report, Agent-specific report, and a Message Template report.
Customer Satisfaction: View the current day's NPS or CSAT survey results (assuming you have set up these surveys in Chat Desk).
For more information, see the user guide here.
Other resources
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