All chats received outside of business hours or when no agents are available are converted into tickets and listed in the Tickets tab on Chat Desk. Agents can attend to these tickets once they are back online. Tickets cannot expire but are archived after 90 days.

In order to manage customer expectations outside of operating hours, you can set up an automated response to send to end-users when all agents are offline.

For more detailed information, please refer to our dedicated user guide.