We will evaluate your refund request, according to our terms and conditions and the regulations applicable in your country. Please note the following important points:

• Although we review and evaluate each refund request on its own merits and a case-by-case basis, Clickatell is under no obligation to process any refund payments.

• A processing fee is applicable for all refunds processed. See our terms and conditions for more details.

• If you want to cancel your account entirely, you will forfeit any unused credits (except for payments received by Clickatell within 7 days before termination).

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

To add PayPal as a payment method, log into your account and navigate to Billing and Payments from the profile icon drop-down in your portal. Go to the Payment Methods tab and click the "Add New Payment Method" button. Choose PayPal, accept the terms and conditions, and click "Approve payment method on PayPal". You will be redirected to PayPal to approve the payment.

To remove PayPal as a payment method, navigate to Payment Methods under Billing and Payments and click "Delete" next to your PayPal account.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

The auto-renewal function allows Clickatell to automatically renew your subscriptions based on your agreement terms with us.

To make use of automatic payments, make sure to select the appropriate boxes when adding the payment method you want to use for these auto payments:

You can enable the auto-renew function for any or all of your subscription services either while making a payment for a subscription or by navigating to My Purchases from the profile drop-down menu. Select the individual subscription you want to set up auto-renew for from the table and use the toggle to turn auto-renew for this subscription on or off.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

Invoices are listed in the Invoices tab under Billing & Payments in the Clickatell Portal. Invoices take up to 24 hours to reflect in your account after payment. This is applicable to balance top-up and subscription payments.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

You can purchase subscriptions as part of the setup process when adding a new channel or product integration. Short codes and long numbers can also be purchased from the My Workspace page in your portal.

Payments can only be made once your billing details have been completed successfully and you have set up a payment method. If you haven’t set up your billing details or payment method, you can do so on the Billing Details page in the portal.

To manage and renew your subscriptions, navigate to My Purchases.

Long numbers and short code subscriptions are critical to keeping two-way services running, therefore it's important to keep subscriptions active. We will notify you when your subscriptions are near their expiry date as a reminder to renew them. You can also enable auto-renewal of your subscriptions to ensure that your subscriptions don't expire. 

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

Log in to your Clickatell account (or register a new one). On the Products & Services tab, you can explore the various products and channels Clickatell offers. Once activated, the product or channel appears on the My Workspace tab. With the help of setup wizards, you can configure each product/channel from here and make payments for the services you purchased.

Also, see the following pages for information on purchasing each:

• long number

• short code

• top-up

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

To set up a new payment method, navigate to Billing and Payments from the profile drop-down in your portal. Select the Payment Methods tab and click Add New Payment Method. Follow the prompts to set up a debit/credit card or a PayPal account.

Currently, we accept PayPal payments for USD, EUR, and GBP billing currency accounts.

When adding a new payment method, complete the information and agree to Clickatell's Terms and Conditions. To use the specific card for automatic payments, select the appropriate boxes when adding the payment method.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

Click the profile icon in the top right of your portal. Select the Top Up Balance button. Alternatively, you can navigate to the Billing and Payments page, and select the Top Up tab.

Add the amount you want to top up your balance with, select a payment method, and click Purchase. You can also manage automatic top-ups from here.

It depends – if our system detects a problem with the number, it won't send your message and you won't be charged. For example, if there's a validation error when you try to send to a country you are not authorized to send to, if there is a billing issue, or if there's an incorrect number prefix.

However, if the message leaves our system, you will pay to send it, even if it isn't successfully delivered – for example, if the number has been delisted or ported.

You can select an alternative currency to display on your invoice in addition to the billing currency you've selected. To select/edit this alternative currency, navigate to Billing and Payments from the profile drop-down. On the Billing Details tab, scroll to the bottom and select a currency from the drop-down.

Note that once you've saved your billing details, you can no longer edit the billing currency. However, you can edit the alternative invoice display currency at any stage.

Your billing currency is the default currency that you transact in, based on your billing country. This is also the currency in which any taxes applicable in your country (such as VAT) will be calculated.

To configure your billing currency, navigate to Billing and Payments from the profile drop-down. On the Billing Information tab, scroll to the bottom to select your billing currency from the drop-down.

Note: Due to regulations, the billing currency can't be changed once it has been configured and saved.

You can also add an alternative display currency to your invoices that can be edited at any stage.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

Click the profile icon in the top right of your portal, and navigate to My Purchases. The details of all phone numbers and other subscriptions you've purchased are displayed in table format. Click on a subscription/phone number to edit/update the details and view its payment history. You can also pay overdue subscriptions from here.

When a subscription is near its expiry date, you will receive a warning in your Notification Centre ('bell' icon in the top bar).

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

Click the profile icon in the top right of your portal, and navigate to Billing and Payments. Navigate to the Invoices tab. Choose the date range you want to view the invoices for or use the search bar to search for a specific invoice. You can also preview and download an invoice as a PDF by clicking View on the right, as well as pay outstanding invoices.

Click the profile icon in the top right of your portal and navigate to Billing and Payments. You can add or edit your billing information from here.

Note that once billing details have been set up and saved, the billing currency can no longer be edited.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

When adding a new payment method, you have to authorize Clickatell to store the card for future transactions and also indicate that you would like to enable the card for automatic payments in the future.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

To make a payment, ensure that your billing details have been added on the Billing and Payments page which is accessible via the profile icon drop-down in your portal. Next, add a payment method in the Payment Methods tab.

To top up your account balance, navigate to the Top Up tab under Billing and Payments, or click the Top Up Balance button in the profile icon drop-down. You can also set up auto top-up to ensure your balance remains positive.

To manage and pay for a subscription such as a two-way number, navigate to My Purchases from the profile icon drop-down.

Clickatell uses an Account Verification Service (AVS) to verify bank account information. When the billing address of your account is different than the address your bank has linked to your credit card, this will result in an AVS check failure and therefore not allow you to finalize your payment method.

To avoid this please ensure that your billing address supplied corresponds with the address your bank has linked to your credit card.

Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our Support Team.

Most importantly, we need to know the country/currency we'll be billing you in so that we'll be displaying the correct pricing. We also need to ensure that any VAT or other applicable taxes are calculated correctly.