Clickatell Resources

FlySafair uses the Clickatell Chat Commerce Platform to deliver a complete traveler experience within WhatsApp, the most popular chat channel in the world. Travelers on FlySafair now enjoy the convenience of having quick access to flight updates, gate changes, boarding passes, and much more, all through a dedicated WhatsApp channel on their mobile phones.

It's no secret that chat and messaging apps are on the rise, and travel companies globally are catching on. Our latest study shows that 87% of consumers want to use mobile messaging to chat with travel companies for a variety of reasons. From booking updates to upgrade notifications, mobile messaging is the undisputed future of the travel industry. Delivering a streamlined customer journey goes beyond getting travelers from Point A to Point B. It takes an immersive and personalized strategy that meets modern travelers where they’re already spending their time: their mobile devices. In this edition of the Chat Commerce Trends Report, we cover the emerging patterns of Chat Commerce in travel and how today’s generations are influencing the trajectory of the industry.

Travel brands like yours are faced with many obstacles and challenges. Luckily, more than 83% of the globe’s population owns a smartphone – the solution to your problems is literally in the palm of your hand. Business messaging and chat is crucial for all successful travel agencies and businesses. Its power to help your brand connect with more consumers, and ultimately, provide a superior digital customer experience is essential in offering additional convenience over your competitors. Read this guide now to discover how to boost and enhance your engagement, brand experience, and user journey like never before by exploring benefits and proven tactics guaranteed to help you meet the expectations of your customers and have them making return trips back to your brand time and time again.

Download this guide and learn: How to share relevant information with your customers, such as luggage help or car rental alerts. How to add value to your service through tourist assistance, tourist attractions and guides, and weather and health alerts. How excellent customer service - including booking confirmations and information alerts - can help ensure repeat business. Tools for a successful mobile messaging program. If you're in the travel, tourism, or hospitality business, this guide is a valuable resource to help you grow your business. Download it now.