The results are in: consumers want messaging and chat for travel. For our latest report, we surveyed consumers of all ages to discover how they prefer to interact with their favorite travel brands, including airlines, hotels, and car rental companies.
Whether it’s flight details, boarding information, hotel promotions, or travel upgrades, optimize chat to provide up-to-date, tailored alerts to keep your consumers in the loop! Stay relevant, timely, and accessible so that they never miss a beat by offering real-time help, 24/7.
Send personalized travel details, offers, promotions, and travel solutions to enhance the trip experience, boost your return on investment, and elevate your customer service. Drive authentic engagement and conversations through chat, ultimately leading to brand loyalty and customer satisfaction.
Leave the travel notifications and seat upgrades to us and never have your customers wait on hold again. Simple and repetitive travel questions can be resolved quickly, which allows your call centers to improve productivity, save time, and tackle more complex requests while also reducing business costs.
Automation enables your team to handle a higher volume of customers, increase your customer engagement, build ongoing loyalty, and efficiently scale your travel, hotel, or rental business. Reach more customers and expand your global audience – the possibilities are endless.
FlySafair uses the Clickatell Chat Commerce Platform to deliver a complete traveler experience within WhatsApp, the most popular chat channel in the world.
LATEST TRAVEL CONTENT
See how to best approach this powerful medium for engaging and transacting with mobile-first customers.