Chat Commerce Trends Report: Travel Infographic
The results are in: consumers want messaging and chat for travel. For our latest report, we surveyed consumers of all ages to discover how they prefer to interact with their favorite travel brands, including airlines, hotels, and car rental companies.
Why are travel agencies adding SMS and chat to their omnichannel strategies?
Real-time notifications
Whether it’s flight details, boarding information, hotel promotions, or travel upgrades, optimize chat to provide up-to-date, tailored alerts to keep your consumers in the loop! Stay relevant, timely, and accessible so that they never miss a beat by offering real-time help, 24/7.
Personalized communications
Send personalized travel details, offers, promotions, and travel solutions to enhance the trip experience, boost your return on investment, and elevate your customer service. Drive authentic engagement and conversations through chat, ultimately leading to brand loyalty and customer satisfaction.
Relieve live agents
Leave the travel notifications and seat upgrades to us and never have your customers wait on hold again. Simple and repetitive travel questions can be resolved quickly, which allows your call centers to improve productivity, save time, and tackle more complex requests while also reducing business costs.
Scalability
Automation enables your team to handle a higher volume of customers, increase your customer engagement, build ongoing loyalty, and efficiently scale your travel, hotel, or rental business. Reach more customers and expand your global audience – the possibilities are endless.
Clickatell | Helping FlySafair Transform its Digital Experience for Travelers
FlySafair uses the Clickatell Chat Commerce Platform to deliver a complete traveler experience within WhatsApp, the most popular chat channel in the world.
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See how to best approach this powerful medium for engaging and transacting with mobile-first customers.
