Revolutionizing Hotel Payments: The Role of Chat Commerce in Disputing Chargebacks
The hotel industry has been rapidly evolving over the past few years, with the introduction of new technologies and payment methods.
Mobile Messaging enables Hotels to engage guests in ways that are:
Personalized
Enable meaningful guest communication, personalized and tailored to individual guest preferences, and see improvements in guest engagement.
Interactive
Two-way conversations allow guests to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.
Contextual
Delivering helpful, relevant experiences, make interacting with your establishment a pleasure, from reservation to checkout and through the stay.
Automated
Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.
Messaging is an ideal way for businesses to engage their customers. It is a widely adopted, easy to understand, and now delivers sophisticated app-like experiences.
Chat Commerce Trends Report: Hotels
The market trends couldn’t be more apparent: consumers want to interact with hotels and resorts using mobile messaging. We surveyed consumers of all ages to discover how they prefer to interact with their favorite hotels travel brands.
LATEST TRAVEL CONTENT
More to explore
See how to best approach this powerful medium for engaging and transacting with mobile-first customers.
