AUTOMOTIVE

Keep customers​ connected in WhatsApp​

Accelerate customer connections and streamline vehicle inquiries and service with seamless, interactive conversations in the messaging channel your customers love and use every day. 

Keep customers​ connected in WhatsApp​

The perfect channel for convenient customer comms and service delivery

With digital transformation an evergreen business objective, WhatsApp is the most convenient way for the automotive industry to stay connected with their customers. Deliver real-time engagement coupled with deep integration to business systems to deliver sophisticated user journeys and rich, effective automation.

Engagement

Engagement

Redefine customer engagement through relevant, personalized, timely communication, delivering rich services in a familiar channel.

Convenience

Convenience

Offer convenient digital experiences via an intuitive interface, improving customer satisfaction and streamlining business processes.

Support

Support

Provide meaningful 24/7 post-sales support – either through self-service, or with help from live agents in real-time.

Stand out with a better CX in a more convenient channel

Customers want to stay connected. Make it easier by offering a convenient solution, from booking test drive to getting exclusive promotions as well as pre-to-post sales support, coupled with rich live support. Clickatell enables automotives to deliver great digital experiences for better engagement and customer satisfaction.

Find a Vehicle
Find Your Perfect Ride

Empower customers to seamlessly check the availability of their desired vehicle model, find the nearest dealership, and book a test drive. By entering their preferences such as model, year, and location, they receive real-time updates and dealership options. Once a match is found, they can schedule a test drive, receive confirmations, and even get directions—all without leaving the chat.

 Find Your Perfect Ride
Finance a Vehicle
Simplify Your Car Buying Journey

Guide customers through every step of their vehicle purchase, from exploring financing options to finalizing their order. Allow them to compare financing plans, submit necessary documents, and track their order status, making the buying process effortless and transparent.

 Simplify Your Car Buying Journey
Promotions
Unlock Special Offers Tailored for You

Keep customers informed about the latest promotions, seasonal deals, and personalized offers. Enable them to discover exclusive discounts on vehicles, services, and accessories, ensuring they never miss an opportunity to save and enhance their ownership experience.

Unlock Special Offers Tailored for You
Book a Service
Stay on Top of Your Vehicle’s Health

Enable customers to effortlessly schedule service appointments and check their warranty or service plan details. Allow them to view coverage details, book maintenance at their convenience, and receive timely service reminders.

Stay on Top of Your Vehicle’s Health
Customer Support
Instant Assistance, Anytime You Need It

Offer customers quick and personalized support for their vehicle-related inquiries, financing options, or dealership services—all through an intuitive chat experience. Whether they need troubleshooting advice, account assistance, or wish to connect with a live agent, the chat assistant provides instant resolutions, ensuring a smooth and stress-free experience.

Instant Assistance, Anytime You Need It

Article

A Day in the Life of a Car Owner – The Modern Buyer’s Journey

Experience seamless car buying with WhatsApp—research, finance, and service, all in chat. The future of auto retail is here!

Read Blog

Chat Commerce enables automotive providers to engage customers in ways that are:

Personalized

Personalized

Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.

Interactive

Interactive

Two-way conversations allow customers to ask questions, request information, view and manage their vehicle contracts, and even make seamless purchases.

Secure

Secure

Our platform is compliant with global security and privacy regulations to enable rich experiences while keeping your business and your customers safe.

Automated

Automated

Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.

Blog

Driving Customer Engagement and Satisfaction in the Automotive Industry

Explore how seamless digital solutions enhance the car buying journey, from test drives to real-time support and service.

Read Blog

LATEST CONTENT

More to Explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.