Connect with customers rapidly, at high volume and lower cost
Kick off conversations.
Send reminders and timely alerts.
Confirm opt-ins.
Steer clear of spam blocking.
Easy to remember
Customers can more easily recognize and remember your five- or six-digit SMS short code.
Higher brand recognition
SMS short codes are unique and, over time, can help you build your brand.
High message capacity
Send thousands of messages a minute—enabling high volume, bulk business messaging.
Time-sensitive
Since SMS short codes give you volume, they’re perfect for time-sensitive campaigns or critical alerts.
Here are just a few ways you can use an SMS shortcode to benefit your business
Appointment reminders and confirmations
Missed and forgotten appointments cost you money. Automate reminders let customers to confirm, cancel, or reschedule, without playing phone or email tag.
Contests
Invite customers and prospects to take part in contests via SMS—and beef up your lead-generation database.
Donations
Collect donations from supporters, who simply send an SMS to your short code.
Customer opt-ins
Let customers choose whether to continue accepting messages with a simple response sent to your short code.
Customer feedback
Survey customers with SMS short code messages. They can rate products or services by scoring them or simply replying with a YES or NO.
Lead generation
Shortcode texting is a very popular method to encourage potential customers to send an SMS to your short code to get a quote for insurance or a loan, for example.
Order tracking and delivery confirmations
Send tracking updates and delivery status via SMS.
Do you need short codes or long numbers?
Short codes—5-digit or 6-digit numbers—are best for high-volume messaging, when you want to quickly reach a high volume of customers. Long numbers—10-digit phone numbers with area codes—are better for more personalized 1:1 communications, and for offering a consistent way to reach your business via phone and SMS.
Why use short codes?
Send thousands of messages per minute.
Reach more customers, more quickly.
Promote your business.
Start conversing with your customers via SMS.
