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What types of WhatsApp message templates can I send?

The following WhatsApp message template types are available:

  • Text template: Create rich text-based message templates. Formatting options like bold, italic, pre-formatted, and strike-through are supported.

  • Media template: Include media formats like images, documents, videos, and location in the message header. This allows you to send your customers rich notifications like a boarding card (PDF), movie ticket (QR code image), or pickup address.

  • Interactive text and media templates: Include predefined buttons for interactive customer engagement. Two button types are supported:

  • Authentication templates: These highly structured templates allow One Time Pins to be delivered via the WhatsApp channel.

  • Catalog template: Marketing templates that allow you to present your product catalog to your customers entirely within WhatsApp.

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