Depending on the package you are on, you get access to certain dashboards and reports in your Clickatell Portal providing you with detailed information on your channels and product performance. You can also download all of these reports as PDF documents.

To access reporting from within the Clickatell User Portal, select the Analytics & Reports tab from the main navigation panel.

Messaging channels (all packages)

• Full Analytics: Get a full view of all your channels' data over different periods.

• Channels Report: Create, view, and download (PDF) custom reports based on your channel activity. This can be done for sent and received messages respectively.

• SMS Stop List: View and download (PDF) a list of the customers who opted out from your account's SMS channel for a specified date range.

Agents (Chat Desk) (Interact and Transact packages)

• Full Analytics: Provides a full view of your Chat Desk data over different periods, including chat activities, agent performance, and template usage.

• Customer Satisfaction: Get an overview of the current day's NPS and CSAT survey results (assuming you have set up these surveys in Chat Desk).

Bots (Chat Flow) (Interact and Transact packages)

• Full Analytics: Provides a full view of your Chat Flow data over different periods.

Integrations (Interact and Transact packages)

• Full Analytics: Provides a full view of your Integrations data over different periods. Filter on the environment (product/sandbox), provider (Salesforce, Zendesk Sell, Zendesk Support, Shopify), and application name (Chat Flow/Chat Desk).

Payments (Chat 2 Pay) (Transact package)

• Full Analytics: Get an overview of the Chat 2 Pay activity on your account. View it for a selected date range, channel, and integrator.

Also see:

• Chat Commerce Platform User Guide

• Data Sharing Service