Clickatell makes customer data available in two ways: 

1. Dashboards and reports in the Clickatell Portal, and 

2. Raw data, downloadable from a Clickatell-hosted server. 

Clickatell Portal: Pre-Built Dashboards and Reports

Gain insight into how your chat messaging strategy is working with a comprehensive overview and aggregation of intelligence at a product level.  

• Better understand your customers & your campaign performance and optimize the user journey. 

• Data visualized through business intelligence dashboards in our web portal and downloadable as comprehensive PDF reports. 

Access to pre-built dashboards and reports in the portal is included in all packages. 

Learn more about the specific dashboards and reports available to you here. 

Data Sharing Service: Access Raw Data, Downloaded from Secure Server 

Apply data to your own environment and gain granular insight into customer interactions. Keep all analysis and history in your own data lakes. 

• Raw data is supplied as standardized, templated sets of data elements downloaded as a CSV file from a secure, Clickatell-hosted SFTP server. 

• Data templates comprise sets of data elements common to all customers. 

The weekly Data Sharing service is included as standard in all packages. You can upgrade to a higher frequency (daily/4-hourly/hourly) delivery at an additional cost.  

Learn more about the specific templates and other artifacts available to you here.