In addition to the online dashboards, clients can also retrieve raw data from a secure server, enabling them to analyze and apply their own insights in their environment and keep the history in their data lakes. 

The raw data is supplied as standardized, templated sets of data elements called "data templates". Data templates are generic datasets created for each application and normalized for clients' easy consumption. You can download these sets of raw data (CSV files) from a Clickatell-hosted cloud SFTP server.  

The Data Sharing service includes: 

• A set of standard data templates based on the package purchased. Each template includes a standard set of data elements. Data can be downloaded on a fixed schedule based on the selected delivery frequency.  

• The associated manifest file containing a summary of the data in each template (if downloads occur daily or more frequently – see below).  

• A data dictionary with detailed definitions of each data element and possible values.  

• One setup per account – setup includes automatic mapping of datasets and pipeline augmentation based on package selection. 

Also see: 

• Can I receive data more frequently?

• What customer data and analytics are included in my subscription?

• Chat Commerce Platform User Guide