Help Center
What is Chat 2 Pay?
Chat 2 Pay provides a convenient way to accept payments from your customers in their favorite messaging channels.
It enables you to send a payment request to your customers via an SMS or WhatsApp message. Clicking the URL embedded in the message opens a secure payment page where they can add a new or use a saved credit/debit card. This card is used to process their payments. If the card details were saved, the customer can make in-channel payments for future transactions by tapping a button or replying "yes" - no need to leave the channel or to complete card details again.
With our Clickatell-hosted checkout page and our innovative tokenization and customer profile feature, Chat 2 Pay enables frictionless and secure in-channel, reply-based payments that are optimized for conversion and repeat purchases.
As a payment facilitator rather than a gateway, Chat 2 Pay connects with established payment platforms to enable secure, compliant transactions worldwide. This messaging-based approach reduces operational costs while providing customers a convenient checkout experience within their preferred chat channels.
Chat 2 Pay is ideal to use to:
Improve the customer experience
Reduce the cost of business
Deliver convenient, contact-free checkout experiences
Also see:
Other resources
Contact support
Contact our support team and one of our agents will be in touch with you to answer any questions you have.
Developer docs
Access the latest technical information regarding Clickatell’s channels, products and APIs.