Chargebacks

If you have any chargeback-related issues, you can reach out to the Clickatell Support Team to get any general issues resolved promptly.

Reversals and refunds

If a transaction is unsuccessful and maintains the same status, and that status is no older than 48 hours, Chat 2 Pay automatically reverses the transaction. Once a transaction has been in a pending state for over 24 hours, it cannot be reversed and must be refunded.

Please contact our Support Team for assistance with refunds.

Auto-reversals

Chat 2 Pay supports reversals via Reversal APIs. It also supports auto-reversals on Chat Flow when a transaction is in a REVIEW state.