Although you get access to the Chat 2 Pay functionality by default if you are on the Transact package, you must first configure Chat 2 Pay in your Clickatell Portal. Once Chat 2 Pay is correctly configured (i.e., the status is "Complete"), you can link it to your Chat Desk application.

Your agents can now see and use the Chat 2 Pay extension in Chat Desk.

Currently, only agents on Chat Desk can send a Chat 2 Pay link to end-users. However, a Supervisor can see all the details of Chat 2 Pay transactions (e.g., how many Chat 2 Pay payment links were sent, which agent(s) sent the Chat 2 Pay payment links, what the current and past statuses of a Chat 2 Pay transaction are, etc.) in the Supervisor Desk.

Also see:

• Can I cancel the payment request sent from Chat Desk?