We will evaluate your refund request, according to our terms and conditions and the regulations applicable in your country. Please note the following important points:

• Although we review and evaluate each refund request on its own merits and a case-by-case basis, Clickatell is under no obligation to process any refund payments.

• A processing fee is applicable for all refunds processed. See our terms and conditions for more details.

• If you want to cancel your account entirely, you will forfeit any unused credits (except for payments received by Clickatell within 7 days before termination).