A secure payment link is generated for customers without a tokenized card on the Chat 2 Pay platform and sent via the selected chat channel for payment. Clicking the link opens a secure payment page where customers can provide their payment information and select whether to save their card for future use.

The payment link sent on chat expires after 5 minutes if it is not clicked. Once the customer clicks it, the expiry time is extended for an additional 15 minutes to allow the customer to complete the payment. The payment page expires in 15 minutes, after which the transaction fails.

If the delivery of the payment link or receipt fails, the transaction will need to be re-initiated by the customer when chatting with a bot or the live agent. We store details of the delivery of the payment link.

Learn more:

• How do I receive payments when using Chat 2 Pay?

• What happens if my Chat 2 Pay transaction fails?

• How can I resolve it if my payment is in REVIEW state?