Airline

Take to the sky with chat commerce

Deliver interactive, self-service customer experiences that drive sales, grow customer relationships, and transform the travel experience.

Take to the sky with chat commerce

Chat Commerce enables Airlines to engage customers in ways that are:

Personalized

Personalized

Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.

Personalized

Interactive

Two-way conversations allow customers to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.

Contextual

Contextual

Delivering helpful, relevant experiences, make interacting with your brand a pleasure, such as checking in and receiving a digital boarding pass in a message.

Automated

Automated

Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.

Chat Commerce and the Evolution of Air Travel

How Airlines Are Delighting and Transacting with Customers in Messaging Apps.
In just six months, airline FlySafair has skyrocketed customer satisfaction rates by offering travelers a full Chat Commerce experience from start to finish.

Airline Webinar

Clickatell | Helping FlySafair Transform its Digital Experience for Travelers

FlySafair uses the Clickatell Chat Commerce Platform to deliver a complete traveler experience within WhatsApp, the most popular chat channel in the world.

Case Study - FlySafair

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More to explore

See how to best approach this powerful medium for engaging and transacting with mobile-first customers.