Chat Commerce enables Airlines to engage customers in ways that are:
Personalized
Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.
Interactive
Two-way conversations allow customers to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.
Contextual
Delivering helpful, relevant experiences, make interacting with your brand a pleasure, such as checking in and receiving a digital boarding pass in a message.
Automated
Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.
Case Study
FlySafair makes traveling hassle-free with Clickatell Chat Commerce
FlySafair is South Africa’s largest domestic, low-cost airline. Clickatell began working with FlySafair in 2021 when we partnered with them to roll out a WhatsApp customer communication channel. The introduction of this widely popular messaging app with integration to the Clickatell platform has received a lot of positive responses from FlySafair customers specifically around the increased customer communication along their travel journey.
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Chat Commerce and the Evolution of Air Travel
How Airlines Are Delighting and Transacting with Customers in Messaging Apps.
In just six months, airline FlySafair has skyrocketed customer satisfaction rates by offering travelers a full Chat Commerce experience from start to finish.
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See how to best approach this powerful medium for engaging and transacting with mobile-first customers.
