Enable meaningful customer communication, personalized and tailored to individual customer preferences, and see improvements in customer engagement.
Two-way conversations allow customers to ask questions, request information, make bookings, and even make purchases, in channel, in their own time.
Delivering helpful, relevant experiences, make interacting with your brand a pleasure, such as checking in and receiving a digital boarding pass in a message.
Simplify many processes that previously required manual intervention. Deep integration to the business back-end helps streamline operations and reduce costs.
How Airlines Are Delighting and Transacting with Customers in Messaging Apps.
In just six months, airline FlySafair has skyrocketed customer satisfaction rates by offering travelers a full Chat Commerce experience from start to finish.
FlySafair uses the Clickatell Chat Commerce Platform to deliver a complete traveler experience within WhatsApp, the most popular chat channel in the world.
LATEST AIRLINE CONTENT
See how to best approach this powerful medium for engaging and transacting with mobile-first customers.