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The new platform enables businesses to connect, interact and transact with their customers on the messaging platforms they already use. 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Businesses stay ahead of the conversational commerce trend by conducting commerce in the world’s largest messaging apps. Clickatell’s CCPaaS also allows businesses to save time and reduce costs by providing relevant, in-context brand experiences and secure payment capabilities to their customers through the convenience of messaging. New platform features include card tokenization and integration with WhatsApp Commerce functionalities that allow the display of product information and images in the brand’s WhatsApp channel.","shortDescription":"","featuredImage":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1678451752-startup-mag-logo.png?auto=format&w=416","srcSet":"https://www.datocms-assets.com/54467/1678451752-startup-mag-logo.png?auto=format&dpr=0.25&w=416 104w,\nhttps://www.datocms-assets.com/54467/1678451752-startup-mag-logo.png?auto=format&dpr=0.5&w=416 208w,\nhttps://www.datocms-assets.com/54467/1678451752-startup-mag-logo.png?auto=format&w=416 416w","sizes":"(min-width: 416px) 416px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHBgoICAgFCgoLDhoQDg0NDh0VFhUYHB0eHSofLiEmKzclJikoNSElJEElKDkvMjIyGSI4PTcwPSsxMi8BCgsLDg0OHBAQHC8oIig7Ozs1Ozs7Ozs7Oy87Ozs7Lzs7Ozs7Ozs7Ozs7Oy8vOzs7Ozs7Oy8vOzU7Ly8vOy8vL//AABEIAAcAGAMBIgACEQEDEQH/xAAXAAEAAwAAAAAAAAAAAAAAAAAAAQMH/8QAHxAAAQIGAwAAAAAAAAAAAAAABAABAgMFERJhISKB/8QAFgEBAQEAAAAAAAAAAAAAAAAAAQMA/8QAIBEAAQIFBQAAAAAAAAAAAAAAAQACEUJRkZIDBBITFP/aAAwDAQACEQMRAD8A0mcPXIo+pYfjWUSRa/k9yw7bREHSFTdUbvnRhwZiFXJkV6A58iRXbfLKERbqFSj2uMjLL//Z"},"width":416,"height":111},"url":"https://www.datocms-assets.com/54467/1678451752-startup-mag-logo.png?auto=format","width":416,"height":111},"url":"https://startupmag.co.za/2023/04/clickatell-announces-worlds-first-chat-commerce-platform-as-a-service-ccpaas/"},{"id":"DatoCmsTemplateMediaPost-148178437","title":"Bizcommunity - Clickatell announces world's first Chat Commerce Platform as a service","internalName":"Bizcommunity - Clickatell announces world's first Chat Commerce Platform as a service","publishDate":"2023-04-21","description":"Clickatell, a pioneer in mobile messaging and Chat Commerce innovation, today announced the launch of the world's first Chat Commerce Platform as a Service (CCPaaS) that empowers brands to capitalise on the opportunity of Chat Commerce, the emerging next wave of digital commerce. This ground-breaking platform enables businesses to seamlessly connect, interact and transact with their customers on the messaging platforms they already use. Clickatell’s April 2023 release of the first Chat Commerce Platform as a Service delivers full, authenticated commerce experiences within the most widely adopted mobile messaging environments, such as WhatsApp, Apple Messages, SMS and USSD.","shortDescription":"","featuredImage":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&w=358","srcSet":"https://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&dpr=0.26&w=358 90w,\nhttps://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&dpr=0.5&w=358 179w,\nhttps://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&w=358 358w","sizes":"(min-width: 358px) 358px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHCA0NERINEgoNDQ0NDQ0NDBENFg0NFxMZGCITFhUmHysjGh0oHRUWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDgsOGgoMHDUlIhwvLy8vLy87Ly8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL//AABEIAA0AGAMBIgACEQEDEQH/xAAXAAADAQAAAAAAAAAAAAAAAAAAAQcC/8QAGBABAQEBAQAAAAAAAAAAAAAAAAEREgL/xAAWAQEBAQAAAAAAAAAAAAAAAAABAgD/xAAWEQEBAQAAAAAAAAAAAAAAAAABABH/2gAMAwEAAhEDEQA/ALFfRdNYMgkSJSMNTpf/2Q=="},"width":358,"height":180},"url":"https://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format","width":358,"height":180},"url":"https://www.bizcommunity.com/Article/196/793/237852.html"},{"id":"DatoCmsTemplateMediaPost-148143473","title":"IT Online - Clickatell announces Chat Commerce Platform as a Service","internalName":"IT Online - Clickatell announces Chat Commerce Platform as a Service","publishDate":"2023-04-20","description":"“The launch of Clickatell’s Chat Commerce Platform as a Service marks a significant milestone in our company’s mission to revolutionise customer engagement and facilitate frictionless commerce within messaging apps,” said Pieter de Villiers, CEO and Co-Founder at Clickatell. “We run our lives within messaging apps; whether arranging a lunch with a friend or scheduling a school drop-off, messaging is convenient and simple.  ‘Our new platform enables our favorite brands to serve us in these same messaging platforms with a full commerce experience, such as checking into your next flight and paying for a seat upgrade. As the first of its kind, CCPaaS sets a new standard for the future of chat commerce and reinforces Clickatell’s pioneering position in the industry. We made history in 2000 when we became the first company to connect the world’s fastest growing commerce platform – the internet – with the world’s fastest growing communications platform – the mobile phone – via our SMS Gateway. I am proud to see our team continuing the innovation and executing on the vision.”","shortDescription":"","featuredImage":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1639497982-it-online.png?auto=format&w=358","srcSet":"https://www.datocms-assets.com/54467/1639497982-it-online.png?auto=format&dpr=0.26&w=358 90w,\nhttps://www.datocms-assets.com/54467/1639497982-it-online.png?auto=format&dpr=0.5&w=358 179w,\nhttps://www.datocms-assets.com/54467/1639497982-it-online.png?auto=format&w=358 358w","sizes":"(min-width: 358px) 358px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHBgoICAgLCgoXER0QDhUZDhcfFREVFx8ZGBwVHRYmHyslHh0oHRUWJDUlKC0vMjIyHSI4PTcwPCsxMi8BCgsLDg0OHA4NHC8oFigvLy8vLy8vLzsvLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL//AABEIAA0AGAMBIgACEQEDEQH/xAAYAAACAwAAAAAAAAAAAAAAAAAAAwEEB//EAB4QAAICAgIDAAAAAAAAAAAAAAECAAMhMRQyBBET/8QAFQEBAQAAAAAAAAAAAAAAAAAAAQD/xAAUEQEAAAAAAAAAAAAAAAAAAAAA/9oADAMBAAIRAxEAPwDV7/LtS0BVxJ5thPSW2rVmBIh8k96iCq73c5WEcFA0IST/2Q=="},"width":358,"height":180},"url":"https://www.datocms-assets.com/54467/1639497982-it-online.png?auto=format","width":358,"height":180},"url":"https://it-online.co.za/2023/04/20/clickatell-announces-chat-commerce-platform-as-a-service/"},{"id":"DatoCmsTemplateMediaPost-148143639","title":"VOIP Review - Clickatell launches the world’s first Chat Commerce Platform for brands","internalName":"VOIP Review - Clickatell launches the world’s first Chat Commerce Platform for brands","publishDate":"2023-04-20","description":"Clickatell, a mobile messaging and chat commerce pioneer, has introduced the world’s first Chat Commerce Platform as a Service (CCPaaS), which enables companies to capitalize on chat commerce opportunities. 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We run our lives within messaging apps; whether arranging a lunch with a friend or scheduling a school drop-off, messaging is convenient and simple.  Our new platform enables our favorite brands to serve us in these same messaging platforms with a full commerce experience, such as checking into your next flight and paying for a seat upgrade. As the first of its kind, CCPaaS sets a new standard for the future of chat commerce and reinforces Clickatell’s pioneering position in the industry. We made history in 2000 when we became the first company to connect the world’s fastest growing commerce platform – the internet – with the world’s fastest growing communications platform – the mobile phone – via our SMS Gateway. I am proud to see our team continuing the innovation and executing on the vision.  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Once the customer engages via SMS, you can move the conversation forward with NLP (natural language processing) chatbots and rich messaging — whether it's confirming product availability in nearby stores, helping them reschedule an appointment or even sharing a shoppable carousel of products that may interest them, said Jennifer Shambroom, CMO of chat commerce company Clickatell.","shortDescription":"","featuredImage":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&w=358","srcSet":"https://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&dpr=0.26&w=358 90w,\nhttps://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&dpr=0.5&w=358 179w,\nhttps://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&w=358 358w","sizes":"(min-width: 358px) 358px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHBgoICAgLCgoVDhgPFBYNFRERHBUOFxUZGBYVFhUdHysvJikoHRUWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDg0OHBEQHDsoIh0vLy8vOy87Ly8vLy8vLy8vLy8vLy8vOy8vLy8vLy8vLy8vOy8vLy8vLy8vLy8vLy8vL//AABEIAA0AGAMBIgACEQEDEQH/xAAYAAACAwAAAAAAAAAAAAAAAAAAAwIEB//EABwQAAICAgMAAAAAAAAAAAAAAAECAAMEESIxMv/EABUBAQEAAAAAAAAAAAAAAAAAAAIB/8QAGBEBAAMBAAAAAAAAAAAAAAAAAQARQQL/2gAMAwEAAhEDEQA/ANjewIIh8wKvmWCobsSJprI0VECdYxDzF42Qbt7EI1K1rHEahKXI1k//2Q=="},"width":358,"height":180},"url":"https://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format","width":358,"height":180},"url":"https://www.cmswire.com/digital-marketing/whats-sms-got-to-do-with-conversational-ai/"},{"id":"DatoCmsTemplateMediaPost-140068665","title":"Bizcommunity - Chat commerce delivers big savings for insurance companies","internalName":"Bizcommunity - Chat commerce delivers big savings for insurance companies","publishDate":"2022-09-01","description":"Much like their global counterparts, many South African insurers begin their digital-transformation efforts by offering a self-service chat channel. These early implementations deliver immediate cost saving by allowing customers to update their details as well as access policy details and documentation quickly and easily using popular platforms like WhatsApp.","shortDescription":"","featuredImage":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&w=358","srcSet":"https://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&dpr=0.26&w=358 90w,\nhttps://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&dpr=0.5&w=358 179w,\nhttps://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format&w=358 358w","sizes":"(min-width: 358px) 358px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHCA0NERINEgoNDQ0NDQ0NDBENFg0NFxMZGCITFhUmHysjGh0oHRUWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDgsOGgoMHDUlIhwvLy8vLy87Ly8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL//AABEIAA0AGAMBIgACEQEDEQH/xAAXAAADAQAAAAAAAAAAAAAAAAAAAQcC/8QAGBABAQEBAQAAAAAAAAAAAAAAAAEREgL/xAAWAQEBAQAAAAAAAAAAAAAAAAABAgD/xAAWEQEBAQAAAAAAAAAAAAAAAAABABH/2gAMAwEAAhEDEQA/ALFfRdNYMgkSJSMNTpf/2Q=="},"width":358,"height":180},"url":"https://www.datocms-assets.com/54467/1633613551-microsoftteams-image-2.png?auto=format","width":358,"height":180},"url":"https://www.bizcommunity.com/Article/196/357/231093.html"},{"id":"DatoCmsTemplateMediaPost-140069099","title":"Retail Brief Africa - Big savings and quick revenue wins turn Chat Commerce into an insurance hero","internalName":"Retail Brief Africa - Big savings and quick revenue wins turn Chat Commerce into an insurance hero","publishDate":"2022-09-01","description":"Chat commerce has moved on from being a nice-to-have to a necessity for insurance companies that are looking for new ways to optimise their costs and boost top line revenue. And, with cost savings five times that of call centres and up to 25 times that of branch engagements, business leaders will have a hard time justifying delaying implementations. Much like their global counterparts, many South African insurers begin their digital transformation efforts by offering a self service chat channel. 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Conversational commerce tools in 4 charts","internalName":"Tearsheet - Am I talking to a bot? Conversational commerce tools in 4 charts","publishDate":"2022-08-24","description":"For fintechs and banks, companies like Clickatell offer a variety of chatbot products, and founder and CEO Pieter de Villiers thinks that a blend of chatbots and human agents is best. While chatbots handle the high-frequency and low-complexity queries, customer service agents can focus on queries that demand human intervention. Meanwhile, customers can benefit from answers to basic queries without having to wait in lines or even going to the trouble of downloading an app.","shortDescription":"","featuredImage":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1662457849-tearsheet.png?auto=format&w=358","srcSet":"https://www.datocms-assets.com/54467/1662457849-tearsheet.png?auto=format&dpr=0.26&w=358 90w,\nhttps://www.datocms-assets.com/54467/1662457849-tearsheet.png?auto=format&dpr=0.5&w=358 179w,\nhttps://www.datocms-assets.com/54467/1662457849-tearsheet.png?auto=format&w=358 358w","sizes":"(min-width: 358px) 358px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHBgoICAgLEBANDhgQFxkNDh0OFRAMFxMZGBYVFiEdHysjHR0oHRUWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDg0FEBANFS8dFhwvLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL//AABEIAA0AGAMBIgACEQEDEQH/xAAaAAAABwAAAAAAAAAAAAAAAAAAAgMEBQYH/8QAHxAAAgIBBAMAAAAAAAAAAAAAAQIAAwQREjEyEyEi/8QAFQEBAQAAAAAAAAAAAAAAAAAAAgD/xAAUEQEAAAAAAAAAAAAAAAAAAAAA/9oADAMBAAIRAxEAPwDWWsvWs+pCnJylzOp5liD7uRGdiL59dohIdbsh6x8wRc2FUGgEEk//2Q=="},"width":358,"height":180},"url":"https://www.datocms-assets.com/54467/1662457849-tearsheet.png?auto=format","width":358,"height":180},"url":"https://tearsheet.co/4-charts/am-i-talking-to-a-bot-conversational-commerce-tools-in-4-charts/"},{"id":"DatoCmsTemplateMediaPost-123823822","title":"CMSWire - Has your brand transitioned from reactive to proactive customer service?","internalName":"CMSWire - Has your brand transitioned from reactive to proactive customer service?","publishDate":"2022-08-22","description":"\"Now more than ever, consumers expect an immersive and convenient customer experience — especially from their most trusted brands,” said Andreas Suma, SVP commercial at Clickatell, a chat commerce platform. “Changing from reactive customer service to proactive customer engagement is a great way to improve the whole customer experience.\"","shortDescription":"","featuredImage":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&w=358","srcSet":"https://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&dpr=0.26&w=358 90w,\nhttps://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&dpr=0.5&w=358 179w,\nhttps://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format&w=358 358w","sizes":"(min-width: 358px) 358px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHBgoICAgLCgoVDhgPFBYNFRERHBUOFxUZGBYVFhUdHysvJikoHRUWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDg0OHBEQHDsoIh0vLy8vOy87Ly8vLy8vLy8vLy8vLy8vOy8vLy8vLy8vLy8vOy8vLy8vLy8vLy8vLy8vL//AABEIAA0AGAMBIgACEQEDEQH/xAAYAAACAwAAAAAAAAAAAAAAAAAAAwIEB//EABwQAAICAgMAAAAAAAAAAAAAAAECAAMEESIxMv/EABUBAQEAAAAAAAAAAAAAAAAAAAIB/8QAGBEBAAMBAAAAAAAAAAAAAAAAAQARQQL/2gAMAwEAAhEDEQA/ANjewIIh8wKvmWCobsSJprI0VECdYxDzF42Qbt7EI1K1rHEahKXI1k//2Q=="},"width":358,"height":180},"url":"https://www.datocms-assets.com/54467/1661248496-cms-wire_v2.png?auto=format","width":358,"height":180},"url":"https://www.cmswire.com/customer-experience/has-your-brand-transitioned-from-reactive-to-proactive-customer-service/"},{"id":"DatoCmsTemplateMediaPost-123823795","title":"Business Insider - 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Although the company has offices in four global cities, 80% of its headcount is based in South Africa. 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