{"componentChunkName":"component---src-templates-help-center-subtopic-js","path":"/help-center/sms/singapore-regulations/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-149164449","slug":"need-before-register-sender-id/","question":"What do I need before I can register my Sender ID?","body":{"blocks":[{"id":"XWXyVzjzSLGAcqtI9ML8Pw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To register your sender ID for Singapore traffic, you must have a valid UEN (Singapore business registration number). "}]},{"type":"paragraph","children":[{"type":"span","value":"If you don’t have a valid UEN number, you can obtain one by registering with the Accounting and Corporate Regulatory Authority (“ACRA”). 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For more information, please refer to "},{"url":"https://www.sgnic.sg/faq/sms-sender-id-registry","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"SGNIC’s FAQ"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Customers should register directly with SGNIC and provide all necessary documents as requested by them. Go to the SSIR Portal ("},{"url":"https://smsregistry.sg/web/login","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"https://smsregistry.sg/web/login"}]},{"type":"span","value":"), create your profile, and follow the steps to add your sender ID. "}]},{"type":"paragraph","children":[{"type":"span","value":"On the page with the Participating Aggregators, please select the following partners: "},{"type":"span","marks":["strong"],"value":"CM Telecom "},{"type":"span","value":"Singapore Pte Ltd, and "},{"type":"span","marks":["strong"],"value":"Sinch "},{"type":"span","value":"Singapore Pte Ltd."}]},{"item":"149164277","type":"block"},{"item":"KworEgxrQCOClP_KAWVCZw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Then add your user organization information. "}]},{"item":"149164278","type":"block"},{"item":"RlPDBFSER1iPBRFo57dRQg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Select the following partners: "},{"type":"span","marks":["strong"],"value":"CM Telecom "},{"type":"span","value":"Singapore Pte Ltd, and "},{"type":"span","marks":["strong"],"value":"Sinch "},{"type":"span","value":"Singapore Pte Ltd."}]},{"item":"149164279","type":"block"},{"item":"KDWTOsYyT1ujbkeeaRpWXg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Enter billing information. "}]},{"item":"149164280","type":"block"},{"item":"XqHlV5HbSN2dCmD0iE-Ukg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Complete the rest of the steps. Note that it may take some time for the sender ID to be approved. "}]},{"type":"paragraph","children":[{"type":"span","value":"Once the sender ID has been successfully registered and approved:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://6194477.fs1.hubspotusercontent-na1.net/hubfs/6194477/External%20Mailer%20Assets/Singapore%20Sender%20ID%20pack.zip","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Download the Documentation Pack"}]},{"type":"span","value":" in zip format."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Extract it into a memorable folder and view the readme.txt file."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Complete the three Letters of Authorization (LOAs), copy them onto your company letterhead, and sign them."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Forward the LOAs with proof of sender ID registration to your Clickatell account manager or to "},{"url":"mailto:support@clickatell.com","type":"link","children":[{"type":"span","value":"support@clickatell.com."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"These Letters of Authorization (LOAs) authorize Clickatell to send SMS messages with the registered sender ID on your behalf."}]},{"item":"bg6YTQqOTHmb7vp86UVIag","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-types-of-sender-ids-will-be-accepted-by-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What types of Sender IDs are accepted by SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/will-i-be-charged-for-registration-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Will I be charged for registration with SGNIC?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations"}},{"id":"DatoCmsTemplateHelpCenter-149163435","slug":"sender-id-types-accepted-sgnic/","question":"What types of Sender IDs are accepted by SGNIC?","body":{"blocks":[{"id":"EajCr32KTl6fi0CwVsHqRQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Here are some general guidelines for registering sender IDs in Singapore."}]},{"type":"paragraph","children":[{"type":"span","value":"Each Sender ID:  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Must be between 3 - 11 characters (including spaces, underscores, and hyphens).  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"May not contain Chinese or Cyrillic characters. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Should not be generic (e.g., \"SMS\" is generic and not allowed). "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Sender IDs are case sensitive, thus “Big Brand” and “BIG BRAND” are considered two different Sender IDs. "}]},{"type":"paragraph","children":[{"type":"span","value":"Customers can refer to SGNIC's "},{"url":"https://sgnic.sg/smsregistry/rules-of-registration","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Sender ID Rules of Registration"}]},{"type":"span","value":" for further information. "}]},{"item":"EajCr32KTl6fi0CwVsHqRQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-before-i-can-register-my-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need before I can register my Sender ID?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-to-do-to-register-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need to do to register with SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/will-i-be-charged-for-registration-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Will I be charged for registration with SGNIC?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations"}},{"id":"DatoCmsTemplateHelpCenter-149163583","slug":"registration-charges-sgnic/","question":"Will I be charged for registration with SGNIC?","body":{"blocks":[{"id":"XOmWY1FqTvyaGBCdP-mkvA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, this is a charged service. Note that Clickatell will not be charging you but the SGNIC will be charging directly.  "}]},{"type":"paragraph","children":[{"type":"span","value":"You can refer to the "},{"url":"https://sgnic.sg/smsregistry/user-agreement","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"SSIR User Agreement"}]},{"type":"span","value":" listed on SGNIC's website for the possible costs. "}]},{"item":"XOmWY1FqTvyaGBCdP-mkvA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-before-i-can-register-my-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need before I can register my Sender ID?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-to-do-to-register-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need to do to register with SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-types-of-sender-ids-will-be-accepted-by-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What types of Sender IDs are accepted by SGNIC?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations"}}],"totalCount":4},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-149164449","subtopicId":"DatoCmsTaxonomyTopic-149162987"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}