{"componentChunkName":"component---src-templates-help-center-subtopic-js","path":"/help-center/sms/short-codes/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62325685","slug":"short-code-international-messages/","question":"Can I use a short code to send international messages?","body":{"blocks":[{"id":"KEY6F5IpS8CqtnNOqOxfiQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, unfortunately not. "}]},{"type":"paragraph","children":[{"type":"span","value":"Short codes are always region-specific. This means that Company A can own short code 55555 in the USA, but Company B can own short code 55555 in Canada. Because anyone can own a short code in a specific region, the short code will only be able to send to the region in which it is purchased and provisioned. However, you can apply for the same short code in different countries. "}]},{"item":"KEY6F5IpS8CqtnNOqOxfiQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes"}},{"id":"DatoCmsTemplateHelpCenter-62325781","slug":"apply-short-code","question":"How do I apply for a short code?","body":{"blocks":[{"id":"E1FdzIcmRzSbgcPdtTfYNA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Short codes require an application process and are not available immediately. Short codes are country-specific and can't be used if you want to receive messages from international customers - you need to apply for separate short codes per country you wish to send messages to."}]},{"type":"paragraph","children":[{"type":"span","value":"If you are one of our "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"paid packages"}]},{"type":"span","value":", Clickatell will assist you with your short code application."}]},{"type":"paragraph","children":[{"type":"span","value":"If you are on our pay-as-you-go, self-serve package, follow the steps detailed in our "},{"url":"https://guides.clickatell.com/sms-channel/short-codes","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"user guide"}]},{"type":"span","value":" to apply for a short code."}]},{"type":"paragraph","children":[{"type":"span","value":"Once the number is configured and active on the account, you can link your short code to a two-way SMS integration to start sending two-way messages."}]},{"item":"E1FdzIcmRzSbgcPdtTfYNA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/how-long-will-it-take-for-my-short-code-application-to-be-approved/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How long will it take to approve my short code application?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes"}},{"id":"DatoCmsTemplateHelpCenter-62325651","slug":"how-long-approve-short-code-application/","question":"How long will it take to approve my short code application?","body":{"blocks":[{"id":"KRYPS13vQseJPPmBHw65PQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"After you've "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"applied for a short code"}]},{"type":"span","value":", the provisioning process depends on the short code and country and varies from region to region. An indication of timelines is shown below, although this might be affected by factors such as carrier approval, etc."}]},{"type":"paragraph","children":[{"type":"span","value":"Namibia - 4 weeks\nSouth Africa - 6-8 weeks\nUK - 8 weeks\nUSA / Canada - 8-12 weeks"}]},{"type":"paragraph","children":[{"type":"span","value":"You will receive an email and portal notification from us as soon as your short code application has been approved."}]},{"item":"KRYPS13vQseJPPmBHw65PQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes"}},{"id":"DatoCmsTemplateHelpCenter-WR1uGTgCS2CMnm4bqSXOow","slug":"us-short-code-brand-requirements","question":"What are the US short code brand requirements?","body":{"blocks":[{"id":"Q1nP4EP7RAeM437Y2Qzfug","model":{"apiKey":"image"}},{"id":"ZPVlgu58QxeNlguIcgm1PA","model":{"apiKey":"image"}},{"id":"Oi7YCBXPTzynB1Yq5nWdrA","model":{"apiKey":"image"}},{"id":"f8HWAAd3RVKiP3P7-DbzXA","model":{"apiKey":"table"}},{"id":"HkIZyiu1Q_SMy6Zp3UKDxw","model":{"apiKey":"image"}},{"id":"Q_cDCYswSoeGp9sLsx2b0A","model":{"apiKey":"image"}},{"id":"bRjnlLY1TyGx4FI7orniRw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Effective "},{"type":"span","marks":["strong"],"value":"October 15, 2024"},{"type":"span","value":", CTIA and the US Short Code Registry introduced a new requirement for all brands to undergo vetting. This new vetting process will provide additional transparency for brands associated with each short code campaign, benefitting all stakeholders while further protecting consumers and maintaining the short code’s reputation as a trusted messaging channel. "}]},{"type":"paragraph","children":[{"type":"span","value":"Initial vetting and resubmissions should expect a processing time of 72 business hours. Brands only need to be vetted once, and short code leasing will be available only after a successful vetting result. It will not impact short code throughput. "}]},{"type":"paragraph","children":[{"type":"span","value":"The following Brand Client information is now required:   "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Short Codes "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal Company Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal Entity Type "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Doing Business As "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country of Registration "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Stock Market Symbol "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Company Website URL "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Federal Tax ID (EIN) "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"DUNS, GIIN, LEI (if applicable) "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Brand Client Address "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Street Address "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"City "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"State/Province "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Zip/Postal Code "}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Brand Client Point of Contact "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"First Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Last Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phone Number "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Email "}]}]}]}]}]},{"item":"Q1nP4EP7RAeM437Y2Qzfug","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"How about existing short codes?"}]},{"type":"paragraph","children":[{"type":"span","value":"Brand client details for existing short codes are required to undergo the new vetting process. "}]},{"type":"paragraph","children":[{"type":"span","value":"Due to the tight deadlines, we’re requesting this information by the "},{"type":"span","marks":["strong"],"value":"first week of November 2024"},{"type":"span","value":". Short codes that are not updated within that timeframe will be subject to a non-compliance audit and may be suspended or terminated. "}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell will be reaching out to self-service and account-managed customers requesting this information. "}]},{"item":"ZPVlgu58QxeNlguIcgm1PA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"What will contribute to a successful vetting result?"}]},{"type":"paragraph","children":[{"type":"span","value":"Ensure that the Tax ID matches the exact Legal Company Name registered with the IRS, which can be found in the EIN Confirmation Letter. The address entered should also be the same as that registered with the IRS. If you do not enter the information exactly as it appears in the EIN Confirmation Letter, your brand will be in an “Incomplete” state and you cannot lease the short code until the issue is resolved. "}]},{"type":"paragraph","children":[{"type":"span","value":"For entities with international presence, please specify the Tax ID and the country of registration. For entities in Canada, please provide the first 9 numeric digits of the Business Number (BN-9) when providing brand client details. "}]},{"item":"Oi7YCBXPTzynB1Yq5nWdrA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"Resources"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"US Tax ID, company name and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Public business entities: "},{"url":"https://www.sec.gov/edgar/searchedgar/companysearch.html","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Public business lookup (EDGAR)"}]},{"type":"span","value":"  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Nonprofit entities: "},{"url":"https://apps.irs.gov/app/eos/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"IRS Tax Exempt Organization Search"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Private business entities: If you are a private business in the US, here is a list of private business lookups by state:  "}]}]}]},{"item":"f8HWAAd3RVKiP3P7-DbzXA","type":"block"},{"item":"HkIZyiu1Q_SMy6Zp3UKDxw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Canadian Tax ID, company name, and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://beta.canadasbusinessregistries.ca/search","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Canada business registries search"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://ised-isde.canada.ca/cc/lgcy/fdrlCrpSrch.html?locale=en_CA","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Canada federal corporation search"}]},{"type":"span","value":" "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"Q_cDCYswSoeGp9sLsx2b0A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Europe, Eastern Europe, North Atlantic, Middle East, South America, and APAC Tax ID, company name, and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Europe: "},{"url":"https://ec.europa.eu/taxation_customs/vies/#/vat-validation","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"VIES VAT number validation - European Commission"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Australia: "},{"url":"https://abr.business.gov.au/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Australian Business Register (ABN) lookup"}]},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Note: provide your ABN (Australian Business Number), not your ACN (Australian Company Number) as your Tax ID for brand registration purposes. "}]}]}]}]}]},{"item":"bRjnlLY1TyGx4FI7orniRw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information, please check out CTIA and "},{"url":"https://www.usshortcodes.com/learn-more/faq","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline","strong"],"value":"The Short Code Registry's FAQs page"}]},{"type":"span","marks":["strong"],"value":" or their summary "},{"url":"https://6194477.fs1.hubspotusercontent-na1.net/hubfs/6194477/Short%20Code%20Registry_Common%20Questions_final_920%201.pdf","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"here"}]},{"type":"span","marks":["strong"],"value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes"}},{"id":"DatoCmsTemplateHelpCenter-62325647","slug":"what-is-a-short-code","question":"What is a short code?","body":{"blocks":[{"id":"A2r7jIw7SiGNy4gKoLHBZg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You require a dedicated number if you wish to receive replies to SMS messages you send (i.e., two-way communication). You can choose between using a "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number"}]},{"type":"span","value":" or a short code. "}]},{"type":"paragraph","children":[{"type":"span","value":"A short code is a memorable 5- or 6-digit number that is ideal if you want to receive replies and it is important that people easily remember your number (e.g., SMS marketing campaigns, lead generation, and promotions)."}]},{"type":"paragraph","children":[{"type":"span","value":"Note that short codes are "},{"type":"span","marks":["strong"],"value":"country-specific"},{"type":"span","value":" and can't be used if you want to send and receive international messages. Short codes are registered by a national registry and can either be random (any numbers) or vanity (specific numbers chosen by you). "}]},{"type":"paragraph","children":[{"type":"span","value":"It requires an application process that may take up to "},{"type":"span","marks":["strong"],"value":"16 weeks"},{"type":"span","value":" to process. If you are on one of our paid packages, Clickatell will assist you in applying for a short code should you wish to use one. "}]},{"item":"A2r7jIw7SiGNy4gKoLHBZg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/can-i-use-a-short-code-to-send-messages-to-other-countries/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I use a short code to send international messages?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes"}}],"totalCount":5},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-62325781","subtopicId":"DatoCmsTaxonomyTopic-105842665"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}