{"componentChunkName":"component---src-templates-help-center-topic-js","path":"/help-center/sms/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-167412521","slug":"10dlc-messaging-best-practices/","question":"10DLC messaging best practices to prevent being suspended or blocked.","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"167412923","model":{"apiKey":"table"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"NOTE: This article is meant to help you follow the best practices for A2P messaging but doesn't constitute legal advice. All messaging traffic is required to comply with relevant laws and regulations, including, but not limited to, the Telephone Consumer Protection Act (TCPA). "}]},{"type":"paragraph","children":[{"type":"span","value":"The US carriers introduced substantial fines from the start of 2024 for non-compliant traffic that represents the most harmful violation to consumers, specifically (and not exclusively limited to):"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phishing, smishing, and social engineering (targeting individuals in a way that manipulates them to reveal private information)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Illegal content such as cannabis, illegal prescriptions, or other similar."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Violations of content related to SHAFT or other similar."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Any fines will be passed on to customers determined to be infringing."}]},{"type":"paragraph","children":[{"type":"span","value":"The following list includes best practices and guidelines for different A2P messaging use cases. "}]},{"item":"167412923","type":"block"}]}}}},{"id":"DatoCmsTemplateHelpCenter-123893803","slug":"user-setup-hide-message-content/","question":"Can I hide the SMS message content from a Platform user?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"AYVFbpgyRPyE1Y9eExweGg","model":{"apiKey":"image"}},{"id":"FJ39Hct2R9Kw8ZWviQK8Dg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can "},{"url":"https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/user-management","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"set up "}]},{"type":"span","value":"a Clickatell Platform user so they have limited access to message content in "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal/messaging-channels","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS reports"}]},{"type":"span","value":". This is useful when message content contains sensitive information, but the user must still be able to view the status of messages."}]},{"type":"paragraph","children":[{"type":"span","value":"In this case, the user will see the text "},{"type":"span","marks":["emphasis"],"value":"\"(Content Hidden)\""},{"type":"span","value":" in the online reports and on any downloaded exports. "}]},{"type":"paragraph","children":[{"type":"span","value":"There are two options to set this up:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Assign the "},{"type":"span","marks":["emphasis"],"value":"Platform:"},{"type":"span","value":" "},{"type":"span","marks":["emphasis"],"value":"Report Viewer"},{"type":"span","value":" role to the user."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create a custom role with the correct permissions and assign this new role to the user:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select the \"Platform\" solution."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select the \"Read\" checkbox for the \"Reporting\" permission to allow the user to view reports."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Un-select the \"Read\" checkbox for the \"Message content\" permission to hide the message content from the user."}]}]}]}]}]},{"item":"AYVFbpgyRPyE1Y9eExweGg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"See our detailed "},{"url":"https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/user-management","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"user guide "}]},{"type":"span","value":"for more information."}]},{"item":"FJ39Hct2R9Kw8ZWviQK8Dg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"IMPORTANT: From the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/account-management/help-and-message-center#view-notifications","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Message center"}]},{"type":"span","marks":["emphasis","strong"],"value":" in the Clickatell Portal, download history is available to all users on an account. It's possible for someone without access to view message content to see all the details by downloading a report exported by a user with full permission."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325685","slug":"short-code-international-messages/","question":"Can I use a short code to send international messages?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"KEY6F5IpS8CqtnNOqOxfiQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, unfortunately not. "}]},{"type":"paragraph","children":[{"type":"span","value":"Short codes are always region-specific. This means that Company A can own short code 55555 in the USA, but Company B can own short code 55555 in Canada. Because anyone can own a short code in a specific region, the short code will only be able to send to the region in which it is purchased and provisioned. However, you can apply for the same short code in different countries. "}]},{"item":"KEY6F5IpS8CqtnNOqOxfiQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325734","slug":"clickatell-support-sender-id/","question":"Does Clickatell support Sender IDs?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"ezrmhgeJQYCyeYda-fhcXA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell will attempt to deliver messages with your "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":", where possible. Please note, however, that we cannot guarantee that messages will be delivered using your specified alphanumeric Sender ID as it may be changed by our carrier networks, with or without notice, resulting in a different Sender ID being used. This value-added feature is offered on a best-effort basis – delivering your messages is our first priority. "}]},{"type":"paragraph","children":[{"type":"span","value":"Read more about "},{"url":"/faqs/answer/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"how Sender IDs work here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"A good alternative to Sender ID is to use a "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short code"}]},{"type":"span","value":", which will provide a numeric Sender ID that your customers can get to know and associate with your company or brand."}]},{"type":"paragraph","children":[{"url":"/contact/contact-sales/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Contact our Sales Team"}]},{"type":"span","value":" if you have questions about Sender IDs."}]},{"item":"ezrmhgeJQYCyeYda-fhcXA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a Sender ID?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/in-which-countries-are-alphanumeric-sender-id-required/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which countries require alphanumeric Sender IDs?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-122979359","slug":"how-do-i-apply-for-a-toll-free-number","question":"How do I apply for a Toll-Free Number?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-122978926","name":"Toll-Free Numbers","icon":{"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"Tn3VhaUHRLGISLsm_VmMoA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Your account manager can provide you with an application form. This form contains sections for the brand (i.e., the organization requesting the Toll-Free Number (TFN)) and the campaign for which the TFN will be used to send text messages. It is important to provide evidence of the opt-in processes that end customers complete before text messages are sent to them. Additionally, a Letter of Authorization may be required if an existing TFN is moved to Clickatell."}]},{"type":"paragraph","children":[{"type":"span","value":"Toll-Free Numbers (TFNs) are required to undergo a verification process. TFN approval takes 25-30 business days."}]},{"type":"paragraph","children":[{"type":"span","value":"The once-off setup fee is currently 50 USD, with a monthly fee of 1 USD."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"NOTE: Clickatell provides the ability to send and receive SMS/text messages via a Toll-Free Number (TFN) - we do not supply any voice capabilities."}]},{"item":"Tn3VhaUHRLGISLsm_VmMoA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/what-are-toll-free-numbers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are Toll-Free Numbers?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/which-countries-support-clickatell-toll-free-numbers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which countries support Clickatell Toll-Free Numbers?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/general-sms/what-is-the-difference-between-short-codes-free-to-end-user-codes-long-numbers-an/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the difference between Short Codes, Free-to-End-User Codes, Long Numbers, and Toll-Free Numbers?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325781","slug":"apply-short-code","question":"How do I apply for a short code?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"E1FdzIcmRzSbgcPdtTfYNA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Short codes require an application process and are not available immediately. Short codes are country-specific and can't be used if you want to receive messages from international customers - you need to apply for separate short codes per country you wish to send messages to."}]},{"type":"paragraph","children":[{"type":"span","value":"If you are one of our "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"paid packages"}]},{"type":"span","value":", Clickatell will assist you with your short code application."}]},{"type":"paragraph","children":[{"type":"span","value":"If you are on our pay-as-you-go, self-serve package, follow the steps detailed in our "},{"url":"https://guides.clickatell.com/sms-channel/short-codes","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"user guide"}]},{"type":"span","value":" to apply for a short code."}]},{"type":"paragraph","children":[{"type":"span","value":"Once the number is configured and active on the account, you can link your short code to a two-way SMS integration to start sending two-way messages."}]},{"item":"E1FdzIcmRzSbgcPdtTfYNA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/how-long-will-it-take-for-my-short-code-application-to-be-approved/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How long will it take to approve my short code application?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325783","slug":"get-long-number-clickatell","question":"How do I get a long number from Clickatell?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105861908","name":"Long Numbers ","icon":{"url":"https://www.datocms-assets.com/54467/1674840918-phone-call.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"169624079","model":{"apiKey":"image"}},{"id":"U2gBWpfKTSS4g_IBQHh76Q","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are one of our "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"paid packages"}]},{"type":"span","value":", Clickatell will assist you with setting up a long number as part of the onboarding process."}]},{"type":"paragraph","children":[{"type":"span","value":"If you selected our pay-as-you-go, self-serve option, you can purchase a long number from the Clickatell Portal. Navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> SMS -"},{"type":"span","value":"> "},{"type":"span","marks":["emphasis"],"value":"Get Long Number "},{"type":"span","value":"and follow the prompts. For more details, see our dedicated "},{"url":"https://guides.clickatell.com/sms-channel/long-numbers#purchase-a-long-number-self-serve","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"user guide"}]},{"type":"span","value":"."}]},{"item":"169624079","type":"block"},{"item":"U2gBWpfKTSS4g_IBQHh76Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"NOTE:"},{"type":"span","marks":["emphasis"],"value":" The application process for "},{"type":"span","marks":["strong","emphasis"],"value":"US Long Numbers"},{"type":"span","marks":["emphasis"],"value":" is slightly different due to "},{"type":"span","marks":["strong","emphasis"],"value":"10DLC"},{"type":"span","marks":["emphasis"],"value":" regulations. Refer to "},{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"these FAQs"}]},{"type":"span","marks":["emphasis"],"value":" for more information."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325731","slug":"send-concatenated-sms/","question":"How do I send concatenated messages as one SMS?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"169580036","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Enabling message parts allows you to send messages that are longer than the "},{"url":"https://www.clickatell.com/help-center/sms/general-sms/what-is-the-maximum-length-of-an-sms/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"maximum"}]},{"type":"span","value":" number of characters normally allowed per SMS. Messages are split into smaller parts and recombined at the receiving end to appear as one SMS to the recipient."}]},{"type":"paragraph","children":[{"type":"span","value":"You can enable/disable message parts and edit the number of message parts allowed by navigating to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> SMS "},{"type":"span","value":"and selecting the integration from the table."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"NOTE: You will be charged for each message part sent."}]},{"item":"169580036","type":"block"}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325651","slug":"how-long-approve-short-code-application/","question":"How long will it take to approve my short code application?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"KRYPS13vQseJPPmBHw65PQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"After you've "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"applied for a short code"}]},{"type":"span","value":", the provisioning process depends on the short code and country and varies from region to region. An indication of timelines is shown below, although this might be affected by factors such as carrier approval, etc."}]},{"type":"paragraph","children":[{"type":"span","value":"Namibia - 4 weeks\nSouth Africa - 6-8 weeks\nUK - 8 weeks\nUSA / Canada - 8-12 weeks"}]},{"type":"paragraph","children":[{"type":"span","value":"You will receive an email and portal notification from us as soon as your short code application has been approved."}]},{"item":"KRYPS13vQseJPPmBHw65PQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305791","slug":"do-i-need-to-switch-if-using-long-number-already/","question":"I am using a long number already. Do I still need to switch?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"TLx9ac4WRmOfPR_hU6y8cg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, you can continue using your existing long number for A2P messaging once it is registered with the central Campaign Registry for 10DLC. If you already use a Clickatell-allocated long number, we will reach out to you with the next steps to register your number for 10DLC messaging."}]},{"item":"TLx9ac4WRmOfPR_hU6y8cg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"What is 10DLC?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305814","slug":"do-10dlc-regulations-apply-if-short-code/","question":"I am using a short code to deliver messages. Do the 10DLC regulations apply to me?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"VT507NbTQwiz-JL1q5ScKQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC "}]},{"type":"span","value":"regulations only apply to long numbers in the US. If you use a US short code to deliver messages, these regulations do not apply to you. The US short codes programs will continue to be governed by the industry best practices and guidelines as per "},{"url":"https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"CTIA"}]},{"type":"span","value":"."}]},{"item":"VT507NbTQwiz-JL1q5ScKQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is 10DLC?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325694","slug":"why-lease-receipt-own-short-code/","question":"I maintain my own US short code lease. Why do you need my lease receipt?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"From time to time, carriers will request an active copy of the Common Short Code Administration (CSCA) lease. This is to prove that we have a working relationship with you so that we are allowed to send messages on your behalf via your code. Should a carrier request your lease and we do not have it on file, there is a good chance that there may be a service disruption."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-122982068","slug":"canada-compliance-standards-toll-free-number/","question":"What Canadian compliance standards must I adhere to for a Toll-Free Number?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-122978926","name":"Toll-Free Numbers","icon":{"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"TJqAylThRXmAjxD_7UVf8Q","model":{"apiKey":"image"}},{"id":"HF6qjZ6AS--7vrbjbfIzTg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":3,"children":[{"type":"span","value":"Prohibited Campaigns"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Loan advertisements, except for messages from direct lenders for secured loans."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Credit repair."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Debt relief."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Work from home, “secret shopper”, and similar advertising campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Lead generation campaigns that indicate the sharing of collected information with third parties."}]}]}]},{"item":"TJqAylThRXmAjxD_7UVf8Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Prohibited Messaging"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Message content that deceives or threatens consumers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Message streams that result in excessive complaints or STOP commands typically indicate an unwanted message campaign and will not be allowed to continue."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phishing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Fraud or scams."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Deceptive marketing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Distribution of malware or app downloads from non-secure locations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Loan, debt consolidation, debt relief, and student loan programs from any enterprise that is not able to grant loans itself. Affiliate lead generation for these financial programs is prohibited."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Affiliate marketing programs that seek to obtain opt-in subscriber lists."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Affiliate lead and/or commission generation."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Gambling traffic."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"All traffic related to cannabis is strictly forbidden."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Forbidden topics are alcohol, tobacco, firearms, and adult content."}]}]}]},{"item":"HF6qjZ6AS--7vrbjbfIzTg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":" Other"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"DND is enabled."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Opt-out wording is mandatory. Proper opt-in and opt-out must be in place for terminating promo traffic before being able to submit messages toward Canada."}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-122982021","slug":"us-compliance-standards-toll-free-number/","question":"What US compliance standards must I adhere to for a Toll-Free Number?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-122978926","name":"Toll-Free Numbers","icon":{"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"Y26dlsNpS6uCLAntCSl-FA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":3,"children":[{"type":"span","value":"Prohibited Campaigns"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Loan advertisements, except for messages from direct lenders for secured loans."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Credit repair."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Debt relief."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Work from home, “secret shopper”, and similar advertising campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Lead generation campaigns that indicate the sharing of collected information with third parties."}]}]}]},{"type":"heading","level":3,"children":[{"url":"","type":"link","children":[{"type":"span","value":"\n"}]},{"type":"span","value":"Prohibited Messaging"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Message content that deceives or threatens consumers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Message streams that result in excessive complaints or STOP commands typically indicate an unwanted message campaign and will not be allowed to continue."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phishing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Fraud or scams."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Deceptive marketing."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Distribution of malware or app downloads from non-secure locations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Loan, debt consolidation, debt relief, and student loan programs from any enterprise that is not able to grant loans itself. Affiliate lead generation for these financial programs is prohibited."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Affiliate marketing programs that seek to obtain opt-in subscriber lists."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Affiliate lead and/or commission generation."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Gambling traffic."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"All traffic related to cannabis is strictly forbidden."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Forbidden topics are alcohol, tobacco, firearms, and adult content."}]}]}]},{"item":"Y26dlsNpS6uCLAntCSl-FA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Other"}]},{"type":"paragraph","children":[{"type":"span","value":"Words to watch out for that could raise suspicions are "},{"type":"span","marks":["emphasis"],"value":"win, lottery, bet, bingo, Congratulations, loan, credit, free, prize, political figure names, carrier names,"},{"type":"span","value":" bit.ly links, etc."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-cg-SqwbnRNiTfad5D6Gz5Q","slug":"alternatives-canadian-long-numbers/","question":"What alternatives can I use instead of Canadian long numbers?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-K-bedqJSQ8uCrz5z74yH9w","name":"Canadian Regulations ","icon":{"url":"https://www.datocms-assets.com/54467/1677792266-canada-large.png?auto=format","gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1677792266-canada-large.png?auto=format&w=170","srcSet":"https://www.datocms-assets.com/54467/1677792266-canada-large.png?auto=format&dpr=0.26&w=170 43w,\nhttps://www.datocms-assets.com/54467/1677792266-canada-large.png?auto=format&dpr=0.5&w=170 85w,\nhttps://www.datocms-assets.com/54467/1677792266-canada-large.png?auto=format&w=170 170w","sizes":"(min-width: 170px) 170px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,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"},"width":170,"height":114}}},"body":{"blocks":[{"id":"E80plPU9RzmnrzqSPrpQ3Q","model":{"apiKey":"image"}},{"id":"JzbX8xmASLGf4-RBBfq1Bg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Canadian mobile carriers have increased the enforcement of strict filtering on A2P messages, which has resulted in more blocked messages."}]},{"type":"paragraph","children":[{"type":"span","value":"The recommendation for reliable delivery to Canadian numbers is to use either a Short Code or a Toll-Free Number (TFN). The throughput and reliability for both are great. Both options have strict guidelines on allowable traffic, with strong codes of conduct and penalties for non-compliant behavior."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Canadian Short Codes"}]},{"type":"paragraph","children":[{"type":"span","value":"These 5- to 6-digit short codes have extremely good throughput and excellent reliability; however, they have expensive setup and monthly fees. This is in part because each request for a Canadian Short Code is reviewed and vetted in detail (taking about 6-8 weeks in total). To apply for a Canadian short code, log in to the Clickatell Portal, and go to the “Long Numbers and Short Codes” section."}]},{"type":"paragraph","children":[{"type":"span","value":"For more information about the processes for Canadian short codes refer to the official website ("},{"url":"https://www.txt.ca/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"https://www.txt.ca/"}]},{"type":"span","value":")."}]},{"item":"E80plPU9RzmnrzqSPrpQ3Q","type":"block"},{"item":"JzbX8xmASLGf4-RBBfq1Bg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Toll-Free Numbers (TFNs)"}]},{"type":"paragraph","children":[{"type":"span","value":"Toll-free numbers have good message throughputs and are cost-effective to set up and operate. Each request for a TFN requires an application form to be completed. This is submitted to the regulatory authorities (with the relevant information and supplementary information), and after about 30 days, the TFN will be enabled for use, subject to strict compliance regulations."}]},{"type":"paragraph","children":[{"type":"span","value":"Find the "},{"url":"https://solutions.clickatell.com/hubfs/2024%20Product%20Marketing%20Files/Toll-Free%20Number%20Application%20Form_final.docx","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"link to the application"}]},{"type":"span","value":"  form (Word document)."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-122979194","slug":"what-are-toll-free-numbers","question":"What are Toll-Free Numbers?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-122978926","name":"Toll-Free Numbers","icon":{"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"TWsA-eJuRVuPfIGHZaqGFA","model":{"apiKey":"image"}},{"id":"HrIxPVYoQo-uhaKvFkXZnQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Toll-Free Numbers (TFNs) can be called by anyone in the US without them incurring charges. These numbers begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844, or 833.  "}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell provides the ability to send and receive text messages from one or more toll-free telephone numbers. Recipients can respond to that message with a call or text."}]},{"type":"paragraph","children":[{"type":"span","value":"Although 800, 888, 877, 866, 855, 844, and 833 are all toll-free codes, they are not interchangeable. "}]},{"type":"paragraph","children":[{"type":"span","value":"TFNs are best suited to Application-to-Person (A2P) communications and are more affordable than US Short Codes."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell supports the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Supply a brand-new Toll-Free Number for text messaging only."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Text-enable an existing voice Toll-Free Number."}]}]}]},{"item":"TWsA-eJuRVuPfIGHZaqGFA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"NOTE:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["emphasis","strong"],"value":"Clickatell does not supply any voice capabilities. "}]},{"item":"HrIxPVYoQo-uhaKvFkXZnQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/general-sms/what-is-the-difference-between-short-codes-free-to-end-user-codes-long-numbers-an/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the difference between Short Codes, Free-to-End-User Codes, Long Numbers, and Toll-Free Numbers?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/how-do-i-apply-for-a-toll-free-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a Toll-Free Number?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/which-countries-support-clickatell-toll-free-numbers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which countries support Clickatell Toll-Free Numbers?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325588","slug":"what-are-country-specific-sms-regulations","question":"What are country-specific SMS regulations?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"Z1kNYV6YRQqJM4B9DJhHrA","model":{"apiKey":"image"}},{"id":"FG9oDL7zTfmpXGZnGJSDGQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell has recognized a shift in the business-to-customer messaging environment, with more message-sending regulations introduced in many territories and countries. Non-compliance with these restrictions may lead to non-delivery of messages, which is why you need to familiarize yourself with the terms applicable to the relevant territories."}]},{"item":"Z1kNYV6YRQqJM4B9DJhHrA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Regulations typically pertain to the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Time of day that messages may be delivered."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Content of the messages."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Format of the "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":" ("},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address) that may be used. Carriers in certain countries will block SMS messages sent from phone number formats they do not recognize or support. To help ensure that your messages are delivered, the "},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address of a message may be replaced with a format that will be accepted by the carrier of the mobile device."}]}]}]},{"item":"FG9oDL7zTfmpXGZnGJSDGQ","type":"block"},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Read more"}]},{"type":"span","marks":["strong","emphasis"],"value":" about Sender ID restrictions and review specific regulations for each country we support message sending to."}]},{"type":"paragraph","children":[{"type":"span","value":"For further information and assistance, contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"support team"}]},{"type":"span","value":". We’re experienced in delivering messages to each of "},{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"these countries "}]},{"type":"span","value":"and will assist you in making a success of your messaging program."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-WR1uGTgCS2CMnm4bqSXOow","slug":"us-short-code-brand-requirements","question":"What are the US short code brand requirements?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"Q1nP4EP7RAeM437Y2Qzfug","model":{"apiKey":"image"}},{"id":"ZPVlgu58QxeNlguIcgm1PA","model":{"apiKey":"image"}},{"id":"Oi7YCBXPTzynB1Yq5nWdrA","model":{"apiKey":"image"}},{"id":"f8HWAAd3RVKiP3P7-DbzXA","model":{"apiKey":"table"}},{"id":"HkIZyiu1Q_SMy6Zp3UKDxw","model":{"apiKey":"image"}},{"id":"Q_cDCYswSoeGp9sLsx2b0A","model":{"apiKey":"image"}},{"id":"bRjnlLY1TyGx4FI7orniRw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Effective "},{"type":"span","marks":["strong"],"value":"October 15, 2024"},{"type":"span","value":", CTIA and the US Short Code Registry introduced a new requirement for all brands to undergo vetting. This new vetting process will provide additional transparency for brands associated with each short code campaign, benefitting all stakeholders while further protecting consumers and maintaining the short code’s reputation as a trusted messaging channel. "}]},{"type":"paragraph","children":[{"type":"span","value":"Initial vetting and resubmissions should expect a processing time of 72 business hours. Brands only need to be vetted once, and short code leasing will be available only after a successful vetting result. It will not impact short code throughput. "}]},{"type":"paragraph","children":[{"type":"span","value":"The following Brand Client information is now required:   "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Short Codes "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal Company Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Legal Entity Type "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Doing Business As "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country of Registration "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Stock Market Symbol "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Company Website URL "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Federal Tax ID (EIN) "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"DUNS, GIIN, LEI (if applicable) "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Brand Client Address "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Country "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Street Address "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"City "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"State/Province "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Zip/Postal Code "}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Brand Client Point of Contact "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"First Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Last Name "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phone Number "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Email "}]}]}]}]}]},{"item":"Q1nP4EP7RAeM437Y2Qzfug","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"How about existing short codes?"}]},{"type":"paragraph","children":[{"type":"span","value":"Brand client details for existing short codes are required to undergo the new vetting process. "}]},{"type":"paragraph","children":[{"type":"span","value":"Due to the tight deadlines, we’re requesting this information by the "},{"type":"span","marks":["strong"],"value":"first week of November 2024"},{"type":"span","value":". Short codes that are not updated within that timeframe will be subject to a non-compliance audit and may be suspended or terminated. "}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell will be reaching out to self-service and account-managed customers requesting this information. "}]},{"item":"ZPVlgu58QxeNlguIcgm1PA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"What will contribute to a successful vetting result?"}]},{"type":"paragraph","children":[{"type":"span","value":"Ensure that the Tax ID matches the exact Legal Company Name registered with the IRS, which can be found in the EIN Confirmation Letter. The address entered should also be the same as that registered with the IRS. If you do not enter the information exactly as it appears in the EIN Confirmation Letter, your brand will be in an “Incomplete” state and you cannot lease the short code until the issue is resolved. "}]},{"type":"paragraph","children":[{"type":"span","value":"For entities with international presence, please specify the Tax ID and the country of registration. For entities in Canada, please provide the first 9 numeric digits of the Business Number (BN-9) when providing brand client details. "}]},{"item":"Oi7YCBXPTzynB1Yq5nWdrA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","value":"Resources"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"US Tax ID, company name and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Public business entities: "},{"url":"https://www.sec.gov/edgar/searchedgar/companysearch.html","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Public business lookup (EDGAR)"}]},{"type":"span","value":"  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Nonprofit entities: "},{"url":"https://apps.irs.gov/app/eos/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"IRS Tax Exempt Organization Search"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Private business entities: If you are a private business in the US, here is a list of private business lookups by state:  "}]}]}]},{"item":"f8HWAAd3RVKiP3P7-DbzXA","type":"block"},{"item":"HkIZyiu1Q_SMy6Zp3UKDxw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Canadian Tax ID, company name, and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://beta.canadasbusinessregistries.ca/search","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Canada business registries search"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://ised-isde.canada.ca/cc/lgcy/fdrlCrpSrch.html?locale=en_CA","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Canada federal corporation search"}]},{"type":"span","value":" "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"Q_cDCYswSoeGp9sLsx2b0A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Europe, Eastern Europe, North Atlantic, Middle East, South America, and APAC Tax ID, company name, and address can be validated using the following resources:"},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Europe: "},{"url":"https://ec.europa.eu/taxation_customs/vies/#/vat-validation","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"VIES VAT number validation - European Commission"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Australia: "},{"url":"https://abr.business.gov.au/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Australian Business Register (ABN) lookup"}]},{"type":"span","value":" "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Note: provide your ABN (Australian Business Number), not your ACN (Australian Company Number) as your Tax ID for brand registration purposes. "}]}]}]}]}]},{"item":"bRjnlLY1TyGx4FI7orniRw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information, please check out CTIA and "},{"url":"https://www.usshortcodes.com/learn-more/faq","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline","strong"],"value":"The Short Code Registry's FAQs page"}]},{"type":"span","marks":["strong"],"value":" or their summary "},{"url":"https://6194477.fs1.hubspotusercontent-na1.net/hubfs/6194477/Short%20Code%20Registry_Common%20Questions_final_920%201.pdf","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"here"}]},{"type":"span","marks":["strong"],"value":"."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305901","slug":"two-way-messaging-united-kingdom","question":"What are the guidelines for two-way messaging in the United Kingdom?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"What two-way messaging options are available?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell offers the following dedicated two-way number options in the UK:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"long number"}]},{"type":"span","value":": You choose a 10-digit long number from a list of available numbers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated random "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"short code"}]},{"type":"span","value":": You’ll be assigned a random 5-digit number."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"A short code is country-specific and you'll only be able to use it to send and receive messages in the UK."}]},{"type":"heading","level":5,"children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the expected provisioning times?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell holds stock of long numbers that are usually available immediately after purchase."}]},{"type":"paragraph","children":[{"type":"span","value":"Short codes require approval from all supported mobile carriers. We'll procure the short code and coordinate the approval process on your behalf. This process can take around 8-12 weeks."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the costs involved?"}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"NOTE: Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"support team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Both "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long numbers"}]},{"type":"span","value":" and "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" usually have once-off application fees, as well as monthly subscription fees. You pay a per-message fee for all outgoing messages you send from your number, and all incoming messages are free."}]},{"type":"paragraph","children":[{"type":"span","value":"To see estimated pricing, go to the "},{"url":"/pricing-and-coverage/message-pricing/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell pricing estimator"}]},{"type":"span","value":", select the United Kingdom, select your two-way messaging option of choice, and indicate your expected outbound message volumes."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Which two-way messaging option is best for my business?"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Long numbers"}]},{"type":"paragraph","children":[{"type":"span","value":"A UK "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number"}]},{"type":"span","value":" is a flexible and cost-effective option and can be successfully applied for almost all two-way messaging use cases."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Appointment reminders"},{"type":"span","marks":["emphasis"],"value":" –"},{"type":"span","value":" Reduce the number of “no-shows” by sending appointment reminders for medical appointments, vehicle servicing, real estate agents, recruitment agencies, or any other service-related business. For example: "},{"type":"span","marks":["emphasis"],"value":"\"Your dental appointment with Dr. Smith is scheduled for 9 January, 14:00. Reply cancel or confirm.\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Customer alerts and notifications"},{"type":"span","marks":["emphasis"],"value":" - "},{"type":"span","value":"Improve customer experience with timely and instant notifications. For example: \""},{"type":"span","marks":["emphasis"],"value":"Hi Adele. Your flight SA34009 is delayed for 2 hours. We apologize for any inconvenience. Please have a free coffee on us at Coffee Café with coupon 38274.\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Opt-out compliance"},{"type":"span","value":" – Use a long number as a way for recipients to opt out of your list with a simple keyword to comply with ICO regulations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Booking and payment confirmations"},{"type":"span","marks":["emphasis"],"value":" – "},{"type":"span","value":"Instant confirmation on purchase or booking sets your customer’s mind at ease. For example: \""},{"type":"span","marks":["emphasis"],"value":"Thank you for your purchase at ABC.com. We've received your payment for order #82492. To track your order, reply with your order no.\""}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Short codes"}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Short codes"}]},{"type":"span","value":" are generally used by larger brands with significant two-way messaging volume requirements. A short code is very recognizable, making it a good option if you want potential customers to reach out to you first. Advertise your short code to ensure your customers know how to reach you."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Competitions"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","value":"– Text-to-win competitions are a great way to get exposure for your brand. For example: \""},{"type":"span","marks":["emphasis"],"value":"Text ‘XX BRAND NAME’ plus your name+email address to 60777 to win a trip for four to Disneyland"},{"type":"span","value":"."},{"type":"span","marks":["emphasis"],"value":" See yourbrand.com for terms."},{"type":"span","value":"\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Lead generation"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"– SMS is a cost-effective way to make it easy for potential customers to show interest. For example: \""},{"type":"span","marks":["emphasis"],"value":"SMS your name to 38264 and we’ll call you back with a quote"},{"type":"span","value":".\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Opt-in for marketing lists"},{"type":"span","value":" – For example: \""},{"type":"span","marks":["emphasis"],"value":"SMS your name to 82625 to receive our monthly discount coupons"},{"type":"span","value":".\""}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Best practices"}]},{"type":"paragraph","children":[{"type":"span","value":"Here is a short checklist of "},{"url":"/faqs/answer/best-practices-sending-sms-globally/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"general best practices for SMS campaigns"}]},{"type":"span","value":" to keep in mind if you are sending out marketing messages."}]},{"type":"paragraph","children":[{"type":"span","value":"We recommend you use a dedicated two-way number in the UK for your brand. A dedicated long number or short code provides better control and visibility for your brand as well as a better customer experience for your customer. Sharing a number with other businesses means that your customers must correctly type a specific keyword pre-registered by your business in the body of the SMS for the message to be routed to you correctly. By using a dedicated number, your customers will start to recognize and trust messages sent from your number as the messages will likely all display in the same thread."}]},{"type":"paragraph","children":[{"type":"span","value":"It is also recommended to whitelist URLs that will be included in the message from the brand to customers to ensure successful delivery. Please reach out to your Account Manager or contact our Support team to learn more."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Regulatory information"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In the UK, the "},{"url":"https://ico.org.uk/for-organisations/guide-to-pecr/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Privacy and Electronic Communications Regulations"}]},{"type":"span","value":" (PECR), released by the Information Commissioner’s Office (ICO), governs text marketing laws based on the "},{"url":"http://www.legislation.gov.uk/ukpga/1998/29/contents","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Data Protection Act"}]},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"General Data Protection Regulation"}]},{"type":"span","value":" (GDPR) is a regulation by the European Commission to make data protection stronger for people and organizations in the European Union. Clickatell is dedicated to maintaining GDPR compliance."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Lastly, make sure that your use of two-way numbers aligns with our "},{"url":"/legal/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"terms and conditions."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Applying for a two-way number"}]},{"type":"paragraph","children":[{"url":"/sign-up/","type":"link","children":[{"type":"span","value":"Sign up for a Clickatell Platform account here"}]},{"type":"span","value":" and apply for a two-way number from within your account. Here are step-by-step guides if you need any help along the way:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"/faqs/answer/get-long-number-clickatell/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a long number"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a short code"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"During the festive season, some network carriers in the United Kingdom implement a freeze period on short code processing. The freeze period usually ranges from mid-December to mid-January. It is therefore recommended that short code provisioning and amendments/migrations are done before the freeze period to avoid delays."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305873","slug":"messaging-throughput-limits-10dlc-campaigns/","question":"What are the messaging throughput limits for 10DLC Campaigns?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"aFGgMI0TRDC1tuTyFaxHKA","model":{"apiKey":"image"}},{"id":"122152135","model":{"apiKey":"table"}},{"id":"122152136","model":{"apiKey":"table"}},{"id":"BhDhNTR-S5-1w5wC_vL04w","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"For registered US long numbers, throughput and volume limits are determined based on who is sending the message (the Brand) and what is being sent (the Use Case and Vertical), not on the number of long numbers associated with the Campaign.  "}]},{"type":"paragraph","children":[{"type":"span","value":"Most frequently supplied limits for average "},{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC "}]},{"type":"span","value":"campaigns:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"AT&T: 240 messages per minute (TPM)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"T-Mobile: 2000 messages per day per 10DLC brand"}]}]}]},{"item":"aFGgMI0TRDC1tuTyFaxHKA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"AT&T"}]},{"type":"paragraph","children":[{"type":"span","value":"AT&T allocates throughput on a text-per-minute basis per the following table. Generally, if the throughput is exceeded, messages will be rejected and could still be billable. "}]},{"item":"122152135","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"*TPM - Text Per Minute    "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":3,"children":[{"type":"span","value":"T-Mobile"}]},{"type":"paragraph","children":[{"type":"span","value":"T-Mobile sets a daily messaging limit at the Brand (i.e., business) level, meaning you can only send messages up to the daily allotted amount. To clarify, if your Brand has multiple campaigns, they will all share this daily message allotment. Once the limit has been reached, delivery for additional messages will be rejected and could still be billable. "}]},{"type":"paragraph","children":[{"type":"span","value":"See the below chart for a breakdown."}]},{"item":"122152136","type":"block"},{"item":"BhDhNTR-S5-1w5wC_vL04w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":3,"children":[{"type":"span","value":"How can I find out my Brand/Campaign limits?"}]},{"type":"paragraph","children":[{"type":"span","value":"Currently, your Brand/Campaign’s volume limits are not visible in the Clickatell Portal. However, a request can be sent to our support team requesting the 10DLC volume limits. Expect a turnaround time of a few days depending on available capacity. "}]},{"type":"paragraph","children":[{"type":"span","value":"Unregistered US Long numbers have limits enforced by Clickatell. At the time of writing, the daily limits are 5,000 messages per day and 20,000 per month."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-149164449","slug":"need-before-register-sender-id/","question":"What do I need before I can register my Sender ID?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format","gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170","srcSet":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.26&w=170 43w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.5&w=170 85w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170 170w","sizes":"(min-width: 170px) 170px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,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"},"width":170,"height":114}}},"body":{"blocks":[{"id":"XWXyVzjzSLGAcqtI9ML8Pw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To register your sender ID for Singapore traffic, you must have a valid UEN (Singapore business registration number). "}]},{"type":"paragraph","children":[{"type":"span","value":"If you don’t have a valid UEN number, you can obtain one by registering with the Accounting and Corporate Regulatory Authority (“ACRA”). For more information, please refer to "},{"url":"https://www.sgnic.sg/faq/sms-sender-id-registry","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"SGNIC’s FAQ"}]},{"type":"span","value":"."}]},{"item":"XWXyVzjzSLGAcqtI9ML8Pw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-to-do-to-register-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need to do to register with SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-types-of-sender-ids-will-be-accepted-by-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What types of Sender IDs are accepted by SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/will-i-be-charged-for-registration-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Will I be charged for registration with SGNIC?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-149163862","slug":"register-with-sgnic/","question":"What do I need to do to register with SGNIC?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format","gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170","srcSet":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.26&w=170 43w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.5&w=170 85w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170 170w","sizes":"(min-width: 170px) 170px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,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"},"width":170,"height":114}}},"body":{"blocks":[{"id":"149164277","model":{"apiKey":"image"}},{"id":"KworEgxrQCOClP_KAWVCZw","model":{"apiKey":"image"}},{"id":"149164278","model":{"apiKey":"image"}},{"id":"RlPDBFSER1iPBRFo57dRQg","model":{"apiKey":"image"}},{"id":"149164279","model":{"apiKey":"image"}},{"id":"KDWTOsYyT1ujbkeeaRpWXg","model":{"apiKey":"image"}},{"id":"149164280","model":{"apiKey":"image"}},{"id":"XqHlV5HbSN2dCmD0iE-Ukg","model":{"apiKey":"image"}},{"id":"bg6YTQqOTHmb7vp86UVIag","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To register your Sender ID for Singapore traffic, you must have a valid UEN (Singapore Business registration number). "}]},{"type":"paragraph","children":[{"type":"span","value":"If you don’t have a valid UEN number, you can obtain one by registering with the Accounting and Corporate Regulatory Authority (“ACRA”). For more information, please refer to "},{"url":"https://www.sgnic.sg/faq/sms-sender-id-registry","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"SGNIC’s FAQ"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Customers should register directly with SGNIC and provide all necessary documents as requested by them. Go to the SSIR Portal ("},{"url":"https://smsregistry.sg/web/login","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"https://smsregistry.sg/web/login"}]},{"type":"span","value":"), create your profile, and follow the steps to add your sender ID. "}]},{"type":"paragraph","children":[{"type":"span","value":"On the page with the Participating Aggregators, please select the following partners: "},{"type":"span","marks":["strong"],"value":"CM Telecom "},{"type":"span","value":"Singapore Pte Ltd, and "},{"type":"span","marks":["strong"],"value":"Sinch "},{"type":"span","value":"Singapore Pte Ltd."}]},{"item":"149164277","type":"block"},{"item":"KworEgxrQCOClP_KAWVCZw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Then add your user organization information. "}]},{"item":"149164278","type":"block"},{"item":"RlPDBFSER1iPBRFo57dRQg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Select the following partners: "},{"type":"span","marks":["strong"],"value":"CM Telecom "},{"type":"span","value":"Singapore Pte Ltd, and "},{"type":"span","marks":["strong"],"value":"Sinch "},{"type":"span","value":"Singapore Pte Ltd."}]},{"item":"149164279","type":"block"},{"item":"KDWTOsYyT1ujbkeeaRpWXg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Enter billing information. "}]},{"item":"149164280","type":"block"},{"item":"XqHlV5HbSN2dCmD0iE-Ukg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Complete the rest of the steps. Note that it may take some time for the sender ID to be approved. "}]},{"type":"paragraph","children":[{"type":"span","value":"Once the sender ID has been successfully registered and approved:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://6194477.fs1.hubspotusercontent-na1.net/hubfs/6194477/External%20Mailer%20Assets/Singapore%20Sender%20ID%20pack.zip","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Download the Documentation Pack"}]},{"type":"span","value":" in zip format."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Extract it into a memorable folder and view the readme.txt file."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Complete the three Letters of Authorization (LOAs), copy them onto your company letterhead, and sign them."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Forward the LOAs with proof of sender ID registration to your Clickatell account manager or to "},{"url":"mailto:support@clickatell.com","type":"link","children":[{"type":"span","value":"support@clickatell.com."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"These Letters of Authorization (LOAs) authorize Clickatell to send SMS messages with the registered sender ID on your behalf."}]},{"item":"bg6YTQqOTHmb7vp86UVIag","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-types-of-sender-ids-will-be-accepted-by-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What types of Sender IDs are accepted by SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/will-i-be-charged-for-registration-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Will I be charged for registration with SGNIC?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305907","slug":"need-know-south-african-short-codes","question":"What do I need to know about South African short codes?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"What two-way options are available?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell offers dedicated "},{"url":"/faqs/answer/what-is-a-short-code/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" in South Africa."}]},{"type":"paragraph","children":[{"type":"span","value":"A South African short code is five digits long and has four accompanying long numbers, one for each local network. When you send a message using a short code as a source address, the receiving handset will see the relevant long number associated with that short code as the sender ID. For example, when you send a message to a Vodacom handset from your short code, the recipient will receive that message from the Vodacom long number for that short code. The long numbers will be unique to each short code."}]},{"type":"paragraph","children":[{"type":"span","value":"In South Africa, a short code is country-specific and can only be used to send and receive messages in South Africa."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the expected provisioning times for short codes?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell will procure the short code and coordinate the approval process with all supported mobile operators on your behalf. The entire process can take up to seven days."}]},{"type":"paragraph","children":[{"type":"span","value":"On approval, your dedicated short code is randomly assigned from a pool of available numbers."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the costs involved with a short code?"}]},{"type":"paragraph","children":[{"type":"span","value":"A dedicated Sout-African short code has a once-off application fee as well as a monthly subscription fee. All incoming messages to your short code are free, but you pay for outgoing messages."}]},{"type":"paragraph","children":[{"type":"span","value":"To get a complete pricing estimate, go to the "},{"url":"/pricing-and-coverage/message-pricing/#step-1/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell pricing estimator"}]},{"type":"span","value":", select "},{"type":"span","marks":["emphasis"],"value":"South Africa -> Two-way messages -> Random short code"},{"type":"span","value":", and indicate your expected outbound message volumes. "}]},{"type":"paragraph","children":[{"type":"span","value":"Please bear in mind that all outgoing message pricing is estimated as costs are calculated at the time of sending."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Best practices"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Here is a short checklist of "},{"url":"/faqs/answer/best-practices-sending-sms-globally/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"general best practices for SMS campaigns"}]},{"type":"span","value":" that we recommend keeping in mind when sending SMS campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In addition to the general best practices, it is best practice in South Africa to offer the recipient a free method to opt-out of your list."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"It is recommended that you identify your company name in the body of your message, since it is not possible to receive a message from a short code in South Africa but only from the associated long numbers as per network regulations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"For insurance-driven marketing programs, a reverse billed short code is recommended by the Insurance Ombudsman due to the fact that the mobile subscriber needs to have a free opt-out message. "},{"url":"/contact/contact-sales/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Please contact our sales team"}]},{"type":"span","value":" for more information on a reverse billed short codes."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Regulatory information"}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.icasa.org.za/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Independent Communications Authority of South Africa (ICASA)"}]},{"type":"span","value":" is the official regulator of the South African communications, broadcasting, and postal services sectors."}]},{"type":"paragraph","children":[{"type":"span","value":"We’ve created a quick overview of "},{"url":"/faqs/answer/south-africa-sms-messaging-regulations-and-restrictions/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS regulations and restrictions in South Africa"}]},{"type":"span","value":" that may be applicable to your short code."}]},{"type":"paragraph","children":[{"type":"span","value":"It is your responsibility to consult with your legal team and to ensure that your opt-in and opt-out processes, message content, and all other aspects of your message sending within South Africa comply with the applicable legislation as well as the "},{"url":"/legal/communicator-developer-central/send-two-way-sms/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell terms and conditions"}]},{"type":"span","value":" to avoid your number being blocked or substantial fines being imposed."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell is also a member of the "},{"url":"https://waspa.org.za/coc/15-9/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Wireless Application Service Providers’ Association (WASPA)"}]},{"type":"span","value":" and we are bound by their code of conduct."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Apply for a South African short code "}]},{"type":"paragraph","children":[{"type":"span","value":"For more information about applying for a South-African short code, see "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a short code."}]}]},{"type":"paragraph","children":[{"type":"span","value":"During the festive season, many network operators in SA implement a freeze period on short code processing. The freeze period usually ranges from mid-December to mid-January. It is therefore recommended that short code provisioning and amendments/migrations are done before the freeze period to avoid delays."}]},{"type":"paragraph","children":[{"type":"span","value":"For more information on premium short codes and reverse-billed short codes, "},{"url":"/contact/contact-sales/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"please contact our Sales Team"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62329973","slug":"sms-message-delivered-to-gateway/","question":"What does \"delivered to gateway\" mean?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"INGlgZAvQSif_IcTn8wdrA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If your message status is \"delivered to gateway\", it means that the SMS message has left the Clickatell SMS Platform and was successfully accepted by the gateway for final processing, awaiting delivery to a customer's handset."}]},{"item":"INGlgZAvQSif_IcTn8wdrA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/general-sms/my-sms-messages-are-not-being-delivered/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why are my SMS messages not being delivered?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62253100","slug":"what-is-10dlc","question":"What is 10DLC?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"bw6XhyrJRxSrACTanNlKZw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"10DLC (10-Digit Long Code) is an A2P (application-to-person) messaging service for businesses in North America. It uses standard 10-digit phone numbers (including area code) designed to improve the delivery of application-to-person messages, offering a more reliable and sanctioned channel for business-to-consumer communication via long codes."}]},{"type":"paragraph","children":[{"type":"span","value":"10DLC registration "},{"type":"span","marks":["strong"],"value":"applies to all businesses that use US long numbers "},{"type":"span","value":"to send and receive messages."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell can assist you in gathering the required registration information for your application and submitting it to the Campaign Registry for carrier approval. Note that Campaign Registry guidelines require users to follow industry best practices according to the "},{"url":"https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"CTIA"}]},{"type":"span","value":"."}]},{"item":"bw6XhyrJRxSrACTanNlKZw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/10dlc-messaging-best-practices-to-prevent-being-suspended-or-blocked/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC messaging best practices to prevent being suspended or blocked."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/11-what-are-the-messaging-throughput-limits-for-10dlc-campaigns/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the message throughput limits for 10DLC Campaigns?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/what-is-the-campaign-registry/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is the Campaign Registry?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/4-why-is-10dlc-being-introduced/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why was 10DLC introduced?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325591","slug":"what-is-sender-id","question":"What is a Sender ID?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"eCBzhtD6RwapvH9ItmJWIQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A Sender ID ("},{"type":"span","marks":["emphasis"],"value":"from "},{"type":"span","value":"address) is the name or number that identifies the sender of an SMS message."}]},{"type":"paragraph","children":[{"type":"span","value":"When a message is delivered to a mobile phone, the recipient may see any one of the following "},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address formats. This will indicate who the message came from."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An international number such as +1234567890."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A local number."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A short code (a short number, usually five or six digits only)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An alphanumeric originator such as “Message”."}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"From "},{"type":"span","value":"addresses differ from country to country and carrier to carrier. This is because, in some countries, carriers block SMS messages sent from foreign numbers. To ensure delivery, Clickatell automatically changes the Sender ID to a local or otherwise acceptable number."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell does not support custom alphanumeric Sender ID requests, but we do support "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" and "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long numbers"}]},{"type":"span","value":" as sender sources."}]},{"item":"eCBzhtD6RwapvH9ItmJWIQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/do-you-support-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Clickatell suppot Sender IDs?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/in-which-countries-are-alphanumeric-sender-id-required/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which countries require alphanumeric Sender IDs?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-bkxLG7rBRWaRFYID-uWxJQ","slug":"what-is-a-long-number","question":"What is a long number?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105861908","name":"Long Numbers ","icon":{"url":"https://www.datocms-assets.com/54467/1674840918-phone-call.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"RM9dwbAJRNWA8Stkx9-Nlg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You require a dedicated number if you wish to receive replies to SMS messages you send (i.e., two-way communication). You can choose between using a long number or a "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short code"}]},{"type":"span","value":". "}]},{"type":"paragraph","children":[{"type":"span","value":"A long number can be up to 16 digits in length and is ideal if you want to receive replies but it isn't important that people easily remember your number (e.g., marketing campaigns, competitions, booking confirmations, and customer surveys). It allows your business to receive replies from local and international destinations and is less expensive than "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":"."}]},{"item":"RM9dwbAJRNWA8Stkx9-Nlg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/long-numbers/get-long-number-clickatell/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I get a long number from Clickatell?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/sms-channel/long-numbers","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell SMS User Guide"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325647","slug":"what-is-a-short-code","question":"What is a short code?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105842665","name":"Short Codes","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"A2r7jIw7SiGNy4gKoLHBZg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You require a dedicated number if you wish to receive replies to SMS messages you send (i.e., two-way communication). You can choose between using a "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number"}]},{"type":"span","value":" or a short code. "}]},{"type":"paragraph","children":[{"type":"span","value":"A short code is a memorable 5- or 6-digit number that is ideal if you want to receive replies and it is important that people easily remember your number (e.g., SMS marketing campaigns, lead generation, and promotions)."}]},{"type":"paragraph","children":[{"type":"span","value":"Note that short codes are "},{"type":"span","marks":["strong"],"value":"country-specific"},{"type":"span","value":" and can't be used if you want to send and receive international messages. Short codes are registered by a national registry and can either be random (any numbers) or vanity (specific numbers chosen by you). "}]},{"type":"paragraph","children":[{"type":"span","value":"It requires an application process that may take up to "},{"type":"span","marks":["strong"],"value":"16 weeks"},{"type":"span","value":" to process. If you are on one of our paid packages, Clickatell will assist you in applying for a short code should you wish to use one. "}]},{"item":"A2r7jIw7SiGNy4gKoLHBZg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a short code?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/can-i-use-a-short-code-to-send-messages-to-other-countries/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I use a short code to send international messages?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305825","slug":"what-is-the-campaign-registry","question":"What is the Campaign Registry?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"cusnoEiNSraB448Sa7ClzA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.campaignregistry.com/","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Campaign Registry"}]},{"type":"span","value":" is a central information hub for A2P campaign registrations that are reviewed and approved by the major US carrier networks. As a 10DLC Service Provider, Clickatell will work with you to submit 10DLC SMS Campaigns on behalf of your Brand and activate the Campaigns to be able to send messages to end-users."}]},{"item":"cusnoEiNSraB448Sa7ClzA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is 10DLC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/4-why-is-10dlc-being-introduced/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why was 10DLC introduced?"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/10dlc-messaging-best-practices-to-prevent-being-suspended-or-blocked/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC messaging best practices to prevent being suspended or blocked."}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-121999245","slug":"difference-short-codes-free-to-end-user-codes-long-numbers-toll-free/","question":"What is the difference between Short Codes, Free-to-End-User Codes, Long Numbers, and Toll-Free Numbers?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"121999244","model":{"apiKey":"table"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"item":"121999244","type":"block"},{"type":"paragraph","children":[{"type":"span","value":"* Subject to a list of criteria from the FCC"}]},{"type":"paragraph","children":[{"type":"span","value":"** Subject to verification periods and availability of numbers"}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62329981","slug":"standard-vs-priority-sms-delivery/","question":"What is the difference between standard and priority delivery?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Your routing profile determines how messages are delivered to handsets once they leave the Clickatell SMS Gateway. This can be configured when you "},{"url":"https://guides.clickatell.com/sms-channel/getting-started/add-new-sms-setups-self-serve","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"create "}]},{"type":"span","value":"your message integration."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Priority SMS delivery:"},{"type":"span","value":" The fastest and most direct line of delivery for your SMS messages. Intended only for important messages such as one-time PINs (OTPs), transactional messages, and time-critical alerts. Not to be used for marketing or promotional notifications."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Standard SMS delivery:"},{"type":"span","value":" High-quality, reliable SMS delivery at cost-effective rates. Intended for non-critical messages that aren’t time-sensitive such as promotions, brand announcements, or CRM messages."}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62329940","slug":"maximum-length-sms/","question":"What is the maximum length of an SMS?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The standard length of a text message is "},{"type":"span","marks":["strong"],"value":"160 characters"},{"type":"span","value":". However, when you use special characters (i.e., Arabic, Greek, Russian), the number of characters per SMS decreases. Special character sets use more data, and thus they may take up more than one space in an SMS. For example, sending messages in Unicode or special characters may reduce your SMS length to 70 (or less) characters."}]},{"type":"paragraph","children":[{"type":"span","value":"Check out the specific "},{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"country restrictions"}]},{"type":"span","value":". "},{"url":"/faqs/answer/what-character-sets-do-you-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Read here"}]},{"type":"span","value":" to find out more about our supported character sets."}]},{"type":"paragraph","children":[{"type":"span","value":"If you need to send a longer SMS, you can activate the "},{"url":"https://www.clickatell.com/help-center/sms/general-sms/how-do-i-send-longmultiple-concatenated-messages-in-one-sms/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Enable message parts"},{"type":"span","value":"/"},{"type":"span","marks":["emphasis"],"value":"Enable concatenated SMS"},{"type":"span","value":" setting"}]},{"type":"span","value":" when you create or edit an SMS integration."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-149163435","slug":"sender-id-types-accepted-sgnic/","question":"What types of Sender IDs are accepted by SGNIC?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format","gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170","srcSet":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.26&w=170 43w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.5&w=170 85w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170 170w","sizes":"(min-width: 170px) 170px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,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"},"width":170,"height":114}}},"body":{"blocks":[{"id":"EajCr32KTl6fi0CwVsHqRQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Here are some general guidelines for registering sender IDs in Singapore."}]},{"type":"paragraph","children":[{"type":"span","value":"Each Sender ID:  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Must be between 3 - 11 characters (including spaces, underscores, and hyphens).  "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"May not contain Chinese or Cyrillic characters. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Should not be generic (e.g., \"SMS\" is generic and not allowed). "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Sender IDs are case sensitive, thus “Big Brand” and “BIG BRAND” are considered two different Sender IDs. "}]},{"type":"paragraph","children":[{"type":"span","value":"Customers can refer to SGNIC's "},{"url":"https://sgnic.sg/smsregistry/rules-of-registration","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"Sender ID Rules of Registration"}]},{"type":"span","value":" for further information. "}]},{"item":"EajCr32KTl6fi0CwVsHqRQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-before-i-can-register-my-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need before I can register my Sender ID?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-to-do-to-register-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need to do to register with SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/will-i-be-charged-for-registration-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Will I be charged for registration with SGNIC?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-141225010","slug":"clickatell-credentials-third-party-application/","question":"Where do I find the correct Clickatell credentials for my third-party application?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"141686324","model":{"apiKey":"image"}},{"id":"Vx7lGST4T3qWypsCFuBplA","model":{"apiKey":"image"}},{"id":"141686326","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell supports multiple formats for its messaging APIs – especially as new technologies and standards have emerged over the last 20 years. Instead of retiring (deprecating) older APIs, Clickatell continues supporting many of the most popular integrations provided by "},{"url":"https://docs.clickatell.com/channels/sms-channels/sms-gateway-2/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS Gateway "}]},{"type":"span","value":"(formerly Developer Central)."}]},{"type":"paragraph","children":[{"type":"span","value":"However, the (newer) Clickatell Portal has a different API signature with an improved authentication model, which at face value is incompatible with the original SMS Gateway. There is a workaround that enables older integrations (especially those undertaken by third-party platform providers) to function with the new Clickatell Portal."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"More details"}]},{"type":"paragraph","children":[{"type":"span","value":"Your current Clickatell account offers an API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":" to integrate with third-party applications. Clickatell’s older account type, i.e., SMS Gateway, uses the API "},{"type":"span","marks":["strong","underline"],"value":"ID"},{"type":"span","value":" and other account credentials to integrate."}]},{"type":"paragraph","children":[{"type":"span","value":"On your third-party application, first, see if you can find a space for the API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":":"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If you find a space for the API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":", please enter the API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":" that is found in your Clickatell account ("},{"type":"span","marks":["emphasis"],"value":"My Workspace -> API Integrations -> Select API -> API Details"},{"type":"span","value":"). Then you can start testing the integration."}]}]}]},{"item":"141686324","type":"block"},{"item":"Vx7lGST4T3qWypsCFuBplA","type":"block"},{"item":"141686326","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"If you absolutely cannot find a space to enter an API "},{"type":"span","marks":["strong","underline"],"value":"Key"},{"type":"span","value":", but you can find a space for an API "},{"type":"span","marks":["strong","underline"],"value":"ID"},{"type":"span","value":", follow the instructions below."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":3,"children":[{"type":"span","value":"How to use the newer credentials in your third-party application"}]},{"type":"paragraph","children":[{"type":"span","value":"Older API signatures require the following authorization credentials:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Username"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Password"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"API ID (short number; < 7 characters)"}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"The equivalent fields from the (newer) Clickatell Portal to use are:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Account Username"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Account Password"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The API Key (from the API section)"}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62328739","slug":"countries-mobile-network-portability/","question":"Which countries offer Mobile Network Portability?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Many countries allow mobile users to move between networks while keeping their existing mobile numbers."}]},{"type":"paragraph","children":[{"type":"span","value":"The following countries currently offer mobile network portability (MNP):"}]},{"type":"paragraph","children":[{"type":"span","value":"Albania\nArgentina\nArmenia\nAustralia\nAustria\nBelgium\nBrazil\nChile\nCongo, Democratic Republic\nCosta Rica\nCroatia\nCzech Republic\nDenmark\nDominican Republic\nEcuador\nEgypt\nFrance\nGeorgia\nGermany\nGhana\nGreece\nHong Kong\nHungary\nIreland\nItaly\nJapan\nJordan\nKenya\nKuwait\nLatvia\nLesotho\nLiechtenstein\nLuxembourg\nMacau\nMalaysia\nMalta\nMexico\nNetherlands\nNew Zealand\nNorway\nPakistan\nParaguay\nPeru\nPoland\nPortugal\nQatar\nRomania\nSingapore\nSlovenia\nSouth Africa\nSpain\nSweden\nSwitzerland\nTaiwan\nThailand\nTurkey\nUnited Arab Emirates\nUK"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"Read more"}]},{"type":"span","marks":["emphasis","strong"],"value":" about MNP  and other country-specific regulations for each country we support message sending to."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62329970","slug":"countries-require-alphanumeric-sender-id/","question":"Which countries require alphanumeric Sender IDs?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1674840869-globe.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"UkyU6BARSU69J9VY5an7jA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell requires alphanumeric "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":" registration in the following countries and regions:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Angola"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Cambodia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"China"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"India"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Indonesia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Italy"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Kenya"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Kazakhstan"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Kuwait"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Malaysia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Morocco"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Nigeria"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Oman"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Pakistan"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Qatar"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Romania"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Saudi Arabia"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Singapore"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Tanzania"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Thailand"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Turkey"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"UAE"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Vietnam"}]}]}]},{"item":"UkyU6BARSU69J9VY5an7jA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"For more detailed information about each country, see "},{"url":"https://www.clickatell.com/sms-country-regulations/","type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"here"}]},{"type":"span","marks":["strong","emphasis"],"value":"."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-122979234","slug":"which-countries-support-clickatell-toll-free-numbers","question":"Which countries support Clickatell Toll-Free Numbers?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-122978926","name":"Toll-Free Numbers","icon":{"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"I7PAyo72QnOK3YRr3W4F5Q","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"One Toll-Free Number (TFN) will work in both Canada and the USA, making this a very desirable solution for North American companies."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"NOTE:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","marks":["emphasis","strong"],"value":"Clickatell provides the ability to send and receive SMS/text messages via a Toll-Free Number (TFN) - we do not supply any voice capabilities. "}]},{"item":"I7PAyo72QnOK3YRr3W4F5Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/what-us-compliance-standards-must-i-adhere-to-for-a-toll-free-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What US compliance standards must I adhere to for a Toll-Free Number?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/what-canadian-compliance-standards-must-i-adhere-to-for-a-toll-free-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What Canadian compliance standards must I adhere to for a Toll-Free Number?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/what-are-toll-free-numbers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are Toll-Free Numbers?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/toll-free-numbers/how-do-i-apply-for-a-toll-free-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I apply for a Toll-Free Number?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62326625","slug":"i-didnt-receive-my-test-messages","question":"Why am I not receiving my test SMS messages?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You must have added and successfully verified"},{"url":"https://guides.clickatell.com/sms-user-guide/getting-started/add-view-and-edit-test-phones","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":" test phone numbers"}]},{"type":"span","value":" in your account before you will receive test SMS messages. Submitting test messages to a destination other than the registered test phone numbers will return a simulated response that emulates what the response will look like in your system."}]},{"type":"paragraph","children":[{"type":"span","value":"You can add a maximum of "},{"type":"span","marks":["strong"],"value":"two "},{"type":"span","value":"test phones to your account. To add a test phone, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> SMS"},{"type":"span","value":" and select "},{"type":"span","marks":["emphasis"],"value":"Manage Test Phones"},{"type":"span","value":". Test phones can also be set up as part of the integration wizard."}]},{"type":"paragraph","children":[{"type":"span","value":"If you have added at least one test phone to your account, a "},{"type":"span","marks":["emphasis"],"value":"Test Phones"},{"type":"span","value":" card is added to the "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" tab. Select this card to add, view, update, or remove test phones in your account. Note that if your test phone has an \"Unverified\" status (i.e., it has not been verified successfully), you cannot send messages to this phone number and must remove it before trying to add it again."}]},{"type":"paragraph","children":[{"type":"span","value":"The number of free test SMS"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"messages you can send per account is limited to "},{"type":"span","marks":["strong"],"value":"10 "},{"type":"span","value":"per day with an overall maximum of "},{"type":"span","marks":["strong"],"value":"100 "},{"type":"span","value":"per month. All test messages are free, however, you require a "},{"type":"span","marks":["strong"],"value":"positive balance"},{"type":"span","value":" to send test messages."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325744","slug":"sms-messages-not-delivered/","question":"Why are my SMS messages not delivered?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"MBvJQQumQUObslYGCNYnEg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Visit the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Analytics and Reports"}]},{"type":"span","value":" section in the Clickatell Portal that lists all the results of your message sending."}]},{"type":"paragraph","children":[{"type":"span","value":"For a breakdown of "},{"url":"https://docs.clickatell.com/channels/one-api/one-api-message-status-table/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message statuses"}]},{"type":"span","value":" and "},{"url":"https://docs.clickatell.com/channels/one-api/one-api-errors-table/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"error codes"}]},{"type":"span","value":", see our "},{"url":"https://docs.clickatell.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Developer Documentation"}]},{"type":"span","value":" website."}]},{"type":"paragraph","children":[{"type":"span","value":"It might also be that the message is merely delayed. Delayed SMS delivery generally occurs when the handset does not have a connection to the network. Once a connection is re-established, the message will be delivered."}]},{"item":"MBvJQQumQUObslYGCNYnEg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/general-sms/what-does-it-mean-when-a-message-has-been-delivered-to-gateway/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does \"delivered to gateway\" mean?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-113083281","slug":"cannot-purchase-us-2-way-sms-developer-central/","question":"Why can’t I purchase a new US 2-way SMS package on my Developer Central account?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The sale of new US 2-way SMS packages is no longer supported due to regulatory changes in the US. All the major US carrier networks now support A2P (application-to-person) "},{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC"}]},{"type":"span","value":" (10-Digit Long Code) messaging."}]},{"type":"paragraph","children":[{"type":"span","value":"All businesses using SMS text messaging to communicate with their US customers should be using or switching to "},{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC"}]},{"type":"span","value":". This SMS solution is aimed at helping protect those on the receiving end of business text messaging by verifying the senders, providing a better and more secure customer experience while minimizing the risk of spam messages."}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/clickatell-platform/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell's Chat Commerce Platform"}]},{"type":"span","value":" is the follow-up platform to Developer Central, providing the same SMS messaging services you are used to and new multi-channel messaging services utilizing One API (SMS and WhatsApp). "}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell can assist you in purchasing US long numbers, registering your brand, adding messaging campaigns, and provisioning for 10DLC. "}]},{"type":"paragraph","children":[{"type":"span","value":"Feel free to contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support team"}]},{"type":"span","value":" with your questions."}]},{"type":"paragraph","children":[{"type":"span","value":"We also have other platform "},{"url":"https://www.clickatell.com/clickatell-platform/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"packages "}]},{"type":"span","value":"available, which include additional features such as chatbots and live agent messaging to take your messaging and customer service to the next level. Reach out to our "},{"url":"https://www.clickatell.com/contact/contact-sales/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sales Team"}]},{"type":"span","value":" to find out more! "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-c9Noo75tQACRHFtx3_6Vdw","slug":"why-positive-prepaid-balance-for-test-SMS-messages","question":"Why do I need a positive prepaid balance to send test messages?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120144767","name":"General SMS","icon":{"url":"https://www.datocms-assets.com/54467/1674840896-message-circle.svg","gatsbyImageData":null}},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Due to the recent systematic abuse of our SMS test message feature, we now require a positive account balance to access this functionality. While this added step helps prevent misuse, we understand it may create extra effort for our valued users and we appreciate the additional effort required."}]},{"type":"paragraph","children":[{"type":"span","value":"Please note that SMS test messages remain "},{"type":"span","marks":["strong"],"value":"completely free"},{"type":"span","value":" and will not be deducted from your balance."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305819","slug":"why-10dlc/","question":"Why was 10DLC introduced?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-62121497","name":"10DLC: US Long numbers","icon":{"url":"https://www.datocms-assets.com/54467/1674840842-smartphone.svg","gatsbyImageData":null}},"body":{"blocks":[{"id":"SBJsH9tgTGqgjIe-VXBlbg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Major carrier networks in the US like AT&T, T-Mobile, and Verizon moved away from unsanctioned long codes and launched 10DLC as a sanctioned A2P messaging service. The sanctioned environment offers reliable A2P messaging with throughput levels suitable for large SMS campaigns and business requirements. 10DLC is only used in the US, supports both transactional and promotional messaging, and can include any US area code."}]},{"type":"paragraph","children":[{"type":"span","value":"This change will also improve deliverability as 10DLC allows for higher messaging throughput than P2P (person-to-person) long code traffic."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"SBJsH9tgTGqgjIe-VXBlbg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information, also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/1-what-is-10dlc/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is 10DLC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/10dlc-messaging-best-practices-to-prevent-being-suspended-or-blocked/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"10DLC messaging best practices to prevent being suspended or blocked."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/10dlc-us-long-numbers/11-what-are-the-messaging-throughput-limits-for-10dlc-campaigns/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the message throughput limits for 10DLC Campaigns?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-149163583","slug":"registration-charges-sgnic/","question":"Will I be charged for registration with SGNIC?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS","icon":{"url":"https://www.datocms-assets.com/54467/1652736907-sms-api-1.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-149162987","name":"Singapore Regulations","icon":{"url":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format","gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170","srcSet":"https://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.26&w=170 43w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&dpr=0.5&w=170 85w,\nhttps://www.datocms-assets.com/54467/1677792205-singapore-large.png?auto=format&w=170 170w","sizes":"(min-width: 170px) 170px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,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"},"width":170,"height":114}}},"body":{"blocks":[{"id":"XOmWY1FqTvyaGBCdP-mkvA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, this is a charged service. Note that Clickatell will not be charging you but the SGNIC will be charging directly.  "}]},{"type":"paragraph","children":[{"type":"span","value":"You can refer to the "},{"url":"https://sgnic.sg/smsregistry/user-agreement","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"SSIR User Agreement"}]},{"type":"span","value":" listed on SGNIC's website for the possible costs. "}]},{"item":"XOmWY1FqTvyaGBCdP-mkvA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-before-i-can-register-my-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need before I can register my Sender ID?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-do-i-need-to-do-to-register-with-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What do I need to do to register with SGNIC?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/singapore-regulations-2023/what-types-of-sender-ids-will-be-accepted-by-sgnic/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What types of Sender IDs are accepted by SGNIC?"}]}]}]}]}]}}}}],"totalCount":43},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-62325781","topicId":"DatoCmsTaxonomyTopic-62253046"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}