{"componentChunkName":"component---src-templates-help-center-subtopic-js","path":"/help-center/sms/country-regulations/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62325734","slug":"clickatell-support-sender-id/","question":"Does Clickatell support Sender IDs?","body":{"blocks":[{"id":"ezrmhgeJQYCyeYda-fhcXA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell will attempt to deliver messages with your "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":", where possible. Please note, however, that we cannot guarantee that messages will be delivered using your specified alphanumeric Sender ID as it may be changed by our carrier networks, with or without notice, resulting in a different Sender ID being used. This value-added feature is offered on a best-effort basis – delivering your messages is our first priority. "}]},{"type":"paragraph","children":[{"type":"span","value":"Read more about "},{"url":"/faqs/answer/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"how Sender IDs work here"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"A good alternative to Sender ID is to use a "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short code"}]},{"type":"span","value":", which will provide a numeric Sender ID that your customers can get to know and associate with your company or brand."}]},{"type":"paragraph","children":[{"url":"/contact/contact-sales/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Contact our Sales Team"}]},{"type":"span","value":" if you have questions about Sender IDs."}]},{"item":"ezrmhgeJQYCyeYda-fhcXA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a Sender ID?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/country-regulations/in-which-countries-are-alphanumeric-sender-id-required/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Which countries require alphanumeric Sender IDs?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations"}},{"id":"DatoCmsTemplateHelpCenter-62325694","slug":"why-lease-receipt-own-short-code/","question":"I maintain my own US short code lease. Why do you need my lease receipt?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"From time to time, carriers will request an active copy of the Common Short Code Administration (CSCA) lease. This is to prove that we have a working relationship with you so that we are allowed to send messages on your behalf via your code. Should a carrier request your lease and we do not have it on file, there is a good chance that there may be a service disruption."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations"}},{"id":"DatoCmsTemplateHelpCenter-62325588","slug":"what-are-country-specific-sms-regulations","question":"What are country-specific SMS regulations?","body":{"blocks":[{"id":"Z1kNYV6YRQqJM4B9DJhHrA","model":{"apiKey":"image"}},{"id":"FG9oDL7zTfmpXGZnGJSDGQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Clickatell has recognized a shift in the business-to-customer messaging environment, with more message-sending regulations introduced in many territories and countries. Non-compliance with these restrictions may lead to non-delivery of messages, which is why you need to familiarize yourself with the terms applicable to the relevant territories."}]},{"item":"Z1kNYV6YRQqJM4B9DJhHrA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Regulations typically pertain to the following:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Time of day that messages may be delivered."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Content of the messages."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Format of the "},{"url":"https://www.clickatell.com/help-center/sms/country-regulations/what-is-sender-id/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Sender ID"}]},{"type":"span","value":" ("},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address) that may be used. Carriers in certain countries will block SMS messages sent from phone number formats they do not recognize or support. To help ensure that your messages are delivered, the "},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address of a message may be replaced with a format that will be accepted by the carrier of the mobile device."}]}]}]},{"item":"FG9oDL7zTfmpXGZnGJSDGQ","type":"block"},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Read more"}]},{"type":"span","marks":["strong","emphasis"],"value":" about Sender ID restrictions and review specific regulations for each country we support message sending to."}]},{"type":"paragraph","children":[{"type":"span","value":"For further information and assistance, contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"support team"}]},{"type":"span","value":". We’re experienced in delivering messages to each of "},{"url":"https://www.clickatell.com/sms-country-regulations/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"these countries "}]},{"type":"span","value":"and will assist you in making a success of your messaging program."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations"}},{"id":"DatoCmsTemplateHelpCenter-62305901","slug":"two-way-messaging-united-kingdom","question":"What are the guidelines for two-way messaging in the United Kingdom?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"What two-way messaging options are available?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell offers the following dedicated two-way number options in the UK:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"long number"}]},{"type":"span","value":": You choose a 10-digit long number from a list of available numbers."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Dedicated random "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"short code"}]},{"type":"span","value":": You’ll be assigned a random 5-digit number."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"A short code is country-specific and you'll only be able to use it to send and receive messages in the UK."}]},{"type":"heading","level":5,"children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the expected provisioning times?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell holds stock of long numbers that are usually available immediately after purchase."}]},{"type":"paragraph","children":[{"type":"span","value":"Short codes require approval from all supported mobile carriers. We'll procure the short code and coordinate the approval process on your behalf. This process can take around 8-12 weeks."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the costs involved?"}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis","strong"],"value":"NOTE: Only applicable to our self-serve clients. If you are on one of our paid packages, please reach out to your account manager or our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis","strong"],"value":"support team"}]},{"type":"span","marks":["emphasis","strong"],"value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"Both "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long numbers"}]},{"type":"span","value":" and "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" usually have once-off application fees, as well as monthly subscription fees. You pay a per-message fee for all outgoing messages you send from your number, and all incoming messages are free."}]},{"type":"paragraph","children":[{"type":"span","value":"To see estimated pricing, go to the "},{"url":"/pricing-and-coverage/message-pricing/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell pricing estimator"}]},{"type":"span","value":", select the United Kingdom, select your two-way messaging option of choice, and indicate your expected outbound message volumes."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Which two-way messaging option is best for my business?"}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Long numbers"}]},{"type":"paragraph","children":[{"type":"span","value":"A UK "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long number"}]},{"type":"span","value":" is a flexible and cost-effective option and can be successfully applied for almost all two-way messaging use cases."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Appointment reminders"},{"type":"span","marks":["emphasis"],"value":" –"},{"type":"span","value":" Reduce the number of “no-shows” by sending appointment reminders for medical appointments, vehicle servicing, real estate agents, recruitment agencies, or any other service-related business. For example: "},{"type":"span","marks":["emphasis"],"value":"\"Your dental appointment with Dr. Smith is scheduled for 9 January, 14:00. Reply cancel or confirm.\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Customer alerts and notifications"},{"type":"span","marks":["emphasis"],"value":" - "},{"type":"span","value":"Improve customer experience with timely and instant notifications. For example: \""},{"type":"span","marks":["emphasis"],"value":"Hi Adele. Your flight SA34009 is delayed for 2 hours. We apologize for any inconvenience. Please have a free coffee on us at Coffee Café with coupon 38274.\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Opt-out compliance"},{"type":"span","value":" – Use a long number as a way for recipients to opt out of your list with a simple keyword to comply with ICO regulations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Booking and payment confirmations"},{"type":"span","marks":["emphasis"],"value":" – "},{"type":"span","value":"Instant confirmation on purchase or booking sets your customer’s mind at ease. For example: \""},{"type":"span","marks":["emphasis"],"value":"Thank you for your purchase at ABC.com. We've received your payment for order #82492. To track your order, reply with your order no.\""}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Short codes"}]},{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Short codes"}]},{"type":"span","value":" are generally used by larger brands with significant two-way messaging volume requirements. A short code is very recognizable, making it a good option if you want potential customers to reach out to you first. Advertise your short code to ensure your customers know how to reach you."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Competitions"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","value":"– Text-to-win competitions are a great way to get exposure for your brand. For example: \""},{"type":"span","marks":["emphasis"],"value":"Text ‘XX BRAND NAME’ plus your name+email address to 60777 to win a trip for four to Disneyland"},{"type":"span","value":"."},{"type":"span","marks":["emphasis"],"value":" See yourbrand.com for terms."},{"type":"span","value":"\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Lead generation"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"– SMS is a cost-effective way to make it easy for potential customers to show interest. For example: \""},{"type":"span","marks":["emphasis"],"value":"SMS your name to 38264 and we’ll call you back with a quote"},{"type":"span","value":".\""}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Opt-in for marketing lists"},{"type":"span","value":" – For example: \""},{"type":"span","marks":["emphasis"],"value":"SMS your name to 82625 to receive our monthly discount coupons"},{"type":"span","value":".\""}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Best practices"}]},{"type":"paragraph","children":[{"type":"span","value":"Here is a short checklist of "},{"url":"/faqs/answer/best-practices-sending-sms-globally/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"general best practices for SMS campaigns"}]},{"type":"span","value":" to keep in mind if you are sending out marketing messages."}]},{"type":"paragraph","children":[{"type":"span","value":"We recommend you use a dedicated two-way number in the UK for your brand. A dedicated long number or short code provides better control and visibility for your brand as well as a better customer experience for your customer. Sharing a number with other businesses means that your customers must correctly type a specific keyword pre-registered by your business in the body of the SMS for the message to be routed to you correctly. By using a dedicated number, your customers will start to recognize and trust messages sent from your number as the messages will likely all display in the same thread."}]},{"type":"paragraph","children":[{"type":"span","value":"It is also recommended to whitelist URLs that will be included in the message from the brand to customers to ensure successful delivery. Please reach out to your Account Manager or contact our Support team to learn more."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Regulatory information"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In the UK, the "},{"url":"https://ico.org.uk/for-organisations/guide-to-pecr/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Privacy and Electronic Communications Regulations"}]},{"type":"span","value":" (PECR), released by the Information Commissioner’s Office (ICO), governs text marketing laws based on the "},{"url":"http://www.legislation.gov.uk/ukpga/1998/29/contents","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Data Protection Act"}]},{"type":"span","value":"."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"General Data Protection Regulation"}]},{"type":"span","value":" (GDPR) is a regulation by the European Commission to make data protection stronger for people and organizations in the European Union. Clickatell is dedicated to maintaining GDPR compliance."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Lastly, make sure that your use of two-way numbers aligns with our "},{"url":"/legal/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"terms and conditions."}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" "}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Applying for a two-way number"}]},{"type":"paragraph","children":[{"url":"/sign-up/","type":"link","children":[{"type":"span","value":"Sign up for a Clickatell Platform account here"}]},{"type":"span","value":" and apply for a two-way number from within your account. Here are step-by-step guides if you need any help along the way:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"/faqs/answer/get-long-number-clickatell/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a long number"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a short code"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"During the festive season, some network carriers in the United Kingdom implement a freeze period on short code processing. The freeze period usually ranges from mid-December to mid-January. It is therefore recommended that short code provisioning and amendments/migrations are done before the freeze period to avoid delays."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations"}},{"id":"DatoCmsTemplateHelpCenter-62305907","slug":"need-know-south-african-short-codes","question":"What do I need to know about South African short codes?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"What two-way options are available?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell offers dedicated "},{"url":"/faqs/answer/what-is-a-short-code/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" in South Africa."}]},{"type":"paragraph","children":[{"type":"span","value":"A South African short code is five digits long and has four accompanying long numbers, one for each local network. When you send a message using a short code as a source address, the receiving handset will see the relevant long number associated with that short code as the sender ID. For example, when you send a message to a Vodacom handset from your short code, the recipient will receive that message from the Vodacom long number for that short code. The long numbers will be unique to each short code."}]},{"type":"paragraph","children":[{"type":"span","value":"In South Africa, a short code is country-specific and can only be used to send and receive messages in South Africa."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the expected provisioning times for short codes?"}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell will procure the short code and coordinate the approval process with all supported mobile operators on your behalf. The entire process can take up to seven days."}]},{"type":"paragraph","children":[{"type":"span","value":"On approval, your dedicated short code is randomly assigned from a pool of available numbers."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What are the costs involved with a short code?"}]},{"type":"paragraph","children":[{"type":"span","value":"A dedicated Sout-African short code has a once-off application fee as well as a monthly subscription fee. All incoming messages to your short code are free, but you pay for outgoing messages."}]},{"type":"paragraph","children":[{"type":"span","value":"To get a complete pricing estimate, go to the "},{"url":"/pricing-and-coverage/message-pricing/#step-1/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell pricing estimator"}]},{"type":"span","value":", select "},{"type":"span","marks":["emphasis"],"value":"South Africa -> Two-way messages -> Random short code"},{"type":"span","value":", and indicate your expected outbound message volumes. "}]},{"type":"paragraph","children":[{"type":"span","value":"Please bear in mind that all outgoing message pricing is estimated as costs are calculated at the time of sending."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Best practices"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Here is a short checklist of "},{"url":"/faqs/answer/best-practices-sending-sms-globally/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"general best practices for SMS campaigns"}]},{"type":"span","value":" that we recommend keeping in mind when sending SMS campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In addition to the general best practices, it is best practice in South Africa to offer the recipient a free method to opt-out of your list."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"It is recommended that you identify your company name in the body of your message, since it is not possible to receive a message from a short code in South Africa but only from the associated long numbers as per network regulations."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"For insurance-driven marketing programs, a reverse billed short code is recommended by the Insurance Ombudsman due to the fact that the mobile subscriber needs to have a free opt-out message. "},{"url":"/contact/contact-sales/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Please contact our sales team"}]},{"type":"span","value":" for more information on a reverse billed short codes."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Regulatory information"}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://www.icasa.org.za/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Independent Communications Authority of South Africa (ICASA)"}]},{"type":"span","value":" is the official regulator of the South African communications, broadcasting, and postal services sectors."}]},{"type":"paragraph","children":[{"type":"span","value":"We’ve created a quick overview of "},{"url":"/faqs/answer/south-africa-sms-messaging-regulations-and-restrictions/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS regulations and restrictions in South Africa"}]},{"type":"span","value":" that may be applicable to your short code."}]},{"type":"paragraph","children":[{"type":"span","value":"It is your responsibility to consult with your legal team and to ensure that your opt-in and opt-out processes, message content, and all other aspects of your message sending within South Africa comply with the applicable legislation as well as the "},{"url":"/legal/communicator-developer-central/send-two-way-sms/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell terms and conditions"}]},{"type":"span","value":" to avoid your number being blocked or substantial fines being imposed."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell is also a member of the "},{"url":"https://waspa.org.za/coc/15-9/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Wireless Application Service Providers’ Association (WASPA)"}]},{"type":"span","value":" and we are bound by their code of conduct."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Apply for a South African short code "}]},{"type":"paragraph","children":[{"type":"span","value":"For more information about applying for a South-African short code, see "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/apply-short-code","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How to apply for a short code."}]}]},{"type":"paragraph","children":[{"type":"span","value":"During the festive season, many network operators in SA implement a freeze period on short code processing. The freeze period usually ranges from mid-December to mid-January. It is therefore recommended that short code provisioning and amendments/migrations are done before the freeze period to avoid delays."}]},{"type":"paragraph","children":[{"type":"span","value":"For more information on premium short codes and reverse-billed short codes, "},{"url":"/contact/contact-sales/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"please contact our Sales Team"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62253046","name":"SMS"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-105532906","name":"Country Regulations"}},{"id":"DatoCmsTemplateHelpCenter-62325591","slug":"what-is-sender-id","question":"What is a Sender ID?","body":{"blocks":[{"id":"eCBzhtD6RwapvH9ItmJWIQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A Sender ID ("},{"type":"span","marks":["emphasis"],"value":"from "},{"type":"span","value":"address) is the name or number that identifies the sender of an SMS message."}]},{"type":"paragraph","children":[{"type":"span","value":"When a message is delivered to a mobile phone, the recipient may see any one of the following "},{"type":"span","marks":["emphasis"],"value":"from"},{"type":"span","value":" address formats. This will indicate who the message came from."}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An international number such as +1234567890."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A local number."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"A short code (a short number, usually five or six digits only)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"An alphanumeric originator such as “Message”."}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"From "},{"type":"span","value":"addresses differ from country to country and carrier to carrier. This is because, in some countries, carriers block SMS messages sent from foreign numbers. To ensure delivery, Clickatell automatically changes the Sender ID to a local or otherwise acceptable number."}]},{"type":"paragraph","children":[{"type":"span","value":"Clickatell does not support custom alphanumeric Sender ID requests, but we do support "},{"url":"https://www.clickatell.com/help-center/sms/short-codes/what-is-a-short-code/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"short codes"}]},{"type":"span","value":" and "},{"url":"https://www.clickatell.com/help-center/sms/long-numbers/what-is-a-long-number/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"long numbers"}]},{"type":"span","value":" as sender sources."}]},{"item":"eCBzhtD6RwapvH9ItmJWIQ","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also 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