{"componentChunkName":"component---src-templates-help-center-topic-js","path":"/help-center/general/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62325539","slug":"clickatell-support-unicode/","question":"Does Clickatell support Unicode?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62325538","name":"General","icon":{"url":"https://www.datocms-assets.com/54467/1672853524-info.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The Clickatell Platform allows you to specify the character set you use in your messages. If the charset is not specified, all messages are encoded in the UTF-8 Unicode standard by default. The UTF-8 library covers almost all written characters and symbols for all major languages. It was also designed for backward compatibility with ASCII."}]},{"type":"paragraph","children":[{"type":"span","value":"A large number of mobile networks support only the GSM character set. The GSM character set is much smaller than UTF-8, so it’s possible that some characters may not be supported."}]},{"type":"paragraph","children":[{"type":"span","value":"Our system was developed to determine the encoding needed for the optimal delivery of an SMS message automatically. If any characters in your submitted messages are not supported by the mobile network carrier, we will automatically convert the message to the hexadecimal Unicode format required to ensure delivery."}]},{"type":"paragraph","children":[{"type":"span","value":"We therefore fully support Unicode encoding with no effort from your side, we do it automatically for you. Messages should be submitted to our platform in a text (unconverted format), we’ll handle the Unicode conversion for you when required."}]},{"type":"paragraph","children":[{"type":"span","value":"If a message is converted to the hexadecimal Unicode format, fewer characters can be accommodated per message part. With this format, message parts consist of only 70 characters."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-114448193","slug":"verify-server-supports-tls1-2/","question":"How do I verify whether my server supports TLS1.2?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62325538","name":"General","icon":{"url":"https://www.datocms-assets.com/54467/1672853524-info.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To test whether your server is TLS1.2 compatible, perform "},{"url":"https://devanswers.co/test-server-tls-1-2-ubuntu/","meta":[{"id":"rel","value":"noreferrer noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["underline"],"value":"these instructions"}]},{"type":"span","value":" from a Linux desktop.  "}]},{"type":"paragraph","children":[{"type":"span","value":"Alternatively, here are versions of Operating Systems and Applications that commonly support TLS1.2: "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Windows"},{"type":"span","value":"  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Windows 7 "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Windows Server 2008 R2+ "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" \n"},{"type":"span","marks":["strong"],"value":"Linux"},{"type":"span","value":" \nLinux applications are primarily dependent on the OpenSSL version installed. The examples provided are platforms where the default OpenSSL included is sufficiently new:  "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Ubuntu - 12.04 (Precise) or better "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Red Hat / CentOS - v6+ "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Debian - 7.0 (Wheezy) "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":" \n"},{"type":"span","marks":["strong"],"value":"OpenSSL"},{"type":"span","value":" \nThis needs to be at least version 1.0.1. "}]},{"type":"paragraph","children":[{"type":"span","value":" \n"},{"type":"span","marks":["strong"],"value":".NET"},{"type":"span","value":" \nVersion 4.6 defaults to TLS 1.2. Version 4.5 and below require a specific flag for TLS to be set, however, for versions below 4.5, your system will still need .NET 4.5 Installed to support TLS 1.2. \n \n"},{"type":"span","marks":["strong"],"value":"Java"},{"type":"span","value":" \nVersion 8 (1.8) defaults to TLS 1.2. Java 7 (1.7) needs to be told to use TLS 1.2. \n \n"},{"type":"span","marks":["strong"],"value":"PHP/Ruby/Node.js"},{"type":"span","value":" \nThese rely mostly on OpenSSL to handle TLS needs. Check that your version of OpenSSL is at least 1.0.1. "}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62329965","slug":"character-sets-clickatell-support/","question":"What character sets do you support?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62325538","name":"General","icon":{"url":"https://www.datocms-assets.com/54467/1672853524-info.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Our standard integration will support all characters in the GSM character set. Any message created on a standard Western-language keyboard will be supported by our system. "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120844544","slug":"where-find-api-id-api-key/","question":"Where can I find my API ID and API Key?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62325538","name":"General","icon":{"url":"https://www.datocms-assets.com/54467/1672853524-info.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"120844542","model":{"apiKey":"image"}},{"id":"168317877","model":{"apiKey":"image"}},{"id":"120844543","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To find your API ID:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log into the "},{"url":"https://authentication-portal.clickatell.com/login","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell Portal."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Navigate to "},{"url":"https://clickatell.gitbook.io/chat-commerce-platform/navigation-and-access/user-portal/view-and-edit-api-integrations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"My Workspace -> API Integrations"}]},{"type":"span","value":"."}]}]}]},{"item":"120844542","type":"block"},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select an API integration from the table to see its details."}]}]}]},{"item":"168317877","type":"block"},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"In the block on the right, you'll find the API ID and API Key."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can also generate a new API Key from here if your current one has been compromised. "}]}]}]},{"item":"120844543","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}}],"totalCount":4},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-120844544","topicId":"DatoCmsTaxonomyTopic-62325538"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}