{"componentChunkName":"component---src-templates-help-center-topic-js","path":"/help-center/chat-2-pay/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-120716531","slug":"host-payment-page-on-my-domain","question":"Am I able to host the payment page on my domain?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"Oj4R4bHQRRyw2JY1QrGnIw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, our current system does not allow for hosting the checkout page directly on your domain. However, we offer "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"customization options"}]},{"type":"span","value":" to ensure a seamless and branded checkout experience for your customers by incorporating your logo prominently on the checkout page. This level of customization aims to maintain brand consistency and enhance customer trust, even though the checkout page is hosted on our secure servers."}]},{"item":"Oj4R4bHQRRyw2JY1QrGnIw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I customize my Chat 2 Pay checkout experience?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/manage-order-details-on-chat-2-pay-payment-page/","type":"link","children":[{"type":"span","value":"How do I manage order details on my Chat 2 Pay payment page?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120750464","slug":"cancel-payment-request-sent-from-chat-desk","question":"Can I cancel the payment request sent from Chat Desk?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","icon":null},"body":{"blocks":[{"id":"120750463","model":{"apiKey":"image"}},{"id":"b91W5mg_TUKD38w1QXxBFQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, a payment request can be canceled if the end-user has not yet clicked on the payment link sent to them."}]},{"type":"paragraph","children":[{"type":"span","value":"You cannot cancel a payment request if an end-user has already accessed the link or if it has expired."}]},{"type":"paragraph","children":[{"type":"span","value":"See "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay#cancel-a-payment-request","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":" for more information on canceling payments."}]},{"item":"120750463","type":"block"},{"item":"b91W5mg_TUKD38w1QXxBFQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-desk/enable-chat-2-pay-on-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I enable Chat 2 Pay on Chat Desk?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120873754","slug":"cancel-payment-request-sent-from-chat-flow","question":"Can I cancel the payment request sent from Chat Flow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120747089","name":"Chat 2 Pay in Chat Flow","icon":null},"body":{"blocks":[{"id":"J1wYwZLyRQW7KAUqZfzqwQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No. Once the link is presented to the end-user, the flow-builder or the Chat Flow application cannot cancel or 'call back' the payment link. If the end-user doesn't click the link within 5 minutes or doesn't complete their payment within 15 minutes, the payment link will expire. Once the link has expired, it cannot be reactivated and a new link must be sent to the end-user."}]},{"item":"J1wYwZLyRQW7KAUqZfzqwQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/enable-chat-2-pay-on-chat-flow/","type":"link","children":[{"type":"span","value":"How do I enable Chat 2 Pay on Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/remove-chat-2-pay-from-workflow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I remove Chat 2 Pay from my workflow?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-143662684","slug":"customize-chat-2-pay-checkout-experience","question":"Can I customize my Chat 2 Pay checkout experience?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"143662683","model":{"apiKey":"image"}},{"id":"KELfmVE4R-q2pvulEuceZA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can personalize the payment page with your company logo. To display your logo during the checkout process, please follow these steps:"}]},{"type":"paragraph","children":[{"type":"span","value":"1.      Go to "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" -> "},{"type":"span","marks":["emphasis"],"value":"Chat 2 Pay."}]},{"type":"paragraph","children":[{"type":"span","value":"2.      Select the configuration you want to customize."}]},{"type":"paragraph","children":[{"type":"span","value":"3.      Click the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" button."}]},{"type":"paragraph","children":[{"type":"span","value":"4.      Click "},{"type":"span","marks":["emphasis"],"value":"Payment Settings."}]},{"type":"paragraph","children":[{"type":"span","value":"5.      Scroll to the "},{"type":"span","marks":["emphasis"],"value":"Payment Page Styling"},{"type":"span","value":" section at the bottom."}]},{"type":"paragraph","children":[{"type":"span","value":"6.      Upload your logo according to the recommended dimensions and save."}]},{"item":"143662683","type":"block"},{"item":"KELfmVE4R-q2pvulEuceZA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see"},{"type":"span","value":":"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/host-payment-page-on-my-domain/","type":"link","children":[{"type":"span","value":"Am I able to host the payment page on my domain?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/manage-order-details-on-chat-2-pay-payment-page/","type":"link","children":[{"type":"span","value":"How do I manage order details on my Chat 2 Pay payment page?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120907432","slug":"remove-chat-2-pay-from-workflow","question":"Can I remove Chat 2 Pay from my workflow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120747089","name":"Chat 2 Pay in Chat Flow","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To stop using Chat 2 Pay in Chat Flow:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Remove the "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay node"}]},{"type":"span","value":" from the specific workflow where you no longer want to use it. Simply select the node and click the bin icon in the top right. Remember to rebuild the portion of the workflow where you've removed the Chat 2 Pay node, otherwise, when the end-user reaches this point with no next step configured, the flow will just end unexpectedly and the end-user will receive an error message."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Depending on the scenario, you can de-link the WhatsApp number from the particular flow completely. In Chat Flow, navigate to the Routing section and "},{"url":"https://guides.clickatell.com/flow/configuration/to-manage-a-route#whatsapp-routing","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"remove the relevant route"}]},{"type":"span","value":". Remember that by doing this the end-users will receive no response if they attempt to contact your business on that number if the number is not linked to another workflow. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"You can also disable Chat Flow from your "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay configuration"}]},{"type":"span","value":" in the Clickatell Portal. Note that this will remove Chat 2 Pay from Chat Flow completely, and you won't be able to use it in any of your workflows in Chat Flow. "}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120746427","slug":"can-i-test-my-chat-2-pay-integration","question":"Can I test my Chat 2 Pay integration?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"L0NLdqBsTAqVHwzHDTc3FA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes. You can add a Chat 2 Pay sandbox configuration that allows you to test your Chat 2 Pay setup without using \"real\" money. "}]},{"type":"paragraph","children":[{"type":"span","value":"Sandbox configurations allow you to link your Chat 2 Pay configuration to a sandbox instance of your payment processor. Where a production configuration is linked to a production payment gateway (i.e., when you click the payment link it renders a payment page that accepts real credit cards), a sandbox configuration lets you use test cards on the payment gateway. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can have multiple Sandbox Chat 2 Pay configurations in your account. "}]},{"item":"L0NLdqBsTAqVHwzHDTc3FA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"You cannot promote a sandbox configuration directly into production at this time. You will need to create a separate production configuration to use Chat 2 Pay in the production environment."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-143657084","slug":"payment-links-in-multiple-currencies-chat-desk","question":"Can payment links be sent in multiple currencies from Chat Desk?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","icon":null},"body":{"blocks":[{"id":"143662282","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes. If you have "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configured "}]},{"type":"span","value":"multiple currencies in your Chat 2 Pay settings, all the supported currencies will be visible on Chat Desk. An agent can search for the currency and send a payment link for those currencies."}]},{"item":"143662282","type":"block"}]}}}},{"id":"DatoCmsTemplateHelpCenter-105060428","slug":"does-chat-2-pay-support-3d-secure","question":"Does Chat 2 Pay support 3D Secure?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"ft3WHUHjQ5qwh6bG_zkBDg","model":{"apiKey":"image"}},{"id":"aeBzkQgyT2yOGFf528RzyA","model":{"apiKey":"image"}},{"id":"JGstdSMiSXyyeNXqgESptQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, Chat 2 Pay supports the 3D Secure 1.0 and 2.0 protocols. "}]},{"item":"ft3WHUHjQ5qwh6bG_zkBDg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What is 3DS?"}]},{"type":"paragraph","children":[{"type":"span","value":"3D Secure (3DS) is an authentication protocol that helps to minimize costly fraudulent transactions by adding an extra layer of protection to the payment journey. After entering credit/debit card details for online transactions, the customer is asked to authenticate their identity using methods such as two-factor authentication (One-Time Passwords) or biometrics (e.g., fingerprints, facial recognition)."}]},{"item":"aeBzkQgyT2yOGFf528RzyA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"How is 3DS activated on Chat 2 Pay?"}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay allows clients to decide if and how 3DS is used for their transactions. Clients may configure the following options for 3DS authentication on their transactions:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"All Transactions: "},{"type":"span","value":"For this option, all transactions processed on your account will be required to go through the 3DS authentication process."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"First Transactions:"},{"type":"span","value":" Only the cardholder’s first transaction will be required to go through the 3DS authentication process. Subsequent transactions will then not be required to go through the 3DS authentication process, thereby improving user experience."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"None:"},{"type":"span","value":" 3DS authentication would not be required for any of your transactions. This however means that you bear the risk of the transaction."}]}]}]},{"item":"JGstdSMiSXyyeNXqgESptQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/differences-between-3ds-1-0-and-2-0/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the major differences between 3DS 1.0 and 2.0?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-HW28GsfQTAiLnAR955vFlg","slug":"chat-2-pay-chargebacks-reversals-refunds","question":"Does Chat 2 Pay support chargebacks, reversals, and refunds?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"Chargebacks"}]},{"type":"paragraph","children":[{"type":"span","value":"If you have any chargeback-related issues, you can reach out to the Clickatell "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" to get any general issues resolved promptly."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Reversals and refunds"}]},{"type":"paragraph","children":[{"type":"span","value":"If a transaction is unsuccessful and maintains the same status, and that status is no older than 48 hours, Chat 2 Pay automatically reverses the transaction. Once a transaction has been in a pending state for over 24 hours, it cannot be reversed and must be refunded."}]},{"type":"paragraph","children":[{"type":"span","value":"Please contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" for assistance with refunds."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Auto-reversals"}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay supports reversals via Reversal APIs. It also supports auto-reversals on Chat Flow when a transaction is in a REVIEW state."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-189895331","slug":"how-can-i-become-pci-compliant","question":"How can I become PCI compliant? ","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null},"body":{"blocks":[{"id":"ORRCAm5bTS6foSzY4zQfuw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Becoming PCI compliant involves a series of steps: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Assess the current security measures: Evaluate existing practices to identify gaps in security. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Implement necessary safeguards: Apply security controls such as encryption, access controls, and regular vulnerability scans. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Regularly monitor and test systems: Continuously assess the effectiveness of security measures and conduct penetration testing. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Seek validation: Choose between self-assessment or external audit to validate compliance with PCI DSS requirements. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Maintain compliance: Establish ongoing practices to ensure continued adherence to security standards. "}]}]}]},{"item":"ORRCAm5bTS6foSzY4zQfuw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-does-pci-compliance-mean/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does PCI compliance mean?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/is-pci-compliance-required-by-law/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Is PCI compliance required by law?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120716120","slug":"how-can-i-use-chat-2-pay","question":"How can I use Chat 2 Pay?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"fN8j8nY6RQ-hfpOUa2PGgw","model":{"apiKey":"image"}},{"id":"X6w7TTiqRaqEaHDfPlCz1A","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is available on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact"}]},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"package, which includes access to all the channels and applications listed below. "}]},{"type":"paragraph","children":[{"type":"span","value":"Once you've "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configured Chat 2 Pay"}]},{"type":"span","value":" on your account, you can send out payment links via "},{"type":"span","marks":["strong"],"value":"SMS"},{"type":"span","value":" and "},{"type":"span","marks":["strong"],"value":"WhatsApp "},{"type":"span","value":"chat channels using the following applications to trigger the transaction:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Live agent messaging via Chat Desk:"},{"type":"span","value":" When customers are chatting with your live agents using Chat Desk, the agent can send the customer a payment link to make a payment."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Automated messaging via Chat Flow:"},{"type":"span","value":" As a flow-builder, you can embed a Chat 2 Pay node into your workflows to trigger payment requests to your customers on chat. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Salesforce Order Management Integration:"},{"type":"span","value":" Embed a Chat 2 Pay “extension” into your Salesforce CRM/OMS to allow a call center agent to trigger the payment request."}]}]}]},{"item":"fN8j8nY6RQ-hfpOUa2PGgw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"You'll need a merchant ID from the Payment Gateway - contact "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"our Support Team"}]},{"type":"span","marks":["emphasis"],"value":" for assistance in getting your merchant ID."}]},{"item":"X6w7TTiqRaqEaHDfPlCz1A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to send payment requests in Chat Desk via Chat 2 Pay."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to use the Chat 2 Pay node to send payment requests in Chat Flow."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to embed a Chat 2 Pay extension into Salesforce."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-143680379","slug":"how-configure-chat-2-pay-on-my-account","question":"How do I configure Chat 2 Pay on my account?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"143680423","model":{"apiKey":"image"}},{"id":"bvmiTc6FRYGPRXBOndahkw","model":{"apiKey":"image"}},{"id":"ZmB0OGF7SWuj5r_6dSU4-Q","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can add multiple Sandbox and Production Chat 2 Pay configurations to your account. View the detailed steps in our "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay User Guide"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note:"},{"type":"span","marks":["emphasis"],"value":" You can link multiple Chat 2 Pay configurations to your "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Flow"}]},{"type":"span","marks":["emphasis"],"value":" application, however, only one Chat 2 Pay configuration can be linked to your "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Desk"}]},{"type":"span","marks":["emphasis"],"value":" application."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"143680423","type":"block"},{"item":"bvmiTc6FRYGPRXBOndahkw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Once successfully configured, an "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/activation-keys-for-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"Activation Key"}]},{"type":"span","value":" is generated. This is the key you'll use to authenticate "},{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay API calls"}]},{"type":"span","value":" and activate your linked applications like "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Salesforce"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"ZmB0OGF7SWuj5r_6dSU4-Q","type":"block"}]}}}},{"id":"DatoCmsTemplateHelpCenter-120717340","slug":"disable-chat-2-pay-configuration","question":"How do I disable my Chat 2 Pay configuration?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can easily disable your Chat 2 configuration by disabling or unlinking the applications that are integrated into it."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable channels linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> Products -> Chat 2 Pay"},{"type":"span","value":". In the "},{"type":"span","marks":["emphasis"],"value":"Linked Channels "},{"type":"span","value":"section, click the \"Enable/ Disable\" toggle."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable applications linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace ->"},{"type":"span","value":" "},{"type":"span","marks":["emphasis"],"value":"Products -> Chat 2 Pay"},{"type":"span","value":". In the Linked Products section click the \"Enable/ Disable\" toggle."}]},{"type":"paragraph","children":[{"type":"span","value":"In the case of Chat Flow, it will prompt you to check any flows that are currently using the Chat 2 Pay node linked to this configuration. You will need to remove those nodes from your workflows in Chat Flow before Chat 2 Pay will allow you to proceed."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable APIs linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"Products -> Chat 2 Pay"},{"type":"span","value":" -> "},{"type":"span","marks":["emphasis"],"value":"Configure"},{"type":"span","value":". In the "},{"type":"span","marks":["emphasis"],"value":"Callback Notification"},{"type":"span","value":" section, click the \"Enable/ Disable\" toggle to disable applications linked to this API."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120749091","slug":"enable-chat-2-pay-on-chat-desk","question":"How do I enable Chat 2 Pay on Chat Desk?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","icon":null},"body":{"blocks":[{"id":"120749088","model":{"apiKey":"image"}},{"id":"btjNTjdyScKB83IfOo9ASA","model":{"apiKey":"image"}},{"id":"120749090","model":{"apiKey":"image"}},{"id":"NqwPqDlJS2KhdLy0rGVLyQ","model":{"apiKey":"image"}},{"id":"Hwadhe1oSCCGKdz83YsbTg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Although you get access to the Chat 2 Pay functionality by default if you are on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you must first "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configure"}]},{"type":"span","value":" Chat 2 Pay in your Clickatell Portal. Once Chat 2 Pay is correctly configured (i.e., the status is \"Complete\"), you can link it to your Chat Desk application."}]},{"item":"120749088","type":"block"},{"item":"btjNTjdyScKB83IfOo9ASA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Your agents can now see and use the "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay extension"}]},{"type":"span","value":" in Chat Desk."}]},{"item":"120749090","type":"block"},{"item":"NqwPqDlJS2KhdLy0rGVLyQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Currently, only agents on Chat Desk can send a Chat 2 Pay link to end-users. However, a Supervisor can see all the details of Chat 2 Pay transactions (e.g., how many Chat 2 Pay payment links were sent, which agent(s) sent the Chat 2 Pay payment links, what the current and past statuses of a Chat 2 Pay transaction are, etc.) in the Supervisor Desk."}]},{"item":"Hwadhe1oSCCGKdz83YsbTg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-desk/cancel-payment-request-sent-from-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I cancel the payment request sent from Chat Desk?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120747787","slug":"enable-chat-2-pay-on-chat-flow","question":"How do I enable Chat 2 Pay on Chat Flow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120747089","name":"Chat 2 Pay in Chat Flow","icon":null},"body":{"blocks":[{"id":"120747785","model":{"apiKey":"image"}},{"id":"KfBdJmcZQICxXnVwlRbp7A","model":{"apiKey":"image"}},{"id":"YuI_kU_TSoGD2bSCSMJq1Q","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Although you get access to the Chat 2 Pay functionality by default if you are on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you must first "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configure"}]},{"type":"span","value":" Chat 2 Pay in your Clickatell Portal. Once Chat 2 Pay is correctly configured (i.e., the status is \"Complete\"), you can link it to your Chat Flow application."}]},{"item":"120747785","type":"block"},{"item":"KfBdJmcZQICxXnVwlRbp7A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Your flow-builders can now use the "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay node"}]},{"type":"span","value":" in Chat Flow when building out their flows. "}]},{"type":"paragraph","children":[{"type":"span","value":"You only need to configure your Chat 2 Pay settings on the Clickatell Portal once - the same configuration is used for all Chat 2 Pay nodes used in Chat Flow. You can use a Chat 2 Pay node in multiple workflows to trigger a payment link to your end-users. Each payment link generated is unique and will link back to that particular payment for that flow."}]},{"item":"YuI_kU_TSoGD2bSCSMJq1Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/remove-chat-2-pay-from-workflow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I remove Chat 2 Pay from my workflow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-flow/cancel-payment-request-sent-from-chat-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I cancel the payment request sent from Chat Flow?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-143679244","slug":"manage-order-details-on-chat-2-pay-payment-page","question":"How do I manage order details on my Chat 2 Pay payment page?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"143679243","model":{"apiKey":"image"}},{"id":"Bi2nhYVORyGWFNpPujtdZg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"When a customer pays for their order, they will see a list of their order items displayed on the payment page. The order details can contain details like Product ID, Product Name, Quantity, Price, and Tax. These details can be obtained via our Order Management System or passed to Clickatell via APIs to display on the payment page. The tax amount is handled by you and is passed through the "},{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"API "}]},{"type":"span","value":"to Clickatell. "}]},{"item":"143679243","type":"block"},{"item":"Bi2nhYVORyGWFNpPujtdZg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay API documentation"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-commerce-messages","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Commerce Messages guide"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I customize my Chat 2 Pay checkout experience?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/host-payment-page-on-my-domain/","type":"link","children":[{"type":"span","value":"Am I able to host the payment page on my domain?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-QeWK8m-hQfWcabzhps4InA","slug":"receive-payments-using-chat-2-pay","question":"How do I receive payments when using Chat 2 Pay?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay does not handle the flow of funds. You as the merchant have a direct relationship with the payment gateway and your bank (the merchant bank). The flow of funds is between these two parties."}]},{"type":"paragraph","children":[{"type":"span","value":"If the transaction "},{"type":"span","marks":["strong"],"value":"fails"},{"type":"span","value":", Chat 2 Pay exposes a "},{"type":"span","marks":["strong"],"value":"Reversal API "},{"type":"span","value":"that can be executed once a transaction is unsuccessful."}]},{"type":"paragraph","children":[{"type":"span","value":"If a payment is in the REVIEW state, Chat 2 Pay will request a "},{"type":"span","marks":["strong"],"value":"payment status confirmation"},{"type":"span","value":" from the payment gateway. This status update will then be used to "},{"type":"span","marks":["strong"],"value":"auto-reverse"},{"type":"span","value":" the transaction if applicable."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How does Chat 2 Pay payment links work?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/chat-2-pay-chargebacks-reversals-refunds/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Chat 2 Pay support chargebacks, reversals, and refunds?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120746785","slug":"how-does-chat-2-pay-payment-links-work","question":"How does Chat 2 Pay payment links work?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"dNUEhoIaR3qSBuZHbiLk7w","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A secure payment link is generated for customers without a "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/what-is-a-tokenized-payment/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"tokenized "}]},{"type":"span","value":"card on the Chat 2 Pay platform and sent via the selected "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-c","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"chat channel"}]},{"type":"span","value":" for payment. Clicking the link opens a secure payment page where customers can provide their payment information and select whether to save their card for future use."}]},{"type":"paragraph","children":[{"type":"span","value":"The payment link sent on chat expires after "},{"type":"span","marks":["strong"],"value":"5 minutes"},{"type":"span","value":" if it is not clicked. Once the customer clicks it, the expiry time is extended for an additional "},{"type":"span","marks":["strong"],"value":"15 minutes"},{"type":"span","value":" to allow the customer to complete the payment. The payment page expires in 15 minutes, after which the transaction fails."}]},{"type":"paragraph","children":[{"type":"span","value":"If the delivery of the payment link or receipt fails, the transaction will need to be re-initiated by the customer when chatting with a bot or the live agent. We store details of the delivery of the payment link."}]},{"item":"dNUEhoIaR3qSBuZHbiLk7w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-do-i-receive-payments-when-using-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I receive payments when using Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What happens if my Chat 2 Pay transaction fails?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I resolve it if my payment is in REVIEW state?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-189895382","slug":"is-pci-compliance-required-by-law","question":"Is PCI compliance required by law?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null},"body":{"blocks":[{"id":"Kv8Lb9awQSGTzZkOFkq8fg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"While PCI compliance is not mandated by law in the same way as certain regulations, it is often required by the payment card industry and contractual agreements. Regulatory bodies may indirectly influence the need for PCI compliance, as non-compliance could result in hefty fines or legal consequences. Moreover, industry standards demand that businesses maintain a secure environment for payment data, making PCI compliance a practical necessity to protect both customers and the organization's reputation. "}]},{"item":"Kv8Lb9awQSGTzZkOFkq8fg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-does-pci-compliance-mean/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does PCI compliance mean?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/how-can-i-become-pci-compliant/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I become PCI compliant?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-121661388","slug":"payment-information-safe-using-chat-2-pay","question":"Is payment information safe when using Chat 2 Pay?  ","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay only delivers a payment link or tokenized payments to customers via their selected channel. The actual payment, i.e., the point at which the customer enters their payment information, is done via a secure payment page with multiple security measures to protect customers' card information. "}]},{"type":"paragraph","children":[{"type":"span","value":"Your customer's payment information is extremely secure with tokenization. The token is a stand-in for the actual details and is useless without the proper authentication processes. Additionally, by not storing sensitive information on our servers, we minimize the risk of data breaches."}]},{"type":"paragraph","children":[{"type":"span","value":"The payment page is also PCI-DSS certified. To learn more about PCI-DSS certification please "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"read here"}]},{"type":"span","value":"."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120716796","slug":"what-reports-do-i-have-access-to","question":"What Chat 2 Pay reports do I have access to?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"BjGklJO7RXaHTd_bqgCYMg","model":{"apiKey":"image"}},{"id":"dPT7z4R1TqqEMABCnZ_oZw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"All Chat 2 Pay clients have access to a "},{"type":"span","marks":["strong"],"value":"usage report"},{"type":"span","value":" from Clickatell and a "},{"type":"span","marks":["strong"],"value":"transactional report"},{"type":"span","value":" from your payment provider."}]},{"type":"paragraph","children":[{"type":"span","value":"You can view and download the Clickatell Report from the "},{"type":"span","marks":["emphasis"],"value":"Analytics and Reports"},{"type":"span","value":" section in the "},{"url":"https://app.clickatell.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell Portal."}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more information, see our "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"BjGklJO7RXaHTd_bqgCYMg","type":"block"},{"item":"dPT7z4R1TqqEMABCnZ_oZw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"In addition to the online dashboards, you can also retrieve raw data from a secure server, enabling you to analyze and apply your own insights in your environment and keep the history in your data lakes. "}]},{"type":"paragraph","children":[{"type":"span","value":"The raw data is supplied as standardized, templated sets of data elements referred to as \"data templates\". "},{"type":"span","marks":["emphasis"],"value":"Data Templates"},{"type":"span","value":" are generic datasets created for each application and normalized for clients' easy consumption. You can download these sets of raw data (CSV files) from a Clickatell-hosted cloud SFTP server."}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["strong"],"value":"weekly "},{"type":"span","value":"Data Sharing service is included as standard in all packages. You can upgrade to a higher frequency delivery at an "},{"type":"span","marks":["strong"],"value":"additional cost"},{"type":"span","value":". The table below describes the options available."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more information, see our "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/raw-data-access","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-ZgRm9FqXQVul4pJPlvOUrg","slug":"difference-between-3ds-1-0-and-2-0","question":"What are the major differences between 3DS 1.0 and 2.0?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Reduced drop-off:"},{"type":"span","value":" 3DS 2.0 recognizes that customers on mobile devices generate a lot more data points (e.g., device IDs, email addresses, billing addresses, browser information) than what was available when 3DS 1.0 was conceived. Card issuers who accept these data points can therefore make a "},{"type":"span","marks":["underline"],"value":"real-time decision"},{"type":"span","value":" on whether additional customer authentication is required or not. Unlike 3DS 1.0, the additional authentication via OTP or biometrics is only requested in some instances and not all."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Device-specific biometric authentication:"},{"type":"span","value":" Unlike 3DS 1.0, 3DS 2.0 can replace the more intrusive OTP authentication mechanism with less intrusive biometric requests such as fingerprint or facial recognition. 3DS 2.0 is built with support for both iOS and Android mobile OS, and can determine the least intrusive authentication method on a customer-by-customer basis."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Compliance with PSD2 SCA: "},{"type":"span","value":"Companies doing business in Europe need to comply with PSD2 SCA requirements, which 3DS 2.0 adheres to. Therefore, many card issuers in Europe already support 3DS 2.0."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/does-chat-2-pay-support-3d-secure/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Chat 2 Pay support 3D Secure?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-189895087","slug":"what-does-pci-dss-mean","question":"What does PCI DSS mean?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null},"body":{"blocks":[{"id":"By0vRQQgRqmguGZQXioi7Q","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":4,"children":[{"type":"span","marks":["strong"],"value":"What is the PCI DSS?"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"The PCI DSS, or Payment Card Industry Data Security Standard, is a comprehensive framework established to ensure the secure handling of payment card data. It outlines a set of requirements and best practices to safeguard cardholder information during transactions. The PCI DSS encompasses various security controls, including encryption, access controls, network security, and regular monitoring, aimed at preventing data breaches and ensuring the confidentiality of payment data. "}]},{"type":"paragraph","children":[{"type":"span","value":"By adhering to PCI DSS, organizations ensure that customer payment information remains protected, fostering customer trust and preventing data breaches that could result in financial loss and reputational damage. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","marks":["strong"],"value":"Who does PCI DSS apply to?"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"PCI DSS applies to any organization that processes, stores, or transmits payment card data. This includes merchants, payment processors, financial institutions, service providers, and more. Regardless of size, all entities that handle payment card data are subject to PCI DSS requirements. The standard applies to a wide range of industries, from retail and e-commerce to hospitality and healthcare, reflecting the critical need to protect payment data across various sectors. "}]},{"item":"By0vRQQgRqmguGZQXioi7Q","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-is-a-pci-dss-compliance-checklist/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a PCI DSS compliance checklist?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-is-pci-dss-4-0-when-does-it-take-effect/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is PCI DSS 4.0? When does it take effect?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-189895082","slug":"what-does-pci-compliance-mean","question":"What does PCI compliance mean?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null},"body":{"blocks":[{"id":"EIuGXaa4QqKCFLgBIOwB1g","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"PCI compliance, short for Payment Card Industry compliance, refers to adhering to a set of security standards designed to protect payment card data during transactions. It encompasses the practices, protocols, and safeguards implemented by organizations to ensure the security, confidentiality, and integrity of cardholder information. Achieving PCI compliance signifies an organization's commitment to safeguarding sensitive data, reducing the risk of data breaches, and fostering trust among customers and partners. "}]},{"item":"EIuGXaa4QqKCFLgBIOwB1g","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/is-pci-compliance-required-by-law/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Is PCI compliance required by law?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/how-can-i-become-pci-compliant/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I become PCI compliant?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62248512","slug":"what-is-chat-2-pay","question":"What is Chat 2 Pay?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"KTLzMzuMQk6nyfCE_qekOg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay provides a convenient way to accept payments from your customers in their favorite messaging channels. "}]},{"type":"paragraph","children":[{"type":"span","value":"It enables you to send a payment request to your customers via an SMS or WhatsApp message. Clicking the URL embedded in the message opens a secure payment page where they can add a new or use a saved credit/debit card. This card is used to process their payments. If the card details were saved, the customer can make in-channel payments for future transactions by tapping a button or replying \"yes\" - no need to leave the channel or to complete card details again."}]},{"type":"paragraph","children":[{"type":"span","value":"With our "},{"type":"span","marks":["strong"],"value":"Clickatell-hosted checkout page"},{"type":"span","value":" and our innovative"},{"type":"span","marks":["strong"],"value":" tokenization and customer profile"},{"type":"span","value":" feature, Chat 2 Pay enables frictionless and secure in-channel, reply-based payments that are optimized for conversion and repeat purchases."}]},{"type":"paragraph","children":[{"type":"span","value":"As a payment facilitator rather than a gateway, Chat 2 Pay connects with established payment platforms to enable secure, compliant transactions worldwide. This messaging-based approach reduces operational costs while providing customers a convenient checkout experience within their preferred chat channels."}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is ideal to use to:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Improve the customer experience"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Reduce the cost of business"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Deliver convenient, contact-free checkout experiences"}]}]}]},{"item":"KTLzMzuMQk6nyfCE_qekOg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"General Chat 2 Pay FAQs"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/products/chat2pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay webpage"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-189895626","slug":"what-is-pci-dss-4-0-when-does-it-take-effect","question":"What is PCI DSS 4.0? When does it take effect?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null},"body":{"blocks":[{"id":"C8E-_tjPSWeNFKgFAW5pfw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":4,"children":[{"type":"span","marks":["strong"],"value":"What is PCI DSS 4.0?"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"PCI DSS 4.0 is the latest version of the Payment Card Industry Data Security Standard, published to address evolving security challenges and technological advancements. It introduces updates and enhancements to the framework, aligning it with current industry trends and emerging threats. PCI DSS 4.0 provides organizations with the tools and guidelines needed to maintain a secure payment environment in the face of changing cybersecurity landscapes. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":4,"children":[{"type":"span","marks":["strong"],"value":"When does PCI DSS v4.0 take effect?"},{"type":"span","value":" "}]},{"type":"paragraph","children":[{"type":"span","value":"The transition to PCI DSS v4.0 will span a two-year period, ensuring a smooth shift from the current version, PCI DSS v3.2.1. Until March 31, 2024, PCI DSS v3.2.1 will remain active and in use. Following this date, PCI DSS v4.0 will become the sole active version. As is customary with significant version updates, new requirements are anticipated, which are scheduled to become enforceable after March 31, 2025. Until that time, these requirements are considered best practices, allowing organizations a substantial window to prepare and adapt. This transition timeline offers companies ample opportunity to align their practices with the evolving standard. "}]},{"item":"C8E-_tjPSWeNFKgFAW5pfw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-does-pci-dss-mean/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does PCI DSS mean?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-is-a-pci-dss-compliance-checklist/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is a PCI DSS compliance checklist?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-189895447","slug":"what-is-a-pci-dss-compliance-checklist","question":"What is a PCI DSS compliance checklist?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-189894852","name":"PCI Compliance","icon":null},"body":{"blocks":[{"id":"GAc4OMAmQMeJQmBALKms1A","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A PCI DSS compliance checklist is a comprehensive guide that outlines the steps and requirements organizations need to fulfill to achieve and maintain PCI compliance. It typically includes: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Secure network and system configuration. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Protection of cardholder data through encryption. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Implementation of access controls and authentication. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Regular monitoring and testing of security measures. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Development and maintenance of secure applications. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Adoption of security policies and procedures. "}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Following a PCI DSS compliance checklist helps organizations systematically implement the necessary security controls and practices to ensure the protection of payment card data and meet PCI compliance standards. "}]},{"item":"GAc4OMAmQMeJQmBALKms1A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/blog/pci-dss-4-compliant-payments-for-call-centers/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Payments for Call Centers: Ensuring PCI DSS 4 Compliance."}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-does-pci-dss-mean/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What does PCI DSS mean?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/what-is-pci-dss-4-0-when-does-it-take-effect/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is PCI DSS 4.0? When does it take effect?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-fuCIG5ShRjCMNyMRv2-aSQ","slug":"what-is-a-tokenized-payment","question":"What is a tokenized payment?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay empowers your customers to facilitate payments seamlessly through one-tap or quick-reply functionalities, all within the confines of the chat channel. This functionality is facilitated by the implementation of tokenized payments. "}]},{"type":"paragraph","children":[{"type":"span","value":"Tokenized payments enable customers to store their payment information securely using PCIDSS-compliant payment vaults. The stored payment information is tokenized before storage and subsequent payments are processed using the tokens. Thus, customers can quickly check out from within the chat channel without having to provide their payment information again, which results in much-improved conversion rates."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120717254","slug":"payment-gateways-supported-by-chat-2-pay","question":"What payment gateways are supported by Chat 2 Pay?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"WWVMFp3DQWS15t9HalpQIg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A payment gateway is a merchant service provided by an application service provider that authorizes credit card or direct payment processing for online businesses. "}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"a payment gateway. It works essentially as a pass-through between the application your customer is using and a payment gateway. Chat 2 Pay is a one-of-its-kind payment orchestration product that can integrate into any payment gateway. Chat 2 Pay currently utilizes multiple payment gateways to process payments."}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay utilizes the Clickatell Gateway for in-chat payments, which is integrated with several gateways offering us global processing coverage. To start processing payment through Chat 2 Pay all we need is your acquiring MID credentials and we can have you accepting transactions without any development or integration required."}]},{"type":"paragraph","children":[{"type":"span","value":"Please get in touch with us for details on payment gateways we currently support."}]},{"item":"WWVMFp3DQWS15t9HalpQIg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/payment-methods-supported-by-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What payment methods are supported by Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120717112","slug":"payment-methods-supported-by-chat-2-pay","question":"What payment methods are supported by Chat 2 Pay?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[{"id":"ATG-BAYpRlKMuAvK2bfxfg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Supported payment methods include:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Visa and Mastercard debit and credit cards."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Visa and Mastercard's Click to Pay (only available for specific use cases - please contact us to get more details). "}]}]}]},{"item":"ATG-BAYpRlKMuAvK2bfxfg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/payment-gateways-supported-by-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What payment gateways are supported by Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-120746043","slug":"activation-keys-for-chat-2-pay/","question":"Why do I need activation keys for Chat 2 Pay?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay","icon":{"url":"https://www.datocms-assets.com/54467/1672853536-homepage-4.svg","gatsbyImageData":null}},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay","icon":null},"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Any application sending payment links with Chat 2 Pay needs an API key authorizing the transaction request. The activation key is generated and presented to you once the Chat 2 Pay "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configuration"}]},{"type":"span","value":" is complete. This is the key you'll use to activate your linked applications. All applications use the same activation key."}]},{"type":"paragraph","children":[{"type":"span","value":"You can have multiple activation keys for the same Chat 2 Pay account. However, you can only use one activation key at a time to authorize a transaction."}]},{"type":"paragraph","children":[{"type":"span","value":"If your activation key has been compromised, you can create a new activation key and delete the compromised key."}]}]}}}}],"totalCount":31},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-143657084","topicId":"DatoCmsTaxonomyTopic-62246959"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}