{"componentChunkName":"component---src-templates-help-center-subtopic-js","path":"/help-center/chat-2-pay/general-chat-2-pay/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-120716531","slug":"host-payment-page-on-my-domain","question":"Am I able to host the payment page on my domain?","body":{"blocks":[{"id":"Oj4R4bHQRRyw2JY1QrGnIw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, our current system does not allow for hosting the checkout page directly on your domain. However, we offer "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"customization options"}]},{"type":"span","value":" to ensure a seamless and branded checkout experience for your customers by incorporating your logo prominently on the checkout page. This level of customization aims to maintain brand consistency and enhance customer trust, even though the checkout page is hosted on our secure servers."}]},{"item":"Oj4R4bHQRRyw2JY1QrGnIw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I customize my Chat 2 Pay checkout experience?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/manage-order-details-on-chat-2-pay-payment-page/","type":"link","children":[{"type":"span","value":"How do I manage order details on my Chat 2 Pay payment page?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-143662684","slug":"customize-chat-2-pay-checkout-experience","question":"Can I customize my Chat 2 Pay checkout experience?","body":{"blocks":[{"id":"143662683","model":{"apiKey":"image"}},{"id":"KELfmVE4R-q2pvulEuceZA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can personalize the payment page with your company logo. To display your logo during the checkout process, please follow these steps:"}]},{"type":"paragraph","children":[{"type":"span","value":"1.      Go to "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" -> "},{"type":"span","marks":["emphasis"],"value":"Chat 2 Pay."}]},{"type":"paragraph","children":[{"type":"span","value":"2.      Select the configuration you want to customize."}]},{"type":"paragraph","children":[{"type":"span","value":"3.      Click the "},{"type":"span","marks":["emphasis"],"value":"Edit"},{"type":"span","value":" button."}]},{"type":"paragraph","children":[{"type":"span","value":"4.      Click "},{"type":"span","marks":["emphasis"],"value":"Payment Settings."}]},{"type":"paragraph","children":[{"type":"span","value":"5.      Scroll to the "},{"type":"span","marks":["emphasis"],"value":"Payment Page Styling"},{"type":"span","value":" section at the bottom."}]},{"type":"paragraph","children":[{"type":"span","value":"6.      Upload your logo according to the recommended dimensions and save."}]},{"item":"143662683","type":"block"},{"item":"KELfmVE4R-q2pvulEuceZA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see"},{"type":"span","value":":"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/host-payment-page-on-my-domain/","type":"link","children":[{"type":"span","value":"Am I able to host the payment page on my domain?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/manage-order-details-on-chat-2-pay-payment-page/","type":"link","children":[{"type":"span","value":"How do I manage order details on my Chat 2 Pay payment page?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120746427","slug":"can-i-test-my-chat-2-pay-integration","question":"Can I test my Chat 2 Pay integration?","body":{"blocks":[{"id":"L0NLdqBsTAqVHwzHDTc3FA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes. You can add a Chat 2 Pay sandbox configuration that allows you to test your Chat 2 Pay setup without using \"real\" money. "}]},{"type":"paragraph","children":[{"type":"span","value":"Sandbox configurations allow you to link your Chat 2 Pay configuration to a sandbox instance of your payment processor. Where a production configuration is linked to a production payment gateway (i.e., when you click the payment link it renders a payment page that accepts real credit cards), a sandbox configuration lets you use test cards on the payment gateway. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can have multiple Sandbox Chat 2 Pay configurations in your account. "}]},{"item":"L0NLdqBsTAqVHwzHDTc3FA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"You cannot promote a sandbox configuration directly into production at this time. You will need to create a separate production configuration to use Chat 2 Pay in the production environment."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-105060428","slug":"does-chat-2-pay-support-3d-secure","question":"Does Chat 2 Pay support 3D Secure?","body":{"blocks":[{"id":"ft3WHUHjQ5qwh6bG_zkBDg","model":{"apiKey":"image"}},{"id":"aeBzkQgyT2yOGFf528RzyA","model":{"apiKey":"image"}},{"id":"JGstdSMiSXyyeNXqgESptQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, Chat 2 Pay supports the 3D Secure 1.0 and 2.0 protocols. "}]},{"item":"ft3WHUHjQ5qwh6bG_zkBDg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"What is 3DS?"}]},{"type":"paragraph","children":[{"type":"span","value":"3D Secure (3DS) is an authentication protocol that helps to minimize costly fraudulent transactions by adding an extra layer of protection to the payment journey. After entering credit/debit card details for online transactions, the customer is asked to authenticate their identity using methods such as two-factor authentication (One-Time Passwords) or biometrics (e.g., fingerprints, facial recognition)."}]},{"item":"aeBzkQgyT2yOGFf528RzyA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"How is 3DS activated on Chat 2 Pay?"}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay allows clients to decide if and how 3DS is used for their transactions. Clients may configure the following options for 3DS authentication on their transactions:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"All Transactions: "},{"type":"span","value":"For this option, all transactions processed on your account will be required to go through the 3DS authentication process."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"First Transactions:"},{"type":"span","value":" Only the cardholder’s first transaction will be required to go through the 3DS authentication process. Subsequent transactions will then not be required to go through the 3DS authentication process, thereby improving user experience."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"None:"},{"type":"span","value":" 3DS authentication would not be required for any of your transactions. This however means that you bear the risk of the transaction."}]}]}]},{"item":"JGstdSMiSXyyeNXqgESptQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/differences-between-3ds-1-0-and-2-0/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are the major differences between 3DS 1.0 and 2.0?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-HW28GsfQTAiLnAR955vFlg","slug":"chat-2-pay-chargebacks-reversals-refunds","question":"Does Chat 2 Pay support chargebacks, reversals, and refunds?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"heading","level":5,"children":[{"type":"span","value":"Chargebacks"}]},{"type":"paragraph","children":[{"type":"span","value":"If you have any chargeback-related issues, you can reach out to the Clickatell "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" to get any general issues resolved promptly."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Reversals and refunds"}]},{"type":"paragraph","children":[{"type":"span","value":"If a transaction is unsuccessful and maintains the same status, and that status is no older than 48 hours, Chat 2 Pay automatically reverses the transaction. Once a transaction has been in a pending state for over 24 hours, it cannot be reversed and must be refunded."}]},{"type":"paragraph","children":[{"type":"span","value":"Please contact our "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Support Team"}]},{"type":"span","value":" for assistance with refunds."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Auto-reversals"}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay supports reversals via Reversal APIs. It also supports auto-reversals on Chat Flow when a transaction is in a REVIEW state."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120716120","slug":"how-can-i-use-chat-2-pay","question":"How can I use Chat 2 Pay?","body":{"blocks":[{"id":"fN8j8nY6RQ-hfpOUa2PGgw","model":{"apiKey":"image"}},{"id":"X6w7TTiqRaqEaHDfPlCz1A","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is available on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact"}]},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"package, which includes access to all the channels and applications listed below. "}]},{"type":"paragraph","children":[{"type":"span","value":"Once you've "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configured Chat 2 Pay"}]},{"type":"span","value":" on your account, you can send out payment links via "},{"type":"span","marks":["strong"],"value":"SMS"},{"type":"span","value":" and "},{"type":"span","marks":["strong"],"value":"WhatsApp "},{"type":"span","value":"chat channels using the following applications to trigger the transaction:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Live agent messaging via Chat Desk:"},{"type":"span","value":" When customers are chatting with your live agents using Chat Desk, the agent can send the customer a payment link to make a payment."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Automated messaging via Chat Flow:"},{"type":"span","value":" As a flow-builder, you can embed a Chat 2 Pay node into your workflows to trigger payment requests to your customers on chat. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Salesforce Order Management Integration:"},{"type":"span","value":" Embed a Chat 2 Pay “extension” into your Salesforce CRM/OMS to allow a call center agent to trigger the payment request."}]}]}]},{"item":"fN8j8nY6RQ-hfpOUa2PGgw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"You'll need a merchant ID from the Payment Gateway - contact "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"our Support Team"}]},{"type":"span","marks":["emphasis"],"value":" for assistance in getting your merchant ID."}]},{"item":"X6w7TTiqRaqEaHDfPlCz1A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to send payment requests in Chat Desk via Chat 2 Pay."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to use the Chat 2 Pay node to send payment requests in Chat Flow."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to embed a Chat 2 Pay extension into Salesforce."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-143680379","slug":"how-configure-chat-2-pay-on-my-account","question":"How do I configure Chat 2 Pay on my account?","body":{"blocks":[{"id":"143680423","model":{"apiKey":"image"}},{"id":"bvmiTc6FRYGPRXBOndahkw","model":{"apiKey":"image"}},{"id":"ZmB0OGF7SWuj5r_6dSU4-Q","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can add multiple Sandbox and Production Chat 2 Pay configurations to your account. View the detailed steps in our "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay User Guide"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note:"},{"type":"span","marks":["emphasis"],"value":" You can link multiple Chat 2 Pay configurations to your "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Flow"}]},{"type":"span","marks":["emphasis"],"value":" application, however, only one Chat 2 Pay configuration can be linked to your "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Chat Desk"}]},{"type":"span","marks":["emphasis"],"value":" application."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"143680423","type":"block"},{"item":"bvmiTc6FRYGPRXBOndahkw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Once successfully configured, an "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/activation-keys-for-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong"],"value":"Activation Key"}]},{"type":"span","value":" is generated. This is the key you'll use to authenticate "},{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay API calls"}]},{"type":"span","value":" and activate your linked applications like "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Salesforce"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"ZmB0OGF7SWuj5r_6dSU4-Q","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120717340","slug":"disable-chat-2-pay-configuration","question":"How do I disable my Chat 2 Pay configuration?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can easily disable your Chat 2 configuration by disabling or unlinking the applications that are integrated into it."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable channels linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace -> Products -> Chat 2 Pay"},{"type":"span","value":". In the "},{"type":"span","marks":["emphasis"],"value":"Linked Channels "},{"type":"span","value":"section, click the \"Enable/ Disable\" toggle."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable applications linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"My Workspace ->"},{"type":"span","value":" "},{"type":"span","marks":["emphasis"],"value":"Products -> Chat 2 Pay"},{"type":"span","value":". In the Linked Products section click the \"Enable/ Disable\" toggle."}]},{"type":"paragraph","children":[{"type":"span","value":"In the case of Chat Flow, it will prompt you to check any flows that are currently using the Chat 2 Pay node linked to this configuration. You will need to remove those nodes from your workflows in Chat Flow before Chat 2 Pay will allow you to proceed."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"heading","level":5,"children":[{"type":"span","value":"Disable APIs linked to Chat 2 Pay"}]},{"type":"paragraph","children":[{"type":"span","value":"In your Clickatell Portal, navigate to "},{"type":"span","marks":["emphasis"],"value":"Products -> Chat 2 Pay"},{"type":"span","value":" -> "},{"type":"span","marks":["emphasis"],"value":"Configure"},{"type":"span","value":". In the "},{"type":"span","marks":["emphasis"],"value":"Callback Notification"},{"type":"span","value":" section, click the \"Enable/ Disable\" toggle to disable applications linked to this API."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-143679244","slug":"manage-order-details-on-chat-2-pay-payment-page","question":"How do I manage order details on my Chat 2 Pay payment page?","body":{"blocks":[{"id":"143679243","model":{"apiKey":"image"}},{"id":"Bi2nhYVORyGWFNpPujtdZg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"When a customer pays for their order, they will see a list of their order items displayed on the payment page. The order details can contain details like Product ID, Product Name, Quantity, Price, and Tax. These details can be obtained via our Order Management System or passed to Clickatell via APIs to display on the payment page. The tax amount is handled by you and is passed through the "},{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"API "}]},{"type":"span","value":"to Clickatell. "}]},{"item":"143679243","type":"block"},{"item":"Bi2nhYVORyGWFNpPujtdZg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://docs.clickatell.com/products/chat-2-pay/api-reference/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay API documentation"}]},{"type":"span","value":" "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-commerce-messages","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp Commerce Messages guide"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/customize-chat-2-pay-checkout-experience/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I customize my Chat 2 Pay checkout experience?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/host-payment-page-on-my-domain/","type":"link","children":[{"type":"span","value":"Am I able to host the payment page on my domain?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-QeWK8m-hQfWcabzhps4InA","slug":"receive-payments-using-chat-2-pay","question":"How do I receive payments when using Chat 2 Pay?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay does not handle the flow of funds. You as the merchant have a direct relationship with the payment gateway and your bank (the merchant bank). The flow of funds is between these two parties."}]},{"type":"paragraph","children":[{"type":"span","value":"If the transaction "},{"type":"span","marks":["strong"],"value":"fails"},{"type":"span","value":", Chat 2 Pay exposes a "},{"type":"span","marks":["strong"],"value":"Reversal API "},{"type":"span","value":"that can be executed once a transaction is unsuccessful."}]},{"type":"paragraph","children":[{"type":"span","value":"If a payment is in the REVIEW state, Chat 2 Pay will request a "},{"type":"span","marks":["strong"],"value":"payment status confirmation"},{"type":"span","value":" from the payment gateway. This status update will then be used to "},{"type":"span","marks":["strong"],"value":"auto-reverse"},{"type":"span","value":" the transaction if applicable."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How does Chat 2 Pay payment links work?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/chat-2-pay-chargebacks-reversals-refunds/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Chat 2 Pay support chargebacks, reversals, and refunds?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120746785","slug":"how-does-chat-2-pay-payment-links-work","question":"How does Chat 2 Pay payment links work?","body":{"blocks":[{"id":"dNUEhoIaR3qSBuZHbiLk7w","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A secure payment link is generated for customers without a "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/what-is-a-tokenized-payment/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"tokenized "}]},{"type":"span","value":"card on the Chat 2 Pay platform and sent via the selected "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-c","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"chat channel"}]},{"type":"span","value":" for payment. Clicking the link opens a secure payment page where customers can provide their payment information and select whether to save their card for future use."}]},{"type":"paragraph","children":[{"type":"span","value":"The payment link sent on chat expires after "},{"type":"span","marks":["strong"],"value":"5 minutes"},{"type":"span","value":" if it is not clicked. Once the customer clicks it, the expiry time is extended for an additional "},{"type":"span","marks":["strong"],"value":"15 minutes"},{"type":"span","value":" to allow the customer to complete the payment. The payment page expires in 15 minutes, after which the transaction fails."}]},{"type":"paragraph","children":[{"type":"span","value":"If the delivery of the payment link or receipt fails, the transaction will need to be re-initiated by the customer when chatting with a bot or the live agent. We store details of the delivery of the payment link."}]},{"item":"dNUEhoIaR3qSBuZHbiLk7w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-do-i-receive-payments-when-using-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I receive payments when using Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What happens if my Chat 2 Pay transaction fails?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-does-chat-2-pay-payment-links-work/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I resolve it if my payment is in REVIEW state?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-121661388","slug":"payment-information-safe-using-chat-2-pay","question":"Is payment information safe when using Chat 2 Pay?  ","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay only delivers a payment link or tokenized payments to customers via their selected channel. The actual payment, i.e., the point at which the customer enters their payment information, is done via a secure payment page with multiple security measures to protect customers' card information. "}]},{"type":"paragraph","children":[{"type":"span","value":"Your customer's payment information is extremely secure with tokenization. The token is a stand-in for the actual details and is useless without the proper authentication processes. Additionally, by not storing sensitive information on our servers, we minimize the risk of data breaches."}]},{"type":"paragraph","children":[{"type":"span","value":"The payment page is also PCI-DSS certified. To learn more about PCI-DSS certification please "},{"url":"https://www.clickatell.com/help-center/chat-2-pay/pci-compliance/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"read here"}]},{"type":"span","value":"."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120716796","slug":"what-reports-do-i-have-access-to","question":"What Chat 2 Pay reports do I have access to?","body":{"blocks":[{"id":"BjGklJO7RXaHTd_bqgCYMg","model":{"apiKey":"image"}},{"id":"dPT7z4R1TqqEMABCnZ_oZw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"All Chat 2 Pay clients have access to a "},{"type":"span","marks":["strong"],"value":"usage report"},{"type":"span","value":" from Clickatell and a "},{"type":"span","marks":["strong"],"value":"transactional report"},{"type":"span","value":" from your payment provider."}]},{"type":"paragraph","children":[{"type":"span","value":"You can view and download the Clickatell Report from the "},{"type":"span","marks":["emphasis"],"value":"Analytics and Reports"},{"type":"span","value":" section in the "},{"url":"https://app.clickatell.com/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell Portal."}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more information, see our "},{"url":"https://guides.clickatell.com/chat-commerce-platform/data-and-analytics/dashboards-in-clickatell-portal","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"BjGklJO7RXaHTd_bqgCYMg","type":"block"},{"item":"dPT7z4R1TqqEMABCnZ_oZw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"In addition to the online dashboards, you can also retrieve raw data from a secure server, enabling you to analyze and apply your own insights in your environment and keep the history in your data lakes. "}]},{"type":"paragraph","children":[{"type":"span","value":"The raw data is supplied as standardized, templated sets of data elements referred to as \"data templates\". "},{"type":"span","marks":["emphasis"],"value":"Data Templates"},{"type":"span","value":" are generic datasets created for each application and normalized for clients' easy consumption. You can download these sets of raw data (CSV files) from a Clickatell-hosted cloud SFTP server."}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["strong"],"value":"weekly "},{"type":"span","value":"Data Sharing service is included as standard in all packages. You can upgrade to a higher frequency delivery at an "},{"type":"span","marks":["strong"],"value":"additional cost"},{"type":"span","value":". 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Card issuers who accept these data points can therefore make a "},{"type":"span","marks":["underline"],"value":"real-time decision"},{"type":"span","value":" on whether additional customer authentication is required or not. Unlike 3DS 1.0, the additional authentication via OTP or biometrics is only requested in some instances and not all."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Device-specific biometric authentication:"},{"type":"span","value":" Unlike 3DS 1.0, 3DS 2.0 can replace the more intrusive OTP authentication mechanism with less intrusive biometric requests such as fingerprint or facial recognition. 3DS 2.0 is built with support for both iOS and Android mobile OS, and can determine the least intrusive authentication method on a customer-by-customer basis."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Compliance with PSD2 SCA: "},{"type":"span","value":"Companies doing business in Europe need to comply with PSD2 SCA requirements, which 3DS 2.0 adheres to. Therefore, many card issuers in Europe already support 3DS 2.0."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Learn more:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/does-chat-2-pay-support-3d-secure/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Chat 2 Pay support 3D Secure?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-62248512","slug":"what-is-chat-2-pay","question":"What is Chat 2 Pay?","body":{"blocks":[{"id":"KTLzMzuMQk6nyfCE_qekOg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay provides a convenient way to accept payments from your customers in their favorite messaging channels. "}]},{"type":"paragraph","children":[{"type":"span","value":"It enables you to send a payment request to your customers via an SMS or WhatsApp message. Clicking the URL embedded in the message opens a secure payment page where they can add a new or use a saved credit/debit card. This card is used to process their payments. If the card details were saved, the customer can make in-channel payments for future transactions by tapping a button or replying \"yes\" - no need to leave the channel or to complete card details again."}]},{"type":"paragraph","children":[{"type":"span","value":"With our "},{"type":"span","marks":["strong"],"value":"Clickatell-hosted checkout page"},{"type":"span","value":" and our innovative"},{"type":"span","marks":["strong"],"value":" tokenization and customer profile"},{"type":"span","value":" feature, Chat 2 Pay enables frictionless and secure in-channel, reply-based payments that are optimized for conversion and repeat purchases."}]},{"type":"paragraph","children":[{"type":"span","value":"As a payment facilitator rather than a gateway, Chat 2 Pay connects with established payment platforms to enable secure, compliant transactions worldwide. This messaging-based approach reduces operational costs while providing customers a convenient checkout experience within their preferred chat channels."}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is ideal to use to:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Improve the customer experience"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Reduce the cost of business"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Deliver convenient, contact-free checkout experiences"}]}]}]},{"item":"KTLzMzuMQk6nyfCE_qekOg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"General Chat 2 Pay FAQs"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/products/chat2pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay webpage"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-fuCIG5ShRjCMNyMRv2-aSQ","slug":"what-is-a-tokenized-payment","question":"What is a tokenized payment?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay empowers your customers to facilitate payments seamlessly through one-tap or quick-reply functionalities, all within the confines of the chat channel. This functionality is facilitated by the implementation of tokenized payments. "}]},{"type":"paragraph","children":[{"type":"span","value":"Tokenized payments enable customers to store their payment information securely using PCIDSS-compliant payment vaults. The stored payment information is tokenized before storage and subsequent payments are processed using the tokens. Thus, customers can quickly check out from within the chat channel without having to provide their payment information again, which results in much-improved conversion rates."}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120717254","slug":"payment-gateways-supported-by-chat-2-pay","question":"What payment gateways are supported by Chat 2 Pay?","body":{"blocks":[{"id":"WWVMFp3DQWS15t9HalpQIg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A payment gateway is a merchant service provided by an application service provider that authorizes credit card or direct payment processing for online businesses. "}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"a payment gateway. It works essentially as a pass-through between the application your customer is using and a payment gateway. Chat 2 Pay is a one-of-its-kind payment orchestration product that can integrate into any payment gateway. Chat 2 Pay currently utilizes multiple payment gateways to process payments."}]},{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay utilizes the Clickatell Gateway for in-chat payments, which is integrated with several gateways offering us global processing coverage. To start processing payment through Chat 2 Pay all we need is your acquiring MID credentials and we can have you accepting transactions without any development or integration required."}]},{"type":"paragraph","children":[{"type":"span","value":"Please get in touch with us for details on payment gateways we currently support."}]},{"item":"WWVMFp3DQWS15t9HalpQIg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/payment-methods-supported-by-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What payment methods are supported by Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120717112","slug":"payment-methods-supported-by-chat-2-pay","question":"What payment methods are supported by Chat 2 Pay?","body":{"blocks":[{"id":"ATG-BAYpRlKMuAvK2bfxfg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Supported payment methods include:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Visa and Mastercard debit and credit cards."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Visa and Mastercard's Click to Pay (only available for specific use cases - please contact us to get more details). "}]}]}]},{"item":"ATG-BAYpRlKMuAvK2bfxfg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/payment-gateways-supported-by-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What payment gateways are supported by Chat 2 Pay?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How can I use Chat 2 Pay?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}},{"id":"DatoCmsTemplateHelpCenter-120746043","slug":"activation-keys-for-chat-2-pay/","question":"Why do I need activation keys for Chat 2 Pay?","body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Any application sending payment links with Chat 2 Pay needs an API key authorizing the transaction request. The activation key is generated and presented to you once the Chat 2 Pay "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configuration"}]},{"type":"span","value":" is complete. This is the key you'll use to activate your linked applications. All applications use the same activation key."}]},{"type":"paragraph","children":[{"type":"span","value":"You can have multiple activation keys for the same Chat 2 Pay account. 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