{"componentChunkName":"component---src-templates-help-center-js","path":"/help-center/chat-2-pay/general-chat-2-pay/how-can-i-use-chat-2-pay/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-120716120","slug":"how-can-i-use-chat-2-pay","question":"How can I use Chat 2 Pay?","publishDate":null,"seo":{"description":"Chat 2 Pay can be used with Chat Desk, Chat Flow, Salesforce, and via API integrations. Find out more about using Chat 2 Pay for your chat commerce needs.","title":"How can I use Chat 2 Pay? | Clickatell","twitterCard":null,"image":null},"indexable":true,"keywords":"","showTableOfContents":null,"body":{"blocks":[{"id":"fN8j8nY6RQ-hfpOUa2PGgw","alt":"","model":{"apiKey":"image"},"image":null},{"id":"X6w7TTiqRaqEaHDfPlCz1A","alt":"","model":{"apiKey":"image"},"image":null}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat 2 Pay is available on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact"}]},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"package, which includes access to all the channels and applications listed below. "}]},{"type":"paragraph","children":[{"type":"span","value":"Once you've "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configured Chat 2 Pay"}]},{"type":"span","value":" on your account, you can send out payment links via "},{"type":"span","marks":["strong"],"value":"SMS"},{"type":"span","value":" and "},{"type":"span","marks":["strong"],"value":"WhatsApp "},{"type":"span","value":"chat channels using the following applications to trigger the transaction:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Live agent messaging via Chat Desk:"},{"type":"span","value":" When customers are chatting with your live agents using Chat Desk, the agent can send the customer a payment link to make a payment."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Automated messaging via Chat Flow:"},{"type":"span","value":" As a flow-builder, you can embed a Chat 2 Pay node into your workflows to trigger payment requests to your customers on chat. "}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Salesforce Order Management Integration:"},{"type":"span","value":" Embed a Chat 2 Pay “extension” into your Salesforce CRM/OMS to allow a call center agent to trigger the payment request."}]}]}]},{"item":"fN8j8nY6RQ-hfpOUa2PGgw","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: "},{"type":"span","marks":["emphasis"],"value":"You'll need a merchant ID from the Payment Gateway - contact "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"our Support Team"}]},{"type":"span","marks":["emphasis"],"value":" for assistance in getting your merchant ID."}]},{"item":"X6w7TTiqRaqEaHDfPlCz1A","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"For more information:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to send payment requests in Chat Desk via Chat 2 Pay."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/flow/user-facing-nodes/commerce/chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to use the Chat 2 Pay node to send payment requests in Chat Flow."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay/manage-callback-notifications/salesforce","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Follow these steps"}]},{"type":"span","value":" to embed a Chat 2 Pay extension into Salesforce."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120715946","name":"General Chat 2 Pay"}}]},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other 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