{"componentChunkName":"component---src-templates-help-center-subtopic-js","path":"/help-center/chat-2-pay/chat-2-pay-in-chat-desk/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-120750464","slug":"cancel-payment-request-sent-from-chat-desk","indexable":true,"question":"Can I cancel the payment request sent from Chat Desk?","body":{"blocks":[{"id":"120750463","model":{"apiKey":"image"}},{"id":"b91W5mg_TUKD38w1QXxBFQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, a payment request can be canceled if the end-user has not yet clicked on the payment link sent to them."}]},{"type":"paragraph","children":[{"type":"span","value":"You cannot cancel a payment request if an end-user has already accessed the link or if it has expired."}]},{"type":"paragraph","children":[{"type":"span","value":"See "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay#cancel-a-payment-request","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":" for more information on canceling payments."}]},{"item":"120750463","type":"block"},{"item":"b91W5mg_TUKD38w1QXxBFQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-desk/enable-chat-2-pay-on-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I enable Chat 2 Pay on Chat Desk?"}]}]}]}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","seo":null}},{"id":"DatoCmsTemplateHelpCenter-143657084","slug":"payment-links-in-multiple-currencies-chat-desk","indexable":true,"question":"Can payment links be sent in multiple currencies from Chat Desk?","body":{"blocks":[{"id":"143662282","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes. If you have "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configured "}]},{"type":"span","value":"multiple currencies in your Chat 2 Pay settings, all the supported currencies will be visible on Chat Desk. An agent can search for the currency and send a payment link for those currencies."}]},{"item":"143662282","type":"block"}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","seo":null}},{"id":"DatoCmsTemplateHelpCenter-120749091","slug":"enable-chat-2-pay-on-chat-desk","indexable":true,"question":"How do I enable Chat 2 Pay on Chat Desk?","body":{"blocks":[{"id":"120749088","model":{"apiKey":"image"}},{"id":"btjNTjdyScKB83IfOo9ASA","model":{"apiKey":"image"}},{"id":"120749090","model":{"apiKey":"image"}},{"id":"NqwPqDlJS2KhdLy0rGVLyQ","model":{"apiKey":"image"}},{"id":"Hwadhe1oSCCGKdz83YsbTg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Although you get access to the Chat 2 Pay functionality by default if you are on the "},{"url":"https://www.clickatell.com/transact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Transact "}]},{"type":"span","value":"package, you must first "},{"url":"https://guides.clickatell.com/chat-2-pay-user-guide/configure-chat-2-pay/configure-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"configure"}]},{"type":"span","value":" Chat 2 Pay in your Clickatell Portal. Once Chat 2 Pay is correctly configured (i.e., the status is \"Complete\"), you can link it to your Chat Desk application."}]},{"item":"120749088","type":"block"},{"item":"btjNTjdyScKB83IfOo9ASA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Your agents can now see and use the "},{"url":"https://guides.clickatell.com/chat-desk/agent-desk/send-payment-requests-via-chat-2-pay","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat 2 Pay extension"}]},{"type":"span","value":" in Chat Desk."}]},{"item":"120749090","type":"block"},{"item":"NqwPqDlJS2KhdLy0rGVLyQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Currently, only agents on Chat Desk can send a Chat 2 Pay link to end-users. However, a Supervisor can see all the details of Chat 2 Pay transactions (e.g., how many Chat 2 Pay payment links were sent, which agent(s) sent the Chat 2 Pay payment links, what the current and past statuses of a Chat 2 Pay transaction are, etc.) in the Supervisor Desk."}]},{"item":"Hwadhe1oSCCGKdz83YsbTg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-2-pay/chat-2-pay-in-chat-desk/cancel-payment-request-sent-from-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Can I cancel the payment request sent from Chat Desk?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-62246959","name":"Chat 2 Pay"},"faqSubtopic":{"id":"DatoCmsTaxonomyTopic-120749045","name":"Chat 2 Pay in Chat Desk","seo":null}}],"totalCount":3},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-143657084","subtopicId":"DatoCmsTaxonomyTopic-120749045"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}