{"componentChunkName":"component---src-templates-help-center-topic-js","path":"/help-center/broadcast-messenger-whatsapp-sms/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-AlY4ZcAIQE6YO41IUN8rFQ","slug":"what-is-broadcast-messenger","question":"01. What is Broadcast Messenger?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"Jqy3y2Y4RCWIAU3_5tcGzw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Broadcast Messenger is a web-based tool that lets you create, send, and manage custom WhatsApp and SMS campaigns with no coding or developer support required."}]},{"type":"paragraph","children":[{"type":"span","value":"This tool is ideal for sending out announcements, reminders, alerts, event information, quick polls, and notifications with just the click of a button. It does not require any integration or implementation and is provisioned via the Clickatell Portal."}]},{"type":"paragraph","children":[{"type":"span","value":"Broadcast Messenger is available on all platform packages and self-serve SMS clients."}]},{"type":"paragraph","children":[{"type":"span","value":"With this tool, you can:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create, schedule, and send WhatsApp and SMS messaging campaigns."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Make use of the approved WhatsApp templates in your account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Upload recipient details in bulk via the web front-end or Secure File Transfer Protocol (SFTP)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Receive and view customer responses."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Create and manage auto-responses."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Manage customer opt-outs."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"View summary data of how campaigns are performing."}]}]}]},{"item":"Jqy3y2Y4RCWIAU3_5tcGzw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/add-broadcast-messenger-to-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add Broadcast Messenger to my account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/messaging-channels-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What messaging channels does Broadcast Messenger support?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/costs-involved-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What costs are involved in using Broadcast Messenger?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-BYfQ1Kf8RPGWFi6cesrEdA","slug":"messaging-channels-broadcast-messenger","question":"02. What messaging channels does Broadcast Messenger support?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The Broadcast Messenger tool supports both the "},{"type":"span","marks":["strong"],"value":"WhatsApp "},{"type":"span","value":"and "},{"type":"span","marks":["strong"],"value":"SMS "},{"type":"span","value":"channels. SMS campaign sending currently has some limitations, but more enhancements are coming soon."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/what-is-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Broadcast Messenger?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/add-broadcast-messenger-to-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add Broadcast Messenger to my account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/costs-involved-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What costs are involved in using Broadcast Messenger?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-bpfv3QfBSnGLaCMzq9TyMQ","slug":"add-broadcast-messenger-to-account","question":"03. How do I add Broadcast Messenger to my account?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"Mn4OzrVfTN24MzhXxRNEIA","model":{"apiKey":"image"}},{"id":"Tpk3tqTqS2Ki7_k9bFH5aw","model":{"apiKey":"image"}},{"id":"HpzNYAN6Rdi0WzcRzbfvFw","model":{"apiKey":"image"}},{"id":"V_DieQ60SIWeytMzRhZ6Jg","model":{"apiKey":"image"}},{"id":"XC1EypAYTl--Crsc4aBayQ","model":{"apiKey":"image"}},{"id":"MMQXQ4k8SM2yaXmKXLw7MA","model":{"apiKey":"image"}},{"id":"USGxCJ2uTQO8zx_3jopL9Q","model":{"apiKey":"image"}},{"id":"capFEz6kQdihic87bNfoKQ","model":{"apiKey":"image"}},{"id":"d0n0XLRwT7KqiUmR7HcZOQ","model":{"apiKey":"image"}},{"id":"efEbk6mpRq-Ac92KTZ8dEQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are a postpaid (packaged) client, you get access to Broadcast Manager as part of your package."}]},{"type":"paragraph","children":[{"type":"span","value":"If you are a prepaid (self-serve) SMS user, you can activate Broadcast Manager on your account via the Clickatell Portal by following the steps below:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Navigate to the "},{"type":"span","marks":["emphasis"],"value":"Explore"},{"type":"span","value":" tab and select "},{"type":"span","marks":["emphasis"],"value":"Broadcast Messenger"},{"type":"span","value":". "}]}]}]},{"item":"Mn4OzrVfTN24MzhXxRNEIA","type":"block"},{"item":"Tpk3tqTqS2Ki7_k9bFH5aw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"2. You'll see an overview page of the Broadcast Messenger tool. Click "},{"type":"span","marks":["emphasis"],"value":"Activate Product"},{"type":"span","value":"."}]},{"item":"HpzNYAN6Rdi0WzcRzbfvFw","type":"block"},{"item":"V_DieQ60SIWeytMzRhZ6Jg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"3. You will be prompted for your billing information if you haven't completed this yet. "}]},{"item":"XC1EypAYTl--Crsc4aBayQ","type":"block"},{"item":"MMQXQ4k8SM2yaXmKXLw7MA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"4. Click "},{"type":"span","marks":["emphasis"],"value":"View in My Workspace. "},{"type":"span","value":"A new item has been added to your workspace. Two One API integrations and SMS setups were also added. "}]},{"item":"USGxCJ2uTQO8zx_3jopL9Q","type":"block"},{"item":"capFEz6kQdihic87bNfoKQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"5. Clicking the "},{"type":"span","marks":["emphasis"],"value":"Broadcast Messenger"},{"type":"span","value":" tile in "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" opens the application in a new tab. "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Two departments are created by default for SMS. This reflects the two new One API integrations: "},{"type":"span","marks":["strong"],"value":"Default Campaign"},{"type":"span","value":" (used for sending production messages) and "},{"type":"span","marks":["strong"],"value":"Default Test Campaign"},{"type":"span","value":" (used for testing whether your campaign’s setup is correct)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"To "},{"type":"span","marks":["strong"],"value":"test "},{"type":"span","value":"a campaign, a test phone must exist in the system. Test phones are added in the Clickatell Portal (as described "},{"url":"https://guides.clickatell.com/sms-channel/getting-started/add-and-edit-test-phones","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"here"}]},{"type":"span","value":"). "}]}]}]},{"item":"d0n0XLRwT7KqiUmR7HcZOQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Complete the steps as prompted (or see the "},{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/add-a-new-campaign","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Broadcast Messenger User Guide"}]},{"type":"span","value":" for more detail) to create a new SMS campaign and upload recipients via a .csv or .xlsx file."}]},{"item":"efEbk6mpRq-Ac92KTZ8dEQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/what-is-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Broadcast Messenger?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/messaging-channels-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What messaging channels does Broadcast Messenger support?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/costs-involved-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What costs are involved in using Broadcast Messenger?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-WAbvjHCcSGOpU6xbgcB7Ww","slug":"set-up-outbound-campaign-for-target-group","question":"04. How do I set up an outbound campaign for my target group?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Broadcast Messenger lets you set up and send WhatsApp and SMS campaigns within minutes. You can also add and manage your recipient lists in this tool."}]},{"type":"paragraph","children":[{"type":"span","value":"Please refer to the "},{"url":"https://guides.clickatell.com/campaign-manager/manage-campaigns/add-a-new-campaign","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"detailed user guide"}]},{"type":"span","value":" for step-by-step instructions on setting up new campaigns and managing your target groups."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/what-is-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Broadcast Messenger?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/add-broadcast-messenger-to-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add Broadcast Messenger to my account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/costs-involved-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What costs are involved in using Broadcast Messenger?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-EPXDwB3MRqGpqtNQNtnhWA","slug":"costs-involved-broadcast-messenger","question":"05. What costs are involved in using Broadcast Messenger?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"There is no charge for activating or using the Broadcast Messenger application. You only pay for the messages you send via the tool. "}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/what-is-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Broadcast Messenger?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/add-broadcast-messenger-to-account/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add Broadcast Messenger to my account?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/messaging-channels-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What messaging channels does Broadcast Messenger support?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-CvY8hHfHR4iyPoQn9trV-Q","slug":"add-edit-message-template-broadcast-messenger","question":"06. How do I add or edit a message template?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"EnQ7Swc6Te-sd6MeNvBbdg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"message template"}]},{"type":"span","value":" is a special format used by businesses to send a WhatsApp message to customers. It looks and acts like a normal WhatsApp message, with the main difference being that "},{"type":"span","marks":["strong"],"value":"WhatsApp must pre-approve "},{"type":"span","value":"it before you can send it to customers. Message templates are "},{"type":"span","marks":["strong"],"value":"required "},{"type":"span","value":"outside of an open "},{"url":"https://developers.facebook.com/docs/whatsapp/conversation-types/#conversations","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"conversation window"}]},{"type":"span","value":" and can only be sent to customers who have "},{"type":"span","marks":["strong"],"value":"opted in"},{"type":"span","value":" and permitted you to send them messages. "}]},{"type":"paragraph","children":[{"type":"span","value":"To use WhatsApp message templates in campaigns via Broadcast Messenger, templates must first be submitted to and approved by Meta. "}]},{"type":"paragraph","children":[{"type":"span","value":"You cannot edit an approved message template. If you wish to change the template, you will have to "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/create-whatsapp-message-template-approval/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"submit a new WhatsApp message template"}]},{"type":"span","value":" for approval."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note: Clickatell has no direct say in whether your message template is approved by Meta or not, however, "},{"url":"https://guides.clickatell.com/whatsapp-channel/channel-capabilities/whatsapp-message-templates/message-templates-best-practices-and-examples","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"here"}]},{"type":"span","marks":["strong","emphasis"],"value":" are some tips and best practices to help improve your chances. "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/why-was-my-message-template-rejected/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["strong","emphasis"],"value":"Read here"}]},{"type":"span","marks":["strong","emphasis"],"value":" to learn more about possible reasons why your template might have been rejected."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"Currently, message templates are "},{"type":"span","marks":["underline","strong"],"value":"not"},{"type":"span","marks":["strong"],"value":" "},{"type":"span","value":"supported for SMS."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"The following WhatsApp message templates are supported:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Media template (image, PDF, video)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Quick reply buttons (max. 10)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phone call (max. 1)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Static URL (max. 2)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Dynamic URL (max. 2)"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Mixed buttons (max. 10)"}]}]}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"(Note: A template may contain a maximum of 10 buttons in total.)"}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"EnQ7Swc6Te-sd6MeNvBbdg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What are WhatsApp message templates?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/create-whatsapp-message-template-approval/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I create a WhatsApp message template for approval?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/add-a-new-campaign#setting-up-a-whatsapp-campaign","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Setting up a WhatsApp campaign in Broadcast Messenger."}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-Z3FuYF0_TViehFe4qOBUTA","slug":"personalize-message-with-merge-fields","question":"07. How do I personalize a message using a merge field?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"For approved "},{"url":"https://www.clickatell.com/help-center/whatsapp/message-templates/whatsapp-template-messages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp templates"}]},{"type":"span","value":", the message body populates automatically and is not editable. The variables in the body are mapped to the columns in the "},{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/file-format-import-campaign-contacts/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"contact file"}]},{"type":"span","value":" after the file has been imported."}]},{"type":"paragraph","children":[{"type":"span","value":"The column headings in your file are automatically shown as options in a drop-down for each variable in your template. From each drop-down, select the column that must be used to populate each variable."}]},{"type":"paragraph","children":[{"type":"span","value":"Merge fields are currently not supported for SMS – this is on the roadmap."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/file-format-import-campaign-contacts/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What format must the file be in when importing contacts for my campaign?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/change-time-zone-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I change my time zone?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/broadcast-messenger-dynamic-urls/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Broadcast Messenger support dynamic URLs?"}]}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-MkCmf6LrR0yc7SBZIJ2XRg","slug":"change-time-zone-broadcast-messenger","question":"08. How do I change my time zone?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"All dates and times in Broadcast Messenger are shown in "},{"type":"span","marks":["strong"],"value":"GMT "},{"type":"span","value":"and changing the time zone is "},{"type":"span","marks":["strong"],"value":"not "},{"type":"span","value":"supported."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/broadcast-messenger-dynamic-urls/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Does Broadcast Messenger support dynamic URLs?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/personalize-message-with-merge-fields/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I personalize a message using a merge field?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/file-format-import-campaign-contacts/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What format must the file be in when importing contacts for my campaign?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-GlOzuYwzRTukT5FMBAg0sw","slug":"broadcast-messenger-dynamic-urls","question":"09. Does Broadcast Messenger support dynamic URLs?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, Broadcast Messenger does support dynamic URLs for WhatsApp campaigns. "}]},{"type":"paragraph","children":[{"type":"span","value":"SMS campaigns do not support dynamic URLs."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/add-edit-message-template-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I add or edit a message template?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/personalize-message-with-merge-fields/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I personalize a message using a merge field?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/file-format-import-campaign-contacts/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What format must the file be in when importing contacts for my campaign?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/change-time-zone-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I change my time zone?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-bB7rPegERH-ISiSUsbrA7w","slug":"manually-add-edit-delete-contact","question":"10. How do I manually add, edit, or delete a contact?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"EtapKNwnS8G30FTYJSqn-w","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contacts are imported for every campaign using an XLSX or CSV file. A column containing the recipients' MSISDN (phone number) is "},{"type":"span","marks":["strong"],"value":"required"},{"type":"span","value":". To add, edit, or delete a contact, you need to upload a new file containing the correct contact information."}]},{"type":"paragraph","children":[{"type":"span","value":"Refer to the "},{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/file-format-import-campaign-contacts/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"FAQ item about importing contacts"}]},{"type":"span","value":" for more information."}]},{"item":"EtapKNwnS8G30FTYJSqn-w","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-UszcxvuhQf2fBgID9u_E8w","slug":"file-format-import-campaign-contacts","question":"11. What format must the file be in when importing contacts for my campaign?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"FWSRhhP3T1Khu8Sa1liOyg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"To add contacts to a campaign, you must "},{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/manually-add-edit-delete-contact/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"upload a .xlsx, .txt, or .csv file"}]},{"type":"span","value":" containing the recipients' information. Add a column for every variable you want to populate in your campaign's message. A column containing the recipients' MSISDN (phone number) is "},{"type":"span","marks":["strong"],"value":"required"},{"type":"span","value":". All other columns are optional and depend on the information you need in the campaign you plan to send."}]},{"type":"paragraph","children":[{"type":"span","value":"An example is shown below. You can also read more in the "},{"url":"https://guides.clickatell.com/campaign-manager/manage-campaigns/add-a-new-campaign#recipients","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Broadcast Messenger User Guide"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"FWSRhhP3T1Khu8Sa1liOyg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Note:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Phone numbers must be added in "},{"type":"span","marks":["strong"],"value":"international format, "},{"type":"span","value":"e.g., 12025248725 (USA) or 447481340516 (UK)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Date format: "},{"type":"span","value":"YYYY-MM-DD"}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Contacts must have opted in (i.e., provided "},{"type":"span","marks":["strong"],"value":"consent"},{"type":"span","value":") for you to send campaign messages to them."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"SMS does not currently support variables."}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-WQKPc3BDTBCZQUYARU7CuA","slug":"view-incoming-messages-broadcast-messenger","question":"12. Where do I view incoming messages?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"NqKABZy2QWaHEHvRSxdaqg","model":{"apiKey":"image"}},{"id":"IaCHyWjfSvOCqScXZYz4nQ","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"When an end-user replies to one of your campaign messages, their responses are listed in the "},{"type":"span","marks":["emphasis"],"value":"Responses"},{"type":"span","value":" tab in the Broadcast Messenger application. "}]},{"type":"paragraph","children":[{"type":"span","value":"Refer to "},{"url":"https://guides.clickatell.com/broadcast-messenger/responses-and-opt-outs/view-responses","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"this page"}]},{"type":"span","value":" in the Broadcast Messenger user guide for more information."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"NqKABZy2QWaHEHvRSxdaqg","type":"block"},{"item":"IaCHyWjfSvOCqScXZYz4nQ","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/replies-broadcast-messenger-and-chat-desk/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Why don't replies go to Chat Desk anymore after activating Broadcast Messenger?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-HMpl5FwVQk6E-Y9I1jfALg","slug":"departments-in-broadcast-messenger","question":"13. What is the use of Departments in Broadcast Messenger?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"Ql6xnYvwS0O0g8dP-KHrqg","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"A department is useful for grouping campaigns together."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"Ql6xnYvwS0O0g8dP-KHrqg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-UnzIxUf-TUuvmU5DFBQ_6g","slug":"analytics-reporting-broadcast-messenger","question":"14. What analytics and reporting are available for Broadcast Messenger?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"T-j4dcb7STubk8LXvp11mg","model":{"apiKey":"image"}},{"id":"VIwJ0FZxRW-b-ntVU5MvPA","model":{"apiKey":"image"}},{"id":"EGg1JhMJR0Wk3xEvgWpwhw","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can view details about a specific campaign in the Broadcast Messenger tool itself.  "}]},{"type":"paragraph","children":[{"type":"span","value":"To view details about a campaign:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to the "},{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/campaign-list","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Campaign List"}]},{"type":"span","value":" tab."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"From the list, select the \"eye\" icon next to the campaign."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"You'll see summary information about the campaign at the top, and a preview of the campaign message to the right."}]},{"type":"paragraph","children":[{"type":"span","value":"Key statistics about your campaign's performance are shown, with the list of recipients below it."}]},{"item":"T-j4dcb7STubk8LXvp11mg","type":"block"},{"item":"VIwJ0FZxRW-b-ntVU5MvPA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"You can find several comprehensive reports on your WhatsApp and SMS messaging channels and templates in the Clickatell Portal."}]},{"type":"paragraph","children":[{"type":"span","value":"To access these reports:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log in to your Clickatell Portal."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"type":"span","marks":["emphasis"],"value":"Analytics & Reports -> Channels -> Full Analytics."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Use the tabs at the top to navigate to the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#sms-full-analytics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS report"}]},{"type":"span","value":", "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#whatsapp-full-analytics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp report"}]},{"type":"span","value":", or "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#whatsapp-templated-report","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WA Templated report"}]},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"EGg1JhMJR0Wk3xEvgWpwhw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-aZI9vWKdQMan_XAF7QAVdw","slug":"broadcast-messenger-block-campaigns-after-hours","question":"15. Does Broadcast Messenger block me from sending campaigns after hours?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"No, Broadcast Messenger does not prevent you from sending campaigns after hours. However, sending campaigns within normal business hours is recommended to minimize the chances of recipients blocking you."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/set-up-outbound-campaign-for-target-group/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I set up an outbound campaign for my target group?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/personalize-message-with-merge-fields/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I personalize a message using a merge field?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/change-time-zone-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How do I change my time zone?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-SEaQW1AfTduwL28ZtnZVaQ","slug":"replies-broadcast-messenger-and-chat-desk","question":"16. Why don't replies go to Chat Desk anymore after activating Broadcast Messenger?","faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)","icon":{"url":"https://www.datocms-assets.com/54467/1728988711-icon_broadcast-messenger-faqs.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"When Broadcast Messenger is activated on an account that already has Chat Desk, all replies (inbound messages) from end-users will be received on the "},{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/view-incoming-messages-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Responses "},{"type":"span","value":"tab"}]},{"type":"span","value":" instead of going to Chat Desk as before."}]},{"type":"paragraph","children":[{"type":"span","value":"You can change your callbacks to the Chat Desk URL if you prefer to receive your replies there. Note that in this case, replies will not be visible in Broadcast Messenger and all replies will be directed to Chat Desk. Replies can go to either Broadcast Messenger or Chat Desk, not to both."}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/broadcast-messenger-whatsapp-sms/view-incoming-messages-broadcast-messenger/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Where do I view incoming messages?"}]}]}]}]}]}}}}],"totalCount":16},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-WQKPc3BDTBCZQUYARU7CuA","topicId":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}