{"componentChunkName":"component---src-templates-help-center-js","path":"/help-center/broadcast-messenger-whatsapp-sms/analytics-reporting-broadcast-messenger/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-UnzIxUf-TUuvmU5DFBQ_6g","slug":"analytics-reporting-broadcast-messenger","question":"14. What analytics and reporting are available for Broadcast Messenger?","publishDate":null,"seo":{"description":"View details about a specific campaign in the Broadcast Messenger tool itself.  Find several comprehensive reports on your WhatsApp and SMS messaging channels and templates in the Clickatell Portal.","title":"Analytics and reporting for Broadcast Messenger | Clickatell","twitterCard":null,"image":null},"indexable":true,"keywords":"","showTableOfContents":false,"body":{"blocks":[{"id":"T-j4dcb7STubk8LXvp11mg","alt":"","model":{"apiKey":"image"},"image":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1729255792-campaign-summary.avif?auto=format&w=768","srcSet":"https://www.datocms-assets.com/54467/1729255792-campaign-summary.avif?auto=format&dpr=0.25&w=768 192w,\nhttps://www.datocms-assets.com/54467/1729255792-campaign-summary.avif?auto=format&dpr=0.5&w=768 384w,\nhttps://www.datocms-assets.com/54467/1729255792-campaign-summary.avif?auto=format&w=768 768w","sizes":"(min-width: 768px) 768px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHBgoICAgLCgoLDhgQDg0NDh0VHxEYIyslJScrJSEdKzcqGh0+HRUWJDUlKDkvNT4yJSI4PTcwPCsxMi8BCgsLDgsOEBEOHDscFhwvLy8vLy87Ly8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL//AABEIAA4AGAMBIgACEQEDEQH/xAAZAAABBQAAAAAAAAAAAAAAAAAFAAECBAf/xAAgEAACAQQBBQAAAAAAAAAAAAABAgAEBRESAxMxQUKR/8QAFQEBAQAAAAAAAAAAAAAAAAAAAQD/xAAUEQEAAAAAAAAAAAAAAAAAAAAA/9oADAMBAAIRAxEAPwDVBZKPbOpMc2OgySeM/ZaWn19zIvSB0Zd2yYgJ4rRZzVsA6lh4zFBtHaS15cdc94pJ/9k="},"width":768,"height":430},"url":"https://www.datocms-assets.com/54467/1729255792-campaign-summary.avif?auto=format","title":null}},{"id":"VIwJ0FZxRW-b-ntVU5MvPA","alt":"","model":{"apiKey":"image"},"image":null},{"id":"EGg1JhMJR0Wk3xEvgWpwhw","alt":"","model":{"apiKey":"image"},"image":{"gatsbyImageData":{"images":{"sources":[],"fallback":{"src":"https://www.datocms-assets.com/54467/1729256060-portal-reports.png?auto=format&w=1910","srcSet":"https://www.datocms-assets.com/54467/1729256060-portal-reports.png?auto=format&dpr=0.26&w=1910 478w,\nhttps://www.datocms-assets.com/54467/1729256060-portal-reports.png?auto=format&dpr=0.5&w=1910 955w,\nhttps://www.datocms-assets.com/54467/1729256060-portal-reports.png?auto=format&w=1910 1910w","sizes":"(min-width: 1910px) 1910px, 100vw"}},"layout":"constrained","placeholder":{"fallback":"data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/2wCEAAoHBwgHBg0IDwgWDRYNDQ0NDhQNCxENFg0NFxUZGBYTFhUmHysjGh0oKSEWJDUlKC0vMjIyGSI4PTcwPCsxMi8BCgsLDg0OFQUNEi8dFhwvLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vLy8vL//AABEIAAwAGAMBIgACEQEDEQH/xAAYAAACAwAAAAAAAAAAAAAAAAABAwACB//EAB4QAAIBAwUAAAAAAAAAAAAAAAACARExQQMFEhMV/8QAFgEBAQEAAAAAAAAAAAAAAAAAAQIA/8QAFBEBAAAAAAAAAAAAAAAAAAAAAP/aAAwDAQACEQMRAD8A1jzE40qVXbEjIydV+Nxfa9LikW25Ji5ArqvOSCz/2Q=="},"width":1910,"height":880},"url":"https://www.datocms-assets.com/54467/1729256060-portal-reports.png?auto=format","title":null}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can view details about a specific campaign in the Broadcast Messenger tool itself.  "}]},{"type":"paragraph","children":[{"type":"span","value":"To view details about a campaign:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to the "},{"url":"https://guides.clickatell.com/broadcast-messenger/manage-campaigns/campaign-list","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Campaign List"}]},{"type":"span","value":" tab."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"From the list, select the \"eye\" icon next to the campaign."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"You'll see summary information about the campaign at the top, and a preview of the campaign message to the right."}]},{"type":"paragraph","children":[{"type":"span","value":"Key statistics about your campaign's performance are shown, with the list of recipients below it."}]},{"item":"T-j4dcb7STubk8LXvp11mg","type":"block"},{"item":"VIwJ0FZxRW-b-ntVU5MvPA","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":"You can find several comprehensive reports on your WhatsApp and SMS messaging channels and templates in the Clickatell Portal."}]},{"type":"paragraph","children":[{"type":"span","value":"To access these reports:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log in to your Clickatell Portal."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"type":"span","marks":["emphasis"],"value":"Analytics & Reports -> Channels -> Full Analytics."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Use the tabs at the top to navigate to the "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#sms-full-analytics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"SMS report"}]},{"type":"span","value":", "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#whatsapp-full-analytics","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WhatsApp report"}]},{"type":"span","value":", or "},{"url":"https://guides.clickatell.com/chat-commerce-platform/navigation-and-access/reporting-and-analytics/messaging-channels#whatsapp-templated-report","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"WA Templated report"}]},{"type":"span","value":"."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"item":"EGg1JhMJR0Wk3xEvgWpwhw","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"faqTopic":{"id":"DatoCmsTaxonomyTopic-T_oR4QLYRlW-41VVdN5Dzg","name":"Broadcast Messenger (WhatsApp & SMS)"},"faqSubtopic":null}]},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-UnzIxUf-TUuvmU5DFBQ_6g"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}