{"componentChunkName":"component---src-templates-help-center-topic-js","path":"/help-center/account-management/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62325064","slug":"can-i-change-my-email-and-password","question":"Can I change my email and password?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"167784867","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can change your email and password via the Clickatell Portal. You may change your email once per day and your password as often as you want."}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Log in to the portal with your existing email and password."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Select the profile icon in the top right of your screen and go to "},{"type":"span","marks":["emphasis"],"value":"Profile Settings."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Update your email address or password:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Email: A verification email is sent to the new email address."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Password:"},{"type":"span","marks":["emphasis"],"value":" "},{"type":"span","value":"Confirm your current password and enter a new one. "}]}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Save your changes to update your profile details."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"Find out how to "},{"url":"https://www.clickatell.com/help-center/account-management/forgot-password-how-reset/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"reset your password"}]},{"type":"span","marks":["emphasis"],"value":" if you can't remember what your current password is."}]},{"item":"167784867","type":"block"}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325040","slug":"how-do-i-access-my-cmnext-or-developer-central-account","question":"How do I access my CMNext or Developer Central account?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"168316724","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are a CMNext or Developer Central user, follow these steps to log in to your Clickatell account:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Go to "},{"url":"https://authentication-portal.clickatell.com/login","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"app.clickatell.com"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"On the sign-in page, select the type of account you hold below the white sign-in box (see below)."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Use your credentials to log in to your account. "}]}]}]},{"item":"168316724","type":"block"},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325776","slug":"how-do-i-close-my-clickatell-account","question":"How do I close my Clickatell account?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"122284799","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you are the "},{"type":"span","marks":["strong"],"value":"account owner"},{"type":"span","value":", you can close your Clickatell account and no longer receive any communication or updates from us."}]},{"type":"paragraph","children":[{"type":"span","value":"Navigate to "},{"type":"span","marks":["emphasis"],"value":"Account Details"},{"type":"span","value":" from the Profile menu and click "},{"type":"span","marks":["emphasis"],"value":"Close Account"},{"type":"span","value":" in the bottom right. "}]},{"type":"paragraph","children":[{"type":"span","value":"You will be informed of the result of this action and will be required to re-enter your credentials as confirmation of the account closure. "}]},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Note: "}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Once closed, your account cannot be reopened."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"All subscriptions and account balances are lost when you close your account."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Only account owners can close an account."}]}]}]},{"item":"122284799","type":"block"}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325666","slug":"invite-or-remove-users-on-clickatell-account/","question":"How do I invite or remove users on my Clickatell account?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"168316564","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The administrator of your Clickatell account can invite more users to the account by clicking the profile icon in the top right of the portal and selecting "},{"type":"span","marks":["emphasis"],"value":"User Management"},{"type":"span","value":". From here you can add a new user and assign roles to the user. "}]},{"type":"paragraph","children":[{"type":"span","value":"Clicking the "},{"type":"span","marks":["emphasis"],"value":"Invite User "},{"type":"span","value":"button sends an email invitation to the user. The email contains a link directing them to the sign-up page where they can set their password and gain access to the portal. What users can access on the portal is determined by the "},{"url":"https://www.clickatell.com/help-center/account-management/what-are-the-different-roles-that-i-can-invite-a-user-for/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"roles"}]},{"type":"span","value":" you've assigned to them and the permissions and level of access associated with it. "}]},{"type":"paragraph","children":[{"type":"span","value":"You can edit or remove a user by selecting the user from the user management table."}]},{"type":"paragraph","children":[{"type":"span","value":"There are no limits to the number of users you can add to your account. "}]},{"item":"168316564","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62326253","slug":"didn-t-get-account-activation-email/","question":"I didn't get an account activation email. What now?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Check your spam or junk mail folders first and if it is not there, "},{"url":"https://www.clickatell.com/contact-support/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"please get in touch with Support"}]},{"type":"span","value":" and supply our team with the email address that you signed up with. We'll resend the activation email and if it still fails, we'll help you activate your account in another way."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325637","slug":"forgot-password-how-reset","question":"I forgot my password and can't log in. How do I reset it?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"168315719","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"If you forgot your password and want to reset it, click "},{"type":"span","marks":["emphasis"],"value":"Forgot password"},{"type":"span","value":" on the "},{"url":"https://authentication-portal.clickatell.com/login","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"login page"}]},{"type":"span","value":". A password reset link will be sent to you via email."}]},{"type":"paragraph","children":[{"type":"span","value":"To change your password, navigate to "},{"url":"https://guides.clickatell.com/chat-commerce-platform/account-management/profile-settings","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Profile Settings"}]},{"type":"span","value":" via the profile icon drop-down in your portal."}]},{"item":"168315719","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325018","slug":"which-user-roles-invite-clickatell/","question":"What are the different roles that I can invite a user for?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"168066158","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Default roles are available in the portal, each with a predefined set of permissions. When you invite a new user, you can assign any of these default roles to them. You can also create your own custom roles with specific combinations of permissions, and assign this custom role to new users."}]},{"type":"paragraph","children":[{"type":"span","value":"To view and manage users and roles, click the profile icon in the header bar of the portal and select "},{"type":"span","marks":["emphasis"],"value":"User Management"},{"type":"span","value":"."}]},{"item":"168066158","type":"block"}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325004","slug":"what-is-my-workspace","question":"What is My Workspace?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"The "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":" tab in the "},{"url":"https://app.clickatell.com/my-workspace","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Clickatell User Portal"}]},{"type":"span","value":" is a central dashboard where you can view and manage all the channels, products, numbers, and APIs associated with your account. Whenever a channel, product, number, test phone, or API configuration is activated or added to your account, it will appear in the "},{"type":"span","marks":["emphasis"],"value":"My Workspace "},{"type":"span","value":"tab. "}]},{"type":"paragraph","children":[{"type":"span","value":"Depending on the "},{"url":"https://www.clickatell.com/packages/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"platform package "}]},{"type":"span","value":"you are on, you will see different \"cards\" in "},{"type":"span","marks":["emphasis"],"value":"My Workspace"},{"type":"span","value":". Select the card you want to view in more detail. "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62325779","slug":"set-account-information","question":"Where do I set up my account information?","faqTopic":{"id":"DatoCmsTaxonomyTopic-105842896","name":"Account Management","icon":{"url":"https://www.datocms-assets.com/54467/1672853530-settings.svg","gatsbyImageData":null}},"faqSubtopic":null,"body":{"blocks":[{"id":"168316052","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can add or update account information by clicking the profile icon in the top right of your portal and selecting "},{"url":"https://clickatell.gitbook.io/chat-commerce-platform/account-management/account-details","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"Account Details"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":"In addition to company details, you can also update account admin, support, and technical contact details from here."}]},{"item":"168316052","type":"block"}]}}}}],"totalCount":9},"datoCmsSectionContainer":{"id":"DatoCmsSectionContainer-144562614","sectionId":"","model":{"apiKey":"section_container"},"background":"Light","eyebrow":"","heading":"Other resources","headingSize":"","boxShadow":false,"carrousel":false,"newDesign":true,"floatAbove":false,"floatBelow":false,"noPaddingBottom":false,"noPaddingTop":false,"alignment":"Left","multiColumnRightArranged":false,"imageFeatured":null,"bottomNote":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}},"links":[]},"sectionBody":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":""}]}]}}},"callToAction":[],"components":[{"id":"DatoCmsComponentMultiColumnContent-144562611","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Contact support","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672871859-headphones.svg","title":null,"width":52,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Contact our support team and one of our agents will be in touch with you to answer any questions you have."}]},{"type":"paragraph","children":[{"item":"144637110","type":"inlineItem"}]}]}},"links":[{"id":"144637110","url":"https://www.clickatell.com/contact-support/","label":"Contact support","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"},{"id":"DatoCmsComponentMultiColumnContent-144562613","model":{"apiKey":"component_multi_column_content"},"eyebrow":"","heading":"Developer docs","headingSize":"Heading 3","thumbnail":null,"iconSize":"medium","icon":{"gatsbyImageData":null,"url":"https://www.datocms-assets.com/54467/1672853520-file-text.svg","title":null,"width":53,"height":52},"body":{"blocks":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Access the latest technical information regarding Clickatell’s channels, products and APIs."}]},{"type":"paragraph","children":[{"item":"144637112","type":"inlineItem"}]}]}},"links":[{"id":"144637112","url":"https://docs.clickatell.com/?_ga=2.136757113.855261245.1672360526-405927990.1666392007","label":"Access developer docs","model":{"apiKey":"component_call_to_action"},"openInNewTab":false}]},"alignment":"Left","width":"Auto","variant":"standard"}]}},"pageContext":{"id":"DatoCmsTemplateHelpCenter-62325040","topicId":"DatoCmsTaxonomyTopic-105842896"}},"staticQueryHashes":["2487134786","3628220687","4115230100","63159454","923967544"],"slicesMap":{}}